STUDY MEETING ON EXPANSION AND DEVELOPMENT OF THE SERVICE INDUSTRY IN ASIA
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STUDY MEETING ON EXPANSION AND DEVELOPMENT OF THE SERVICE INDUSTRY IN ASIA CHALLENGES, ISSUES AND RECOMMENDATIONS RELATED TO SERVICE SECTOR Presentation by: Ms. Norzirin Ariffin (Malaysia) Ms. Amarjargal Tserenpl (Mongolia) Asad Farooq Siddiqi (Pakistan)

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STUDY MEETING ON EXPANSION AND DEVELOPMENT OF THE SERVICE INDUSTRY IN ASIA

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STUDY MEETING ON EXPANSION AND DEVELOPMENT OF THE SERVICE INDUSTRY IN ASIA

CHALLENGES, ISSUES AND RECOMMENDATIONS RELATED TO SERVICE SECTOR

Presentation by:

Ms. Norzirin Ariffin (Malaysia)

Ms. Amarjargal Tserenpl (Mongolia)

Asad Farooq Siddiqi (Pakistan)

Dr. Ketmanee Ausadamongkol (Thailand)

Ms. Tong Thi Thuy Duong (Vietnam)


There isn’t a shortcut to success


Success without fulfillment is a failure


Challenges and Issues

  • Lack of Standardization

  • Lack of credibility

  • Lack of understanding of service sector – Definition

  • No interlink between ministry and institution

  • Not enough training and development for Human Resource and education system


Challenges and Issues

  • Environmental issues has been given enough attention

  • Government policies are not very open/friendly towards FDIs in service sector

  • Considerable part of service sector is based on speculative growth and not in real terms

  • Not enough support from government to service sector to grow


Challenges and Issues

  • Lack of basic infrastructure

  • Lack of measurement tools to measure productivity and impact of R&D in service sector

  • Difficult to compare with index/measurement – NCSI, ECSI, ACSI

  • Agreement on open data sharing – knowledge management


Challenges and Issues

  • Lack of data collection for benchmarking and comparison

  • System of data collection has not been standardized

  • Lack of innovation system model in service sector

  • Lack of marketing of service sector from government


Challenges and Issues

  • Complaint friendly culture is missing

  • Concept of acquiring customer’s loyalty is not yet the objective


Journey of thousand miles start with first step


Recommendations

  • Government have to come up with some policies related to the issues

  • APO should come up with policies guideline and example or best practice from other countries

  • Clear classification on services sector in order for easier data collecting, benchmarking and sharing

  • Government and organizations have to promote culture of accepting complaint

  • Government need to restructure organization to cope with the new challenges in service sector


Recommendations

  • Conduct regular evaluation and monitoring

  • Knowledge sharing is a must, in this era of information we do need to be careful though

  • More research , more programs on measuring services

  • Concentration on effectiveness and efficiency

  • Organize several meetings in order to enhance the productivity of service sector


Recommendations

  • Knowledge management

  • Publications

  • A TV, Radio channel to support public and private sector organizations

  • Commitment and dedication


Be the change you want to see


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