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PROGRAM PENJAMINAN MUTU: APLIKASI PDCA






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2. DEFINISI. Quality: The totality of features and characteristic of product or service that bear on its ability to satisfy or implied needs. American Society for quality control, 1989). 3. DEFINISI:. Program menjaga mutuProgram pengawasan mutu/Quality control programProgram peningkatan mutu/Quali
PROGRAM PENJAMINAN MUTU: APLIKASI PDCA

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1. 1 PROGRAM PENJAMINAN MUTU: APLIKASI PDCA Rr.Tutik Sri Hariyati DKKD-FIK UI

2. 2 DEFINISI Quality: The totality of features and characteristic of product or service that bear on its ability to satisfy or implied needs. American Society for quality control, 1989)

3. 3 DEFINISI: Program menjaga mutu Program pengawasan mutu/Quality control program Program peningkatan mutu/Quality improvement program Manajemen mutu terpadu/Total Quality Management Peningkatan mutu berkesinambungan/Continous Quality Improvement

4. 4 Syarat program menjaga mutu Bersifat khas/strategic point approach: jelas sasaran, tujuan, tatacara, pelaksanaan diarahkan pada yg pokok-pokok Mampu melaporkan setiap penyimpangan: punya mekanisme umpan balik/feed back yg baik Fleksibel & berorientasi ke masa depan: tidak kaku, tanggap pada perubahan Mencerminkan dan sesuai dengan kondisi organisasi/organizational suitable Mudah dilaksanakan Mudah dimengerti

5. 5 Kegiatan Menjaga Mutu Kegiatan persiapan:JC-AHO.1990) Menumbuhkan & meningkatkan komitmen pimpinan & penyelenggara yan. kes u/ program Membentuk tim yg bertanggung jwb Mengadakan pelatihan program menjaga mutu Menetapkan batas, wewenang, tanggung jwb, mekanisme kerja tim Menetapkan jenis & ruang lingkup yan yg diprioritaskan Menyosialisasikan standar & indikator yg digunakan

6. 6 2. Kegiatan Pelaksanaan(Palmer, 1979, Vouri 1980 dlm Azwar, 1996) Menetapkan masalah mutu yan kes Menetapkan penyebab masalah mutu yan. Kes Menetapkan cara penyelesaian masalah mutu yan kes Melaksanakan cara penyelesaian mslh Menilai hasil yg dicapai Menyusun saran tindak lanjut Problem Solving Cycle


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