Presentation Transcript

1. Moçambique HUMAN RESOURCES CONSULTING Consultoria em Recursos Humanos
2. ABOUT US Financial, economic and social development is only possible if it is grounded in the growing empowerment and enhancement of citizens and professionals. Our main objective is to contribute to increase steadily to qualify and promote the development and empowerment of people, and consequently the performance and productivity of organizations. Prime Consulting Moçambique, S.A. is a Mozambican company with national and international partners, with premises and technical, human and operational facilities in the city of Maputo, which operates throughout the country. Prime Consulting Moçambique, S.A. operates under administrative authorization Nº 2701/11/01/PS/2010 in the field of the provision of consulting services and is the holder of Private Employment Agency administrative authorization Nº 78/INEFP/2010, issued by the Ministry of Employment.
3. OUR SERVICES As a consultant and provider of global services to enterprises and organizations, Prime Consulting has structured its intervention in the area of Human Resources through professionals with wide experience in this activities as well as professionals with experience in administration and management of human resources companies, accredited and equipped to provide services in this area, namely: Consulting on organisational development; Recruitment and Selection; Assessment and Tests; Training & Coaching; TemporaryWork; Outsourcing.
4. OUR SERVICES CONSULTING ON ORGANISATIONAL DEVELOPMENT Our intervention in the provision of consulting services for organizational development focuses on the following activities: Support organizations in integrated processes of change, as well as the restructuring of the Department of Human Resources; Aligning people with business strategies; Retaining talent; Career Planning and Management; Analysis and Job Descriptions; Definition of payrolls; Assessment and Performance Management.
5. OUR SERVICES RECRUITMENT AND SELECTION The main objective of Recruitment and Selection is to select the best professionals in accordance with the requirements and skills set, to perform a particular function. The Recruitment & Selection procedures developed by Prime Consulting obey the following methodology: Survey, with the customer, all the information needed to define the profile of the candidates; Seeking candidates in the internal database of PCM, search the network of contacts, add placement on the website of Prime Consulting and other job sites, or placing advertisement in leading newspapers; 3. Screening of curricula received: analysis by expert consultants to prepare a list of candidates to be evaluated; 4. Interview for Skills Assessment Professionals, in order to analyze and validate knowledge and experience, suitability for the job as well as salary expectations and motivation for the project; 5. Personal Skills Assessment, using psychological assessment instruments (ability tests), structured interviews and personality questionnaires; 6. Research of professional references of final candidates, if applicable; 7. Presentation of the shortlist of candidates “ABLE" and send the Individual Evaluation Reports, on average will be presented three candidates for each role.
6. OUR SERVICES RECRUITMENT & SELECTION
7. OUR SERVICES ASSESSMENT AND TESTS Test application (Assessment) aims to assess the individual skills of each professional in terms of his or her behavior, cognitive level and evolutionary potential. This evaluation allows to determine with more efficiency the person’s features and their adaptability to a specific task. This assessment allows us to evaluate: Internal promotion of employees Reconversion of functions To evaluate the best candidates for new admissions Detect training needs
8. OUR SERVICES TRAINING & COACHING The training developed and administered by Prime Consulting Angola is designed and developed according to client requests or needs identified in the diagnosis phase. Our working model is presented in the table below.
9. OUR SERVICES TRAINING & COACHING We develop training programs in several areas that allow improving specific skills, including: Development of Personal Competences Stress management Time management Efficient communication Interpersonal relations Chairing meetings Presentation techniques Conflict management Emotional intelligence
10. OUR SERVICES TRAINING & COACHING Development of commercial competences Commercial efficiency Negotiation Customer Retention and Loyalty Customer Care (call centres / shops) Door to door Sales Development of Management skills Team management and motivation Training of trainers Leadership Performance management system Coaching Technical Training in specific areas such as: Hospitality Financial Area Banking Sector
11. OUR SERVICES TEMPORARY WORK Our company has a specific license that allows us for the temporary loaning of employees to the clients. Due to its extensive multidisciplinary experience in the areas of recruitment, selection, training and management of human resources, Prime Consulting Moçambique is able to provide an outstanding service to its clients and candidates. Temporary Work can be employed in various situations such as : Temporary increase of workload / production peaks; Replacement of employees on sick or holiday leave; Seasonal activities; Occasional services; Implementation of specific projects; Job vacancies.
