Liberty tax
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Liberty Tax. Improving Your Communications Improves Your Profitability. A Franchisee’s Communications Choice is Critical to a Franchisee’s Performance and Profitability.

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Liberty Tax

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Liberty tax

Liberty Tax

Improving Your Communications

Improves Your Profitability


A franchisee s communications choice is critical to a franchisee s performance and profitability

A Franchisee’s Communications Choice is Critical to a Franchisee’s Performance and Profitability

  • A franchisees will pay more than $3100 to install, maintain and operate there current communications system during the 1st year.

  • How many returns are lost due to an inadequate communications system? Conservatively 1.5 returns per week during our 15 week season

  • This communication deficiency cost a franchisee over $4500 per tax season.


What are franchisee s paying for today

What are Franchisee’s paying for today?

  • Phones

  • Activation Fees

  • Local and Long Distance Charges

  • Monthly Recurring Charges, Admin fees and Taxes

  • Fax Line

  • Installation Fees

    It will take a single franchisee 14 returns to pay for the phone services per tax season.


Typical communications costs at a franchisee location

Typical Communications Costs at a Franchisee Location

  • Equipment - Purchase a 2 line Phone system - $375 (5 phones)

  • Average Monthly phone charges - $230

  • Average Yearly phone charges - $2760

    TOTAL Phone Costs Year 1 = $3135

    - That’s15.5 returns Year ONE for “free” ($200 avg.)

    YEARLY Phone Costs Year 2 forward = $2760

    - That’s 14 “free” returns / year, every year…


Voip solution costs

VOIP Solution Costs

  • Equipment (IPPBX and desk phones) - $1890 for the system + 5 desk-top phones (For 2 Wireless IP handsets add $250).

  • $50/Month unlimited local and long distance (For 3 years warranty $75 per month)

  • YEARLY phone charges = $600

  • Cabling “if required” $750 any U.S. Location

    TOTAL Phone Costs Year 1 = $2490

    - That equates to 12 “free” returns

    Yearly Phone Costs Year 2 forward = $600

    - That’s only 3 returns !


Cost comparison includes equipment and yearly charges

Cost Comparison(Includes equipment and yearly charges*)

VOIP vs Traditional

Year 1 $2490 vs $3135

# of returns 12.5 vs 15.7

Savings Year 1 $645

Year 2 forward $600 vs $2760

# of returns 3 vs 13.8

Savings Every Year $2160 !

(*Additional Charges for Cable installation “if required” and taxes)


Cost comparison installed includes equipment cable provisioning and monthly charges

Cost Comparison – Installed(Includes equipment, cable, provisioning and monthly charges)

VOIP vs Traditional

Year 1 includes eq. $3240 vs $3135

# of returns 16.20 vs 15.7

Year 1 ($105)

Year 2 forward $600 vs $2760

# of returns 3 vs 13.8

Savings Every Year $2160 = 10.8 returns


Voip communication solution

VOIP Communication Solution

  • Digital quality handsets

  • Unlimited number of lines – NEVER miss a sale

  • SIGNIFICANT cost savings equal greater profits

  • System is configured to Your location and to Your needs

  • $50/month for all your local and long distance (restrictions apply)

  • Multiple Liberty tax locations? How about 1 number dialing to reduce your employee costs

  • Battery Back-up during power outages or brown-outs

  • NO Sales tax on phone usage


Liberty tax client benefits

Liberty Tax Client Benefits

  • Responsiveness and Customer Service leading to a Client Centric focused tax service provider and a loyalty to Liberty Tax


Franchisee benefits

Franchisee Benefits

  • Client Centric Focus (communicate / consult / execute) Ability to answer all calls should never be an obstacle to service or profitability.

  • Improved productivity

  • Significant reduction in communications expense

  • Yearly savings of $2160 – Almost 11 returns

  • Never miss an opportunity to sell - No missed calls means no missed revenue - $4500/year savings

  • 3.4 month ROI (system price of $1890 & Revenue recovery of $4500)

  • Lower payroll costs (multiple locations)

  • Fully expandable system – the system grows with you

  • One touch dialing to your other franchise locations


Liberty tax benefits

Liberty Tax Benefits

  • Increased Customer Service = Loyalty

  • Franchisee’s profitability and ROI increases

  • No missed sales opportunities means a better return for Liberty Tax

    • On average a franchisee’s location will miss 3 calls per week. IF 50% of those clients go elsewhere and an average return is $200, the loss to each franchisee location could equate to $4500 each tax season.


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