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Technical Webinar for. September 2007 ECSC Alexander Schuler, Rüdiger Doll. Contents. Specification Functions Maintenance Specification Functions Maintenance Troubleshooting Additional Information &Questions This Presentation can also be an useful tool for the telephone support.

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Technical webinar for

Technical Webinar for

September 2007 ECSC Alexander Schuler, Rüdiger Doll


Contents

Contents

  • Specification

  • Functions

  • Maintenance

  • Specification

  • Functions

  • Maintenance

  • Troubleshooting

  • Additional Information &Questions

    This Presentation can also be an useful tool for the telephone support


  • Technical webinar for

    Specification


    Specifications

    Specifications

    Print, Copy, Scan


    Specifications1

    Specifications

    Scanner and Copier Specifications


    Specifications2

    Specifications

    Printer Specifications


    Technical webinar for

    Functions


    Functions

    Functions

    9

    7

    8

    2

    3

    4

    5

    4

    6

    1


    Functions led

    Functions LED

    • Understanding the Status of LED

    • The Status LED on the control panel shows the status of your machine.


    Technical webinar for

    Maintenance


    Maintenance

    Maintenance

    Contents

    • Printing the System Data List

    • Clearing Settings

    • Cleaning the Drum

    • Tech mode


    Maintenance1

    Maintenance

    • 1. Printing the System Data List (Menu -> 8.Report <System Data>)

    • Your machine can print the system data report shows the status of the user-selectable options. You may print this list to confirm your changes after changing any settings.

    • 2. Clearing Settings ( Menu -> 10.Maintenance <Clear Settings>)

    • You can selectively clear information stored in your machine’s memory.

    • 3. Cleaning the Drum ( Menu -> 10.Maintenance <Clean Drum>)

    • If there are streaks or spots on your print, You can clear the OPC drum of the cartridge.


    Maintenance2

    Maintenance

    4. Tech mode ( Service Mode )

    => This information contained herein is for reference use only (Not for User)

    - Mode Change : Menu - Copies - Left - Right - Menu – Right

    (Fast execution is required )

    - Data Setup : Value Setting that is not in User Mode

    - Machine Test : Checking the Machine state

    - Report : Information about set state

    • In tech mode, the technician can check the machine and perform various test to isolate the cause of a malfunction


    Maintenance3

    Maintenance

    4.1. Tech mode – Data Setup

    - Clear All Memory : Return to the factory default value

    - Clear Count : ( Total Page Counts, Platen Scan Counts – CRU Prints are not cleared on this menu)

    - Flash Upgrade : (Local – FW downloading through USB port)

    4.2. Tech mode – Machine Test

    - Switch Test : Test keys for user interface

    - DRAM Test : Check the Dram condition

    - ROM Test : Show the version of Flash and Engine

    - Pattern Test : Print the defined patterns

    - Shading Test : Get the new shading profile by the shading Test

    4.3. Tech mode – Report

    - System Data : The setting values in menu

    - Error Info :The error state (ex Paper JAM-0 , LSU Error etc)


    Maintenance4

    Maintenance

    4.2 Machine Test

    4.2.1. Switch test

    It can examine the operation status of each Keys/Buttons on Control Panel.

    Use this feature to test all keys on the operation control panel. The result is displayed on the

    window LCD window each time you press a key

    4.2.2. DRAM test

    It can examine the DRAM which is mounted in Main PBA or Extension DIMM.

    Use this feature to test the machine's DRAM. The result appears in the LCD display.

    If all memory is working normally, the LCD shows << O K >>

    4.2.3. ROM test

    Use this feature to test the machine's ROM. The result and the software version

    appear in the LCD display.


    Maintenance5

    Maintenance

    4.2 Machine Test

    4.2.4. Pattern test

    It is the function that prints the Image Files embedded in e-STUDIO180S for Print Quality examination. Using this pattern printout, you can check if the printer mechanism is functioning properly.

    It is needed in the production progress. Service person doesn't need to use it

    4.2.5. Shading test

    The machine prints the report of Scanner status besides Scanner Calibration function in

    System Admin Tools.

    If the copy image quality is unsatisfied, perform the function to check the condition of the

    print out for checking whether or not having Scanner trouble.


