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District Council of Fair Sailing

District Council of Fair Sailing. SA Carers Excellence Awards Category 1: Outstanding customer service / initiative for carers as a customer by a community agency (not for profit or government). District Council of Fair Sailing. Approx. 90kms from Adelaide 50% of population over 65

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District Council of Fair Sailing

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  1. District Councilof Fair Sailing SA Carers Excellence Awards Category 1: Outstanding customer service / initiative for carers as a customer by a community agency (not for profit or government).

  2. District Council of Fair Sailing • Approx. 90kms from Adelaide • 50% of population over 65 • Seaside town, with outstanding beaches and rare flora and fauna.

  3. Facts about DC of Fair Sailing • Council region has population of 100,00 (off season) 250,000 (high season) • Won State Tourism Award for art history trail in 2010 and 2012 • Half of permanent residents are of retirement age • Increasing influx of families and “sea-changes” (lifestyle choice) • One of the fastest growing communities in the State, with an average growth in excess of 3 % per annum for the past five years.

  4. “The accommodation was perfect for our needs, everything was thought of”“The beach was magic, the food outstanding, a perfect seaside escape”“We are already planning our next trip back, they really understand carers needs”“100% relaxation = happiness”

  5. Set standards • Monitor standards continue to be met • Builds trust and confidence.

  6. Impact

  7. Impact

  8. Recognition

  9. Recognition

  10. Engagement

  11. Engagement

  12. Partnerships

  13. Evaluation results to date • Customer satisfaction survey • Business satisfaction survey • Increase in revenue to the DC of Fair Sailing • Increase in enquiries - local accommodation • Website and portal hits measured • Social media activity increased.

  14. DC of Fair Sailing • The carer holiday destination of choice • Instead of; “would you like fries with that?”We ask; “would you like respite with that?”

  15. Thank You • We are the greatest • You can learn from us • Follow our lead • Turn Care Aware into Carer Award

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