12. OUR SERVICES TEMPORARY WORK The main advantages gained by firms with the use of Temporary Work are: Reduction of bureaucracy and administrative costs: Firms free themselves of the work implied by the selection, recruitment, payroll processing, compliance with a number of legal requirements (namely, tax, social security and labour requirements) and the exercise of disciplinary power; Increased contractual flexibility (adjusting the number of employees to the volume and duration of the work to be carried out) and enhanced competitiveness of the firm; Possibility to pre-assess the employee, if the firm is interested in hiring him or her on a permanent basis; Better monitoring of absenteeism; Better adequacy of employees’ profile to the position; the firm benefits from the experience and know-how gained by the temporary employee in similar positions in other firms.
13. OUR SERVICES TEMPORARY WORK Identifying needs An in-depth diagnosis of the profile requirement is carried out based on the organisational setting and on the needs of the client. We always take into consideration the technical analysis and legal setting of the situation in question; our purpose is to achieve the goals pre-established by the client and to fulfil the requirements of the post to be filled. Recruitment and Selection After establishing the profile and requirements of the post to be filled, we then identify and select candidates, following a methodology based on the performance of Behavioural and Professional Skills Assessment Interviews and Psychological Assessment Tests adjusted to the post in question, always trying to find suitable, motivated candidates to fit the profile requested by the Client. A Our work methodology
14. OUR SERVICES TEMPORARY WORK Human Resources Administration and Management In line with a policy of great closeness between the clients and the employees, Prime Consulting has a specialised Human Resources team that follow locally all the processes and procedures implied by this form of recruitment. Our intervention covers the following points:  Drafting of employment contracts (CTT) and temporary employment contracts (CUTT); Management of temporary employees pay, based on time sheets supplied; Administrative management of contracts - e.g.: Social Security, personal income tax (IRPS), etc...; Monitoring of the activity of temporary employees, absenteeism, punctuality, temporary / permanent replacement of employees, etc.; Management of monthly time sheets of the employees.
15. OUR SERVICES OUTSOURCING In a market increasingly demanding and where changes take place at a pace faster than ever, companies need to focus their efforts on their core business, through hiring external services of specialized companies to manage secondary areas, thereby enabling lower costs and higher internal performance and profitability. The main advantages of outsourcing are :  Release of resources (including managers) to focus on core business; Access to a staff of highly professional and expertise human resources, which enables the company to better performance and lower operating costs; Sharing of knowledge and experience gained over the years; Significant improvements in processes; Remuneration for services through the quantitative and qualitative results set;
16. OUR SERVICES OUTSOURCING The main advantages of outsourcing are  (cont.):  Improve quality of services provided; The company providing the service has the responsibility to recruit, train, motivate and manage their operational staff to ensure the results contracted with the client; The existence of operational reporting allows companies, who hire the services, the effective control over the outcome of the activity; Allows companies to reduce the number of permanent workers and their social obligations.
17. OUR SERVICES OUTSOURCING Practice Areas: We support companies in implementing their strategies: Organization of Events and Promotions Commercial Development: Sales Call Centers Store Management / Warehouses Sales Audits Service Activation / Contracts After Sales Service / Customer Service / Credit Recovery Technical Services (Helpdesk) Strategies Loyalty / Retention Organization and management of Backoffice services Reception Services Customer Satisfaction Studies / Mystery Shopper
18. OUR APPROACH Train and motivate teams to achieve the objectives We recruit the best resources We manage with care, competence, transparency, efficiency and secrecy Control the results
19. Moçambique CONTACTS Avenida Salvador Allende, 60 Maputo - Moçambique Telefone: (+258) 21 360 866 / 7 / 8 / 9 Telefax: (+258) 21 304 620 Celular: (+258) 823 071 711 | (+258) 843 802 732 E-mail: info.mz@prime-consulting.org www.prime-consulting.org www.prime-consulting.org