Howard Schultz: Transformational Leader. Created a company based on his vision of excellence Focused on empowering and instilling pride in bottom line employees Acted as a role model to all Inspires Challenged own ideas and ways of managing . By: Wayne Riehm.
By: Wayne Riehm
These factors contributed to motivate employees by empowering them and giving them a job they could feel prideful about.
“Early on I realized that I had to hire people smarter and more qualified than I was in a number of different fields, and I had to let go of a lot of decision- making…” -Howard Schultz
“Grow with discipline. Balance intuition with rigor. Innovate around the core. Don't embrace the status quo. Find new ways to see. Never expect a silver bullet. Get your hands dirty. Listen with empathy and over-communicate with transparency.” -Howard Schultz
“Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management. That's the contract.” - Howard Schultz