Presented by Wayne Crosbie , Director Angliss International

1. Workshop for a Priority Tourism Labour Division – Housekeeping.William Angliss Institute and ASEAN Tourism Presented by Wayne Crosbie, Director Angliss International RTO NO. 3045 CRICOS No 1505M

2. Overview of Presentation • William Angliss and ASEAN Tourism partnership • ASEAN Economic Community and MRA • MRA on Tourism Professionals and its Development • Progress of MRA on Tourism Professionals in Respective ASEAN Member States

3. Overview of presentation • About William Angliss – the Specialist Centre for Tourism, Hospitality and Culinary Arts • William Angliss Initiatives with ASEAN Secretariat and ASEAN Member States: • Developing Common ASEAN Tourism Curriculum (CATC) and a Regional Qualifications Framework and Skills Recognition System (RQFSRS) • Developing 242 Toolboxes for each Competency Standard in the 6 Labour Divisions • Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism Professionals • Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS. • Master Trainer/Master Assessor Program

4. ASEAN COMMUNITY • Accelerate establishment of ASEAN Economic Community (AEC) by 2015 • Transform ASEAN into a regional destination • ASEAN Region to have free movement of; • Goods • Services • Investment and • Skilled Labour

5. AEC Characteristics • A single market and production base • A highly competitive economic region • A region of equitable economic development • A region fully integrated into the global economy.

6. MRA on Tourism Professionals and its Development Objectives of Mutual Recognition Arrangement (MRA) • To facilitate mobility of Tourism Professionals; and • To exchange information on best practices in competency-based education and training for Tourism Professionals and to provide opportunities for cooperation and capacity building across ASEAN Member States.

7. Benefits of MRA on Tourism Professionals • Facilitate mobility of tourism professionals based on the tourism competency qualification/ certificate • Enhance conformity of competency based training/education • Skills recognition • Improve the quality of tourism human resources (graduates are ready to work in the industry) • Enhance the quality of tourism services

8. Components of MRA on Tourism Professionals (1) • ASEAN Common Competency Standards for Tourism Professionals (ACCSTP): minimum requirements of competency standards in hotel and travel services aim to upgrade tourism services • ASEAN Tourism Professional Monitoring Committee (ATPMC) consists ofASEAN NTOs and appointed representatives from the National Tourism Professional Boards (NTPBs) • ASEAN Tourism Professional Registration System (ATPRS): a web-based facility to disseminate details regarding the list of Foreign Tourism Professionals

9. Components of MRA on Tourism Professionals (2) • Common ASEAN Tourism Curriculum (CATC): the common curriculum for ASEAN Tourism Professionals as mutually agreed upon by the ASEAN Tourism Ministers upon recommendation by the ASEAN NTOs • National Tourism Professional Board (NTPB): the Board for Tourism Professionals composed of representatives from the public and private sectors including academics and other relevant tourism stakeholders, to be determined by the respective ASEAN NTOs • Tourism Professional Certification Board (TPCB) refers to the government board and/or agency authorised by the government of each ASEAN Member State primarily responsible for the assessment and certification of Tourism Professionals.

10. ATPMC NTPB A NTPB B Country B Country A ATPRS Job Seeker Registration Job Opportunities Verification Assessment Certification TPCB NTPB Matching Matrix [CATC] Job Interview Work Permit Mechanism of MRA on Tourism Professionals

11. Developing Common ASEAN Tourism Curriculum (CATC) and a Regional Qualifications Framework and Skills Recognition System (RQFSRS) Common ASEAN Tourism Curriculum • Develop Common ASEAN Tourism Curriculum (CATC) and • Develop a Regional Qualifications Framework & Skills Recognition System (RQFSRS). The six agreed labour divisions are: • Front Office • Housekeeping • Food Production • Food & Beverage Service • Travel Agencies • Tour Operations

12. Developing Common ASEAN Tourism Curriculum (CATC) and a Regional Qualifications Framework and Skills Recognition System (RQFSRS) • Based on the agreed Competencies adopted by all Countries • Using the agreed Units of Competence of the Common ASEAN Tourism Competencies project to develop the CATC & RQFSRS, making qualifications relevant and useful to both students and industry • Packaging competencies into curriculum for different labour divisions and linking with a qualifications framework.