    Technical webinar for

    Specification


    Specifications3

    Specifications

    Print, Copy, Scan, Fax


    Specifications4

    Specifications

    Scanner and Copier Specifications


    Specifications5

    Specifications

    Printer Specifications


    Specifications6

    Specifications

    Fax Specifications


    Technical webinar for

    Functions


    Functions1

    Functions

    FAX

    • Function Copy:

    • Clone Copying

    • Collation

    • Auto fit

    • ID card copying

    • 2-up or 4-up copying

    • Poster copying

    Allows you to save toner


    Functions2

    Functions

    Clone Copying

    Collation

    ID Card Copying

    Auto Fit


    Functions3

    Functions

    2up or 4up Copying

    Poster Copying


    Functions fax

    Functions FAX

    Sending Fax

    Receiving Fax

    • Setting the fax header (Machine ID, Date & Time)

    • Adjusting the document settings (Resolution)

    • Sending a fax automatically (Memory Sending)

    • Sending a fax manually (Direct Sending – On Hook Dial)

    • Confirming a transmission (MSG Confirm

    • Automatic redialing (Retry Redial)

    • Redialing the last number (Redial/Pause)

    Changing receiving modes

    • Receiving automatically in Fax mode

    • Receiving manually in Tel mode

    • Receiving automatically in Ans/Fax mode

    • Receiving faxes using DRPD mode

    • Receiving faxes in memory

    Other Ways to Fax

    • Sending a fax to multiple destinations (Broadcast)

    • Sending a delayed fax

    • Sending a priority fax (Interrupt Sending)


    Technical webinar for

    Maintenance


    Technical webinar for

    Maintenance

    Contents

    • Printing report

    • Clearing Memory

    • Cleaning machine

    • Maintaining the toner cartridge

    • Ignoring the Toner Empty Message

    • Tech Mode


    Maintenance6

    Maintenance

    • 1. Printing System Data Report (Menu -> 8.Report -> <System Data>)

    • Your machine can print the system data report shows the status of the user-selectable options. You may print this list to confirm your changes after changing any settings.

    • 2. Clearing Memory (Menu -> 0.Maintenance -> <Clear Memory>)

    • You can selectively clear information stored in your machine’s memory.

    3. Cleaning the Drum (Menu -> 0.Maintenance - <Clean Drum>)

    • To maintain print and scan quality, follow the cleaning procedures


    Maintenance7

    Maintenance

    4. Maintaining the Toner Cartridge

    To get the most from the toner cartridge, keep the following guidelines in

    mind:

    • Do not remove the toner cartridge from its package until ready for use.

    • Do not refill the toner cartridge. The machine warranty does not cover

    damage caused by using a refilled cartridge.

    • Store toner cartridges in the same environment as your machine.

    • To prevent damage to the toner cartridge, do not expose it to light for

    more than a few minutes.

    5. Ignoring the Toner Empty Message

    When the [Toner Empty] message appears you can continue printing

    except incoming faxes.

    But if you select “Ignore Toner – On” option, you can print incoming

    faxes also. ( Even though print quality is not optimal.)

    (Menu -> 2.Machine Setup -> Ignore Toner -> [On]


    Maintenance8

    Maintenance

    6. Tech mode

    => This information contained herein is for reference use only (Not for User)

    - Mode Change Key Sequence : Menu # 1 9 3 4

    (Fast execution is required )

    – Machine Test

    - Switch Test : Test keys for user interface

    - DRAM Test : Check the Dram condition

    - ROM Test : Show the version of Flash and Engine

    - Pattern Test : Print the defined patterns

    - Shading Test : Get the new shading profile by the shading Test

    – Report

    - Protocol : Fax Protocol Dump List

    - System Data : The setting values in menu

    - Key History : Pressed key history

    - Error Info : The error state (ex Paper JAM-0 , LSU Error etc)


    Maintenance9

    Maintenance

    Machine Test

    A. Switch test

    It can examine the operation status of each Keys/Buttons on Control Panel.

    Use this feature to test all keys on the operation control panel. The result is displayed on

    the window LCD window each time you press a key

    B .DRAM test

    It can examine the DRAM which is mounted in Main PBA or Extension DIMM.

    Use this feature to test the machine's DRAM. The result appears in the LCD display.

    If all memory is working normally, the LCD shows << O K >>

    C. ROM test

    Use this feature to test the machine's ROM. The result and the software version

    appear in the LCD display.


