LISTENING EFFECTIVELY. „The Neglected Skill”. ”I like to listen. I have learned a great deal from listening. Most people never listen.” Ernest Hemingway. Listening is an essential part of being a good communicator .
„The Neglected Skill”
”I like to listen. I have learned a great deal from listening. Most people never listen.”
-theabilitytounderstandwhat is being said
(boththewords and non-verbal
-theabilitytoorganise and analysethe
A good listener gains:
-listening in return
-Physical and environmental:
-externalnoise, traffic, laughter,etc.
(dislike, lack of respectortrust)
-planning and rehearsingyourreponse
-yourframe of mind
- Distractions caused by the speaker:
-appearance or dress
-vocal tone pace or accent
-language used, too simple or too complex,
jargon, technical, dialect
THANK YOU FOR YOUR ATTENTION!