The Value of Opalis IT Process Automation

2. The Value of OpalisIT Process Automation Stu Fox Datacenter Technical Specialist Microsoft new Zealand

3. Gather CI service data, check for known outages Open ticket. Populate with data gathered Event Validation Update event with ticket # Verify Resolution Resolve incident Update & close ticket & event 7 minutes 10 minutes 18 minutes May require escalation and lag time between levels 7 minutes 20 minutes 3 minutes Triage Diagnose Escalate Fix Report 3 minutes 68 minutes of work time How much total time?

4. Lower Costs Through Datacenter Automation Automating and standardizing IT tasks directly lowers cost of datacenter operations Reduction of highly repetitive, manual tasks Benefits extend beyond cost savings to include reliability of service performance and availability Automation Optimization Simplification Lower costs through automation of server and resource management Optimize datacenter infrastructure through unified physical and virtual management Increase simplicity through integrated management Cost savings per server per year $2,000 Cost savings per server per year $3,800 Cost savings per server per year $2,200 Data derived from Microsoft “Spotlight on Cost” Server Study 2009

5. Helps meet strategic IT goals through improving service to business Replaces many manual, resource-intensive, and error-prone activities Typically cross multiple IT components, disciplines, and/or departments Addition of Opalis to System Center Enables Process Automation IT Process Automation (ITPA), also known as Run Book Automation (RBA), is the ability to orchestrate and integrate IT management tools through workflow

6. Processes Within an IT Silo IT Silos Silo Processes Triage and diagnose Security Service Desk Virtual Network Configuration Asset/CMDB Server Event Mgmt Storage Integrate service desks with data center tools Update CI and assets systems Coordinate audit, compliance and change Orchestrate lifecycle management Patch, user on-boarding, password reset Provision, verify, manage and retire Provision, verify, manage and retire Provision, verify, manage and retire

7. Processes Within an IT Silo IT Silos Cross-Silo Processes Cloud Computing Virtual Service Management Incident Response Event Mgmt Security Service Desk Configuration Asset/CMDB Storage Network Server Virtual Provisioning Change & Compliance

8. Processes Within an IT Silo IT Silos VM Provisioning Process Event Mgmt Network Asset/CMDB Storage Server Virtual Configuration Service Desk Security Remove from Ops Manager Add to Ops Manager Monitor Service request Create incident Update request Update request Update & close request Create CI Retire CI Test VM Deploy Applications Verify Application Stop VM Clone new VM Update properties Detach Storage Detach Network Adapter Integration for Virtual Machine Manager 2008 R2 not yet RTM

9. Capability Value The Value of Automation Orchestrate tasks across systems Improve service performance and availability Standardize and document manual processes Optimize resources and get consistent outcomes Automate large volume and highly repetitive tasks Lower costs and reduce manual, error prone activities Integrate System Center with 3rd party tools Simplify data center management

10. IT Process Automation Requirements • IT Process Automation can reduce costs, simplify management and optimize resources through • Multi-vendor integration, no rip and replace or vendor lock-in • Pre-built activities and workflow processes to speed time to value • Publish and subscribe data bus to share data and initiate tasks within the silos • Configuration of workflows is done without coding or scripting • Intelligent workflows with rule-based branching

11. Opalis Customers Say… “Opalis unlocks the potential of Business Service Management by automating the overarching services we deliver to our customers… Opalis reduced operational expense while improving the consistency of our service delivery. “ Keith Clifton, Operations Manager, Fujitsu Services “We evaluated multiple vendors and found Opalis to be the most powerful and effective way to automate critical tasks in our incident response process. We were able to get productive immediately, building workflows ourselves that improve performance and lower operational expenses.” Seneca Louck, ESM Architect, Dow Chemical Company

12. The Opalis Solution 11 Asset – CMDB Incident Mgmt Backup Workflow Designer Operator’s Console Config Mgmt Event Mgmt Change and Compliance Network Provisioning Security Server/Service Management(physical + virtual) Service Desk Storage GUI Data Store Action Servers (Design, manage, report) (Store process logic) (Run processes) Virtual ProcessCatalogs Automation Platform Integration Packs

13. Where to Apply Automation: Examples

14. Where to Apply Automation: Examples • Cluster Patching • VM Lifecycle Management

15. IT Process Automation and System Center Virtual Machine Lifecycle Management Automated Configuration Management Incident Management • Automate provisioning, resource allocation and retirement • Extend virtual machine management to the cloud • Orchestrate incident management and resolution • Integrate across monitoring tools, service desks and CMDBs • Scale automated configuration across platforms and tools • Ensure reliable change with intelligent workflow branching Integration for some System Center Products to be released in 2010

16. Customer Success

17. Global Customers Include…

18. Opalis technology granted to existing and new System Center server management suite customers Server Management Suite Enterprise Server Management Suite Datacenter Simplified, costs effective and flexible licensing to scale to the datacenter Opalis Technology Available Through System Center License Suites SMSE / SMSD * * Opalis technology granted to SMSE/SMSD customers by Opalis subsidiary

19. ROI – step by step Open ticket. Populate with data gathered Gather CI service data, check for known outages Update & close ticket & event Update event with ticket # Resolve incident Event Validation Verify Resolution Triage Diagnose Escalate Fix Report 1 minute 1 minute 3 minutes 1 minute seconds 1 minute seconds Monitor Ops Mgr Alert Check Service availability Query Related CIs Lookup Scheduled changes Create & populate service desk ticket Update alert in Ops Mgr Restoreservice Verifyservice availability UpdateOps Mgralert Closeservice deskticket Less than 8 minutes total time

20. Conclusion Orchestrate tasks across systems and automate large volume or highly repetitive tasks through IT Process Automation Lower costs across datacenter management and operations while improving service performance through standardizing processes and execution System Center and Opalis available through unified license model that simplifies purchasing while lowering cost

21. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.