    Maintenance10

    Maintenance

    Machine Test

    E. Pattern test

    It is the function that prints the Image Files embedded in e-STUDIO200S for

    Print Quality examination

    Using this pattern printout, you can check if the printer mechanism is functioning properly.

    It is needed in the production progress. Service person doesn't need to use it

    F. Shading test

    The machine prints the report of Scanner status besides Scanner Calibration function in

    System Admin Tools.

    If the copy image quality is unsatisfied, perform the function to check the condition of the

    print out for checking whether or not having Scanner trouble.


    Technical webinar for

    Troubleshooting


    Troubleshooting

    Troubleshooting

    Preposition

    • In our TGIS labor we made with both MFP’s a life time test with around 60.000 Copies on each machine. After 60.000 copies we stopped the tests because expected Lifetime ends at around 50.000 copies. Both machines are still working without any problem.

    • 90% of all problems conveyed to the helpdesk are associated to the toner cartridge. The problems with the toner cartridge can be separate in 2 categories. 1. Image Quality, 2. Detection error.

    • The other 10% in conjunction with the Paper Quality ( dust ), dirt paper feeding roller and so on.

    • We expected that both MFP’s have a high reliability .


    Troubleshooting1

    Troubleshooting

    Contents

    • Toner Cartridge

    • Paper path e-STUDIO180S

    • Paper path e-STUDIO200S

    • Paper jam

    • Paper multi feeding

    • Copy problems

    • Printing quality problems


    Technical webinar for

    Troubleshooting

    Orginal TOSHIBA cartridge

    Samsung Cartridge

    Code for both cartridges is different. It is not possible to use Samsung cartridge in TOSHIBA Systems


    Technical webinar for

    Troubleshooting

    Toner cartridge from TOSHIBA

    Detection by Chip


    Technical webinar for

    Troubleshooting

    Toner cartridge from Samsung

    Detection by Fuse

    Samsung

    Toshiba


    Technical webinar for

    Troubleshooting

    A. Engine Part


    Troubleshooting2

    Troubleshooting

    c. Engine Part

    Paper Path

    PCB + HVPS

    1

    Fuser Unit

    2

    Developer Unit

    3

    LSU (Laser Scan Unit)

    4

    Exit Roller

    5

    Drum

    6

    Pick-up Roller

    7

    Knock-up Plate

    8

    Spring

    9

    Holder Pad

    10

    Feed Sensor

    11


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    3. Paper Jams


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    3. Paper Jams

    3-1. Paper Jam0 / Paper feeding jam


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    3. Paper Jams

    3-2. Paper Jam1 / EPU, Cartridge jam


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    3. Paper Jams

    3-3. Paper Jam2 / Fuser unit jam


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    4. Paper Multi-feeding


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    5. Copy Problems

    5-1. Abnormal noise

    • Description There is noise from the Platen when copying


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    5. Copy Problems

    5-2. Defective Image Quality


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    5. Copy Problems

    5-3. Multi Feeding


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-1. Vertical Black Line and Band


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-2. Vertical White Line


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-3. Horizontal Black Band

    Charge roller = 37.7mm

    Supply roller = 44.92mm

    Develop roller = 35.2mm

    Transfer roller = 45.3mm


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-4. Black/White Spot


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-5. Light Image


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-6. Dark Image or a Black


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-7. Uneven Density


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-8. Background


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-9. Ghost(1)


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-10. Ghost(2)


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-11. Ghost(3)

    • DescriptionGhost occurs at 64.1 mm intervals.

    64.1 mm


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-12. Ghost(4)

    • DescriptionA White ghost occurs in a black image printing at 35.2mm intervals.

    35.2mm


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-13. Satins on front of the page


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-14. Satins on back of the page

    1. 45.3mm : Transfer roller is contaminated.

    2. 75.5mm : Pressure roller is contaminated.


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-15. Blank Page Print Out(1)


    Technical webinar for

    Ⅳ. Troubleshooting

    Troubleshooting

    6. Printing Quality Problems

    6-15. Blank Page Print Out(2)


    Additional information questions

    Additional Information & Questions


    Additional information questions1

    Additional Information & Questions

    TOP VIEW:

    • Service Manual and Parts List


    Technical webinar for1

    Technical Webinar for

    Thank you for your attention


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