Listening effectively
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LISTENING EFFECTIVELY. „The Neglected Skill”. ”I like to listen. I have learned a great deal from listening. Most people never listen.” Ernest Hemingway. Listening is an essential part of being a good communicator .

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LISTENING EFFECTIVELY

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Listening effectively

LISTENING EFFECTIVELY

„The Neglected Skill”


Listening effectively

”I like to listen. I have learned a great deal from listening. Most people never listen.”

Ernest Hemingway


Listening effectively

  • Listening is an essential part of being a goodcommunicator.

  • It is notenoughtomerelyhear, listeninginvolvesrespondingintellectually and emotionally.

  • Listening is sadlyneglected, writtenoffas a passiveskill.


Time devoted to various communication skills

TIME DEVOTED TO VARIOUS COMMUNICATION SKILLS

  • LISTENING 53%

  • READING 17%

  • SPEAKING 16%

  • WRITING 14%

  • TOTAL 100%


Listening effectively

  • Listeninginvolves:

    -theabilitytounderstandwhat is being said

    (boththewords and non-verbal

    communicationsupportingthewords)

    -theabilitytoorganise and analysethe

    messagesinordertoretainthemfor

    subsequentuse.


Types of listening

Types of Listening

  • Listening for information

  • Critical listening

  • Reflective listening

  • Listening for enjoyment


Reasons for improving listening

Reasons for improving listening

  • Encouragement to others

  • Possession of all the information

  • Improved relationships

  • Resolution of problems

  • Better understanding of people


Listening effectively

A good listener gains:

-information

-understanding

-listening in return

-cooperation


Ten aids to good listening

Ten Aids To Good Listening

  • Be preparedtolisten

  • Be interested

  • Keep an open mind

  • Listen forthe main ideas

  • Listen critically (in an unbiasedway)

  • Resistdistractions*

  • Takenotes

  • Helpthespeaker**

  • Play back

  • Hold back


Major distractions

*Major distractions

-Physical and environmental:

-externalnoise, traffic, laughter,etc.

-roomtemperature

-Yourowninternaldistractions:

-yourreactionstothespeaker

(dislike, lack of respectortrust)

-yourreactiontothetopic

-prematurejudgement

-planning and rehearsingyourreponse

-yourframe of mind


Listening effectively

- Distractions caused by the speaker:

-mannerisms

-appearance or dress

-vocal tone pace or accent

-language used, too simple or too complex,

jargon, technical, dialect


Five types of listener response

**Five Types Of Listener Response

  • Nodding the head slightly

  • Looking at the speaker attentively

  • Remarking: ’I see’, ‘Really?’,etc.

  • Repeating back the last few words the speaker said. (Can be irritating!)

  • Reflecting back to the speaker your understanding of what has just been said.(‘You feel that…’).


Listening effectively

THANK YOU FOR YOUR ATTENTION!


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