(Tele) Presence and Usability
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(Tele) Presence and Usability. Matthew Lombard, PhD BTMM, MM&C, ISPR November 8, 2007. Overview. What is (tele)presence? The growing (tele)presence field Who cares? Usability and presence Example. What Is (Tele)Presence?.

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Matthew Lombard, PhD BTMM, MM&C, ISPR November 8, 2007

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Matthew lombard phd btmm mm c ispr november 8 2007

(Tele) Presence and Usability

Matthew Lombard, PhDBTMM, MM&C, ISPR

November 8, 2007


Overview

Overview

  • What is (tele)presence?

  • The growing (tele)presence field

  • Who cares?

  • Usability and presence

  • Example


What is tele presence

What Is (Tele)Presence?

The evolution of media technologies - drawings, print, radio, film, television, computers, IMAX, simulator rides, virtual reality, AI agents…


What is tele presence1

What Is (Tele)Presence?

… has produced mediated experiences that seem increasingly natural, intuitive, comfortable, easy, automatic, and ‘real’ because the technology seems increasingly less like technology.


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?

  • “the extent to which one feels present in the mediated environment, rather than in the immediate physical environment”(Steuer, 1992)

  • “A sense of ‘being there’ in a displayed scene or environment” (Barfield, Zeltzer, Sheridan, & Slater (1995)

  • “the perceptual illusion of nonmediation” (Lombard & Ditton, 1997)


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?

  • "Presence (a shortened version of the term ‘telepresence’) is a psychological state or subjective perception in which even though part or all of an individual's current experience is generated by and/or filtered through human-made technology, part or all of the individual's perception fails to accurately acknowledge the role of the technology in the experience.” (International Society for Presence Research, 2000)


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?

Virtual Characters

Lara Diki T-babe Webbie-

Tookay


What is tele presence2

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?

Sony’s Aibo

“From the first day you play with Aibo, it will become your new companion for the Millennium.”


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


Matthew lombard phd btmm mm c ispr november 8 2007

What is (Tele)Presence?


What is tele presence3

What is (Tele)Presence?


Growing tele p field

Growing (Tele)P Field

  • ISPR hosts first systematic database (n=1834)


Growing tele p field1

Growing (Tele)P. Field


Growing tele p field2

Growing (Tele)P. Field

10 Annual International Workshops on Presence:

PRESENCE 1998: Suffolk, England

PRESENCE 1999: Colcester, England

PRESENCE 2000: Delft, The Netherlands

PRESENCE 2001: Philadelphia, Pennsylvania, USA

PRESENCE 2002: Porto, Portugal

PRESENCE 2003: Aalborg, Denmark

PRESENCE 2004: Valencia, Spain

PRESENCE 2005: London, UK

PRESENCE 2006: Cleveland, Ohio, USA

PRESENCE 2007: Barcelona, Spain


Matthew lombard phd btmm mm c ispr november 8 2007

Growing (Tele)P. Field


Who cares

Who cares?

  • It’s ‘central’ – relates to many fields and endeavors

  • It will be increasingly common

  • It has many potential effects – attention, memory, social judgment, persuasion, enjoyment, task performance…

  • It’s just cool


Who cares1

Who cares?

Art

Business

Education

Entertainment

Ethics

Health/Medicine

Military

Philosophy

Politics

Psychology


Usability and presence

Usability and Presence

  • More presence means greater usability

  • Make technology adapt to people, not people adapt to technology

  • A natural, intuitive interface that hides technology  presence  usability  efficiency/productivity/satisfaction…


Usability and presence1

Usability and Presence

  • How to evoke presence?

    • Big displays (high field of view)

    • Multiple senses (sound)

    • Interactivity

    • Obvious affordances

    • Perceptual and social realism

    • Spatial cues – you’re in a place

    • Social cues – you’re interacting with a person

    • Meet natural expectations for dealing w. ‘real’ world


Example

Example

Karl Horvath’s dissertation study:

THE COMPUTER AS INFORMATION INTERMEDIARY:

USING SOCIAL AND SPATIAL CUES TO EVOKE PRESENCE IN COMPUTER USERS AND OPTIMIZE HUMAN-COMPUTER INTERACTION


Example1

Example

  • Low spatial, low social cues


Example2

Example

  • High spatial, high social cues


Example3

Example

  • Low spatial, high social cues


Example4

Example

  • High spatial, low social cues


Example5

Example

  • Results:

    • Social cues  Social presence

    • Spatial cues  Spatial presence

    • Social/spatial cues  Satisfaction, enjoyment, comprehension, perceived ability, likelihood of use

    • Social + spatial  biggest effects

    • For all experience levels


Example6

Example

  • Bottom lines:(Tele)Presence looks like a useful concept for increasing usabilityResearchers and practitioners in both areas should talk!


Matthew lombard phd btmm mm c ispr november 8 2007

  • For more information…

  • Matthew Lombard

  • [email protected]

  • http://matthewlombard.comhttp://ispr.info


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