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“How do you eat an elephant?”. THE MARIE CURIE CENTRE BELFAST EXPERIENCE. Profile of Marie Curie Centre Belfast. 19 bedded In-Patient Unit Over 360 admissions every year 100 staff 150 volunteers Satellite Day Therapy Services Family Bereavement Care Complementary Therapies

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“How do you eat an elephant?”

THE MARIE CURIE CENTRE BELFAST EXPERIENCE


Profile of marie curie centre belfast
Profile of Marie Curie Centre Belfast

  • 19 bedded In-Patient Unit

  • Over 360 admissions every year

  • 100 staff

  • 150 volunteers

  • Satellite Day Therapy Services

  • Family Bereavement Care

  • Complementary Therapies

  • Living Rooms Appeal


Privacy dignity
Privacy & Dignity

  • Fits in with the ethos of palliative care

  • Timely, due to planned refurbishment and extension programme

  • User groups established (Chartermark)

  • Enthusiasm!


The process
The process

  • Team leader

  • Comparison group

  • The 7 factors

  • Identify areas of good practice & gaps

  • Action Plan

  • Implement

  • Review


Progress
Progress?

  • Slow!

  • Keeping it simple

  • Time factors

  • Membership


What happened next
What happened next?

Service User Group!

  • Most productive

  • Small but significant

  • Important to them!


Gaps?

  • Religious/cultural issues

  • Lack of space

  • Shared rooms

  • Too much contact!

  • Hiding death

  • Sharing information


One bite at a time
One bite at a time!

  • Induction/education

  • Ethnic minorities information

  • Care after death policy

  • Comments cards

  • Single rooms/facilities for families

  • Protected time for patients


Where to now
Where to now?

  • More benchmarks

  • Other care settings e.g. satellite day therapy areas, MCNS.

  • Other hospices to benchmark against

  • A new building!


Lessons learnt
Lessons learnt………….

  • Keep it simple

  • Listen to everyone

  • Complaints are good!

  • Suggestion box

  • User groups

  • Small things are

    IMPORTANT too!


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