STUDY MEETING ON EXPANSION AND DEVELOPMENT OF THE SERVICE INDUSTRY IN ASIA
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STUDY MEETING ON EXPANSION AND DEVELOPMENT OF THE SERVICE INDUSTRY IN ASIA CHALLENGES, ISSUES AND RECOMMENDATIONS RELATED TO SERVICE SECTOR Presentation by: Ms. Norzirin Ariffin (Malaysia) Ms. Amarjargal Tserenpl (Mongolia) Asad Farooq Siddiqi (Pakistan)

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STUDY MEETING ON EXPANSION AND DEVELOPMENT OF THE SERVICE INDUSTRY IN ASIA

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Study meeting on expansion and development of the service industry in asia

STUDY MEETING ON EXPANSION AND DEVELOPMENT OF THE SERVICE INDUSTRY IN ASIA

CHALLENGES, ISSUES AND RECOMMENDATIONS RELATED TO SERVICE SECTOR

Presentation by:

Ms. Norzirin Ariffin (Malaysia)

Ms. Amarjargal Tserenpl (Mongolia)

Asad Farooq Siddiqi (Pakistan)

Dr. Ketmanee Ausadamongkol (Thailand)

Ms. Tong Thi Thuy Duong (Vietnam)


There isn t a shortcut to success

There isn’t a shortcut to success


Success without fulfillment is a failure

Success without fulfillment is a failure


Challenges and issues

Challenges and Issues

  • Lack of Standardization

  • Lack of credibility

  • Lack of understanding of service sector – Definition

  • No interlink between ministry and institution

  • Not enough training and development for Human Resource and education system


Challenges and issues1

Challenges and Issues

  • Environmental issues has been given enough attention

  • Government policies are not very open/friendly towards FDIs in service sector

  • Considerable part of service sector is based on speculative growth and not in real terms

  • Not enough support from government to service sector to grow


Challenges and issues2

Challenges and Issues

  • Lack of basic infrastructure

  • Lack of measurement tools to measure productivity and impact of R&D in service sector

  • Difficult to compare with index/measurement – NCSI, ECSI, ACSI

  • Agreement on open data sharing – knowledge management


Challenges and issues3

Challenges and Issues

  • Lack of data collection for benchmarking and comparison

  • System of data collection has not been standardized

  • Lack of innovation system model in service sector

  • Lack of marketing of service sector from government


Challenges and issues4

Challenges and Issues

  • Complaint friendly culture is missing

  • Concept of acquiring customer’s loyalty is not yet the objective


Journey of thousand miles start with first step

Journey of thousand miