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Concept of Call Centre
A UNICEF/KSRA Referral Network Project
Karra Society For Rural Action, Ranchi, Jharkhand
Establishing Referral Networks / Call Centers to Reduce MMR and IMR in Six Blocks of Khunti District of Jharkhand.
Blocks Covered: Karra, Khunti, Torpa Arki, Rania and Murhu
Vulnerable families attain sustainable development through access to better and timely health services and information to reduce MMR and IMR.
We Wish to reduce MMR and IMR among 1562 identified pregnant women in all the villages of 6 blocks- Karra, Khunti ,Torpa, Arki, Rania and Murhu of Khunti District.
These Trainers are drawn from PHCs , Project Supervisors and trained as Master Trainers by the Doctors of the PHCs. Follow up training is also organized to help increase their knowledge.
For accountability, the organization has fixed role and responsibility of each of the human resources involved in the program. The clarity in the role and responsibility has made the system stronger and transparent. It is always easy to monitor and evaluate each of the staffs at different hierarchy according to the work defined .
The problem of unavailability of vehicles in the remote villages is a big problem for the villagers at emergency period especially at night. The major thrust of the project is to arrange vehicles on time and assure availability at remote villages. To feel the big gap of arrangement of vehicle was a real challenge before the project so to streamline the vehicle arrangement.
Meeting with Vehicle Owners/Drivers
The Call Centre is established in at each PHC , or in Block Campus as the space is scarce.
The CALL CENTRE is a central place of referral network from where all stake holders are connected through its database and phone nos.
The database and phone no in the call centre include list of SHG, vehicle maps with contact number, list of PHC, Doctors, Nurses, Sahiya, ANMs, TBAs, District Doctors, health Officials, their contact and Private Hospitals, Doctors with their contact. Project’s Officials will be in constant touch with Call Centres, District Health Officials, Doctors etc.
The monitoring and evaluation is a regular process done by the coordinator and the chief functionary of the organization.
The District Project Coordinator has a set methodology to adopt for effective monitoring and evaluation
(Given in the Document under Monitoring evaluation section)
KHUNTI SADAR HOSPITAL