13. Developing Common ASEAN Tourism Curriculum (CATC) and a Regional Qualifications Framework and Skills Recognition System (RQFSRS) • Summary

14. Developing 242 Toolboxes for each Competency Standard in the 6 Labour Divisions Project Overview & Scope • Follow-up from the CATC project • Produce 242 Toolboxes for the 6 labour divisions of: • Front Office • Housekeeping • Food Production • Food & Beverage Service • Travel Agencies • Tour Operations • Conduct National workshops to review & obtain feedback Toolboxes • Conduct Regional Workshop to review & endorse Toolboxes.

15. Developing 242 Toolboxes for each Competency Standard in the 6 Labour Divisions Project deliverables This Project will deliver: • A standardised Toolbox template: • Suitable for use in supporting delivery of Competency Based Training and Competency Based Assessment • Able to be applied to all 242 Units of Competency identified in the Qualifications Framework across all 6 Labor Divisions.

16. Developing 242 Toolboxes for each Competency Standard in the 6 Labour Divisions Project deliverables Each toolbox will consists of: • Competency Standard • Trainee Manual: • Glossary of terms & acronyms • Trainee notes/training content • Work Projects • Summaries • Evaluation Sheet • Recommended reading materials.

17. Developing 242 Toolboxes for each Competency Standard in the 6 Labour Divisions Project deliverables Each toolbox will consists of: • Trainer Guide, comprising of: • Training PowerPoint slides • Trainer notes • Recommended training equipment. • Assessment package, comprising: • Oral Questions • Written Questions with Model Answers • Third Party Statement • Observation Checklist • Competency Recording Sheet.

18. Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism Professionals Project Objectives: • To conduct a feasibility study to assess the need for the establishment of a Secretariat and • To determine whether the use of a Secretariat is the best option to support and respond to the challenges inherent in the implementation of the Mutual Recognition Arrangement (MRA) on Tourism Professionals.

19. Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism Professionals Project Scope: • Identification of the strengths and needs of relevant tourism training institutions in relation to MRA implementation • Identification of the threats and opportunities facing ATPMC and relevant tourism training institutions in relation to MRA implementation • The necessity to link industry, which requires skilled Tourism Professionals, with appropriately qualified and experienced personnel.

20. Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism Professionals Project Scope: • Identification of how the Regional Secretariat will operate in terms of processes and mechanisms • Identification of how the Regional Secretariat will position itself to support the work of the ASEAN Tourism Professional Monitoring Committee (ATPMC) • Specification of the nature and value of recommended resources required from stakeholders for a Regional Secretariat to operate effectively.

21. Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism Professionals Project Scope: • Determination of a work model for the Regional Secretariat to include: • Vision • Mission • Objectives • Roles and responsibilities • Linkages • Work mechanisms and processes • Resource requirements • Self-sustaining funding scheme.

22. Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism Professionals Project Scope: • Identification of specific requirements from identified stakeholders to establish and operate the Regional Secretariat • Identification of the risks and assumptions underlying establishment of a Regional Secretariat and recommendations on how to address those risks and assumptions • Desktop research activities • In-country research using Field Study trips to each of the 10 AMS.

23. Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS Project Objectives: This Project will identify gaps between: • Mutual Recognition Arrangement (MRA) requirements and • Actual Implementation of MRA in ASEAN Member States (AMS).

24. Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS Project Scope: Analysis of implementation of MRA in AMS: • Existing qualifications • Hard infrastructure • Soft infrastructure

25. Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS Project Scope: Analysis of Hard infrastructure - physical facilities, and their: • Location • Design and layout • Furniture, fixtures and equipment (F, F & E)

26. Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS Project Scope: Analysis of Soft infrastructure: • National laws, policies and regulations • Capacity • Organisational structure of the National Tourism Professional Boards (NTPBs) and Tourism Professional Certification Boards (TPCBs) • Human Resource Capability

27. Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS Project Scope: Identification of Gaps which represent opportunities for improvement; these will be identified, with strategies recommended to address them which might include: • Actions to improve regulatory frameworks • Actions to build or improve institutional linkages • Actions to improve hard infrastructure • Actions to build human resource capacity.

28. Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS Project Scope: • Assess each AMS’s preparedness and capacity to implement the MRA • Recommend actions to improve each AMS’s • Regulatory framework • Institutional linkages • Capacity – facilities • Capacity – human resources

29. Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS Project Deliverables: This Project will deliver: • An ASEAN Qualifications Equivalent Matrix (AQEM) mapping out existing tourism professionals qualifications across the AMS • Country specific policy recommendations and capacity building needs for implementing the MRA • AMSs require an enabling environment to promote implementation of the MRA • Identify the necessary and required: • Legal framework and institutional linkages • Organisational structures • Infrastructure (training facilities, NTPB & TPCB offices) • Human resource capacities