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Question 1 – Application Management - Some Key points

Question 1 – Application Management - Some Key points. The Application Lifecycle should be recognised as a separate lifecycle The Application lifecycle must be aligned with the Service Lifecycle Applications are a component of the end-to-end service

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Question 1 – Application Management - Some Key points

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  1. Question 1 – Application Management - Some Key points • The Application Lifecycle should be recognised as a separate lifecycle • The Application lifecycle must be aligned with the Service Lifecycle • Applications are a component of the end-to-end service • The resources and skills required to manage and develop applications through the lifecycle must be planned and managed • Application Management is different from Application Development. • Application Development; mainly involved in the requirements, design and build of applications • Application Management; covers the need to manage applications through the lifecycle and consider aspects such as; • Development strategies, policies and standards • Reusable code and modules • Application portfolio

  2. Question 2 – Monitor and Control Loop • As set in Service Strategy and Service Design • Number of changes processed in target time • Number of failed changes Processor input/output Change Management process

  3. Complex Monitor and Control Loop • “Activity” represents; • CIs • Processes • Process activities (steps)

  4. Monitor control loop Monitor control loop Monitor control loop Monitor control loop Monitor control loop Monitor control loop Complex Monitor and Control Loop Business transactions processed End-to-end response time Processor performance Storage Processor performance Bandwidth usage throughput

  5. Service Management – Monitor Control Loop Was the Change process intended to handle this number of changes? Was the strategy and design validated and realised in transition? Was the Change process & procedure designed for this number of changes? Incident Management Change Management Problem Management

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