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Introducing The Citrix Diagnostics Toolkit

Introducing The Citrix Diagnostics Toolkit. Frank Marzullo Lead Escalation Engineer, Critical Situation (S.M.A.R.T.) Team. About the presenter……. Joined Citrix June 14, 2004 Started on Frontline Support Promoted to Escalation October 2008

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Introducing The Citrix Diagnostics Toolkit

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  1. Introducing The Citrix Diagnostics Toolkit Frank Marzullo Lead Escalation Engineer, Critical Situation (S.M.A.R.T.) Team

  2. About the presenter…… Joined Citrix June 14, 2004 Started on Frontline Support Promoted to Escalation October 2008 Promoted to Critical Situation Management team October 2010 Additional details Subject matter expert on Independent Management Architecture and Microsoft SQL Server Architect & developer of the Citrix Diagnostics Toolkit

  3. Agenda Set the stage The Citrix Diagnostics Toolkit Wrap up Resources Q&A

  4. Lets set the stage….. C.D.T. saves you time C.D.T. consolidates and organizes all your tools Never forget the context information again !

  5. Time is Money

  6. One download ….. Over 20 tools ! Citrix Scout Citrix Web Interface Tracing Receiver Clean Up Tool Process Explorer Process Monitor CDF Control IMA helper WireShark MedEvac Quick Launch Procdump

  7. Collect Data

  8. How does Citrix support approach troubleshooting? COLLECT DATA

  9. Questions we ask ourselves…. What data do I collect? How do I collect it ? What tools am I going to use ? Where do I get the tools? What context info do I need ?

  10. Video Demo

  11. Video Demo

  12. The Citrix Diagnostics Toolkit

  13. What it is and What its notThe Citrix Diagnostics Toolkit is not an application is not a tool is not a new product it’s a concept

  14. Install Note The installer is configured to detect %SystemDrive%. The system drive should appear by default.

  15. NO REBOOT REQUIRED ! NO PREREQUISITES !

  16. The Look and Feel

  17. XenApp on Windows 2003

  18. XenApp on Windows 2008

  19. To confirm data collection, use the Desktop shortcut and browse to the “data” folder using windows explorer. 

  20. Creating Perfmon Data Collector sets.

  21. Web Interface log Enabler

  22. If you chose to configure Perfmon counters and installed the provided version of WireShark then you will see multiple files in the Data folder appear when you click on “Start XXX Tracing” from the Start Menu.

  23. The Packager

  24. The Packager 1 of 3 Data collection, context info and clean up. Runs automatically when the “Stop Tracing” or “Data Packager” shortcuts are used. Opens the “Upload” folder and launches a browser to the Auto Support site.

  25. The Packager

  26. Toggling TAAS launch

  27. The Download More Tools Menu

  28. Download More Tools Menu

  29. Download More Tools

  30. The Uninstall

  31. The Uninstall

  32. Wrap up

  33. Comments from the field….. “I have used the CDT on several occasions with great success. The time savings alone are worth its weight in gold. Great job in putting this together.” Thanks, David Holliman Technical Relationship Manager, Technical Support CCA CCAA CCEE CCSP “Using CDT is like one-stop shopping for all of your tracing and data collection needs. I don’t have to synchronize several tools to troubleshoot an issue. One click to start and another to stop, and I have everything I need to start analyzing an issue.” Kai Hernández Technical Relationship Manager, Technical Support

  34. C.D.T. combined with Tools as a Service https://taas.citrix.com/AutoSupport/ 1 2 3 Data Collection Quickly collect and upload your data Auto analysis health check for Scout data Recommendations tailored to YOU

  35. &WebInterface 4.5 - 6.5 on Windows Applicable Products Desktop Delivery Controller Virtual Desktop Agent Provisioning Server 12.x and higher Windows XP - 8

  36. Key session takeaways: “Time is Money” – C.D.T. saves you time. C.D.T. consolidates and organizes all your tools Never forget the context information again !

  37. Resources • CTX135075 - Citrix Diagnostics Toolkit - 64bit Edition • CTX134966 - Citrix Diagnostics Toolkit - 32bit Edition • Blog Post - Citrix Diagnostics Toolkit

  38. ? Questions ? ?

  39. Before you leave… Conference surveys are available online at www.citrixsynergy.com starting Friday, May 24 at 9:00 a.m. PT Provide your feedback by 4:00 p.m. PT that day and you’ll receive a $30 Amazon.com gift card via email Download presentations starting Monday, June 3, from your My Conference Planning tool located within the My Account section

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