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e-skills Summit – 29 th May 2002 The Sector Response Karen Price, e-skills UK. IT Industry CIOs/IT Directors Telecoms Call/Contact Centres. Segmenting the market. Larry Hirst Chief Executive IBM UK Ltd Neil Holloway Managing Director Microsoft

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e-skills Summit – 29th May 2002

The Sector Response

Karen Price, e-skills UK


Segmenting the market

IT Industry

CIOs/IT Directors

Telecoms

Call/Contact Centres

Segmenting the market


It industry

Larry Hirst Chief Executive IBM UK Ltd

Neil Holloway Managing Director Microsoft

Brian McBride Vice President Dell

Peter Hutchinson MD, Operational Services Fujitsu

Ian Smith Managing Director Oracle

Julian Harris Chief Executive Smart421

Iain Herbertson Managing Director Manpower

Ian Watmore UK Managing Director Accenture

Bill Thomas Managing Director EDS

IT Industry


Cios it directors

Sinclair Stockman Group CIO BT

Steve Toomey Executive Director Morgan Stanley

Maggie Miller CIO Sainsburys

Eric Gregory Director of Computer Services John Lewis

Ford, Esso, Goldman Sachs, Prudential, Abbey National, Direct Line

CIOs/IT Directors


Telecoms

Jim Norton CEO Deutsche Telekom UK

Peter Lyne President, Global Services Nortel

Hugh Merrill Director Strategic Partnerships BT

Orange, Vodafone, O2, Alcatel, Telewest, Thus

Telecoms


Contact centres

Peter Scott Customer Service Director T-mobile Telekom UK

Sitel, Intelligent Finance, Manpower, Microsoft, Vertex, Scottish Power, NHS Direct

Contact Centres


It industry strategic objectives

An increase in the number of high quality recruits into IT careers

Stronger linkages between educators and employers of IT professionals

Investment that is directed at meeting the strategic needs of UK businesses for e-skills

More relevant and available e-skills development pathways and qualifications

Improved access to the skills required for e-business

Authoritative industry-wide perspectives of current and future e-skills requirements

Significant expansion of the range and number of employers working together to tackle these objectives

IT Industry – Strategic Objectives


Objective 1 recruitment

Fixing it ‘in company’ careers

‘It’s a great place to work’, – Accenture

‘Employer of Choice’- EDS

Objective 1 - Recruitment


Objective 1 recruitment1

Fixing it together careers

Women in IT Champions

Accenture, EDS, Oracle, IBM, PWC

Attrition

Objective 1 - Recruitment


Objective 1 recruitment2
Objective 1 - Recruitment careers

Partnerships - Geographical

  • Government departments e.g. DfES, DTI

  • The LSC

  • RDAs

  • Local LSCs

  • Scotland, Wales, Northern Ireland


Objective 1 recruitment3

Partnerships - Education careers

Schools

FE

HE

EBPs

Careers Service/Connexions

Objective 1 - Recruitment


Objective 1 recruitment4

Partnerships in practice careers

IT Compass (Employers, DfES, Careers Service)

IT’s where it’s @ (Employers, HE)

Fixing the Future (Employers, FE, Scotland)

Computer Clubs (Employers, DfES, RDAs, LEAs, EBPs, Schools)

Go for IT (Employers, DTI, EBP’s, LSCs, Schools)

Objective 1 - Recruitment


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