L E A R N I N G O U T L I N E. Historical Background of Management Scientific Management General Administrative Theory Quantitative Approach Systems Approach Contingency Approach Current Issues and Trends. Development of Major Management Theories. Historical Approach to Management.
Step 1: What is the ethical dilemma?
Step 2: Who are the affected stakeholders?
Step 3: What personal, organizational, and external factorsare important to my decision?
Step 4: What are possible alternatives?
Step 5: Make a decisionand act on it.
Intense focus on the customer.
Concern for continual improvement
Improvement in the quality of everything.
Empowerment of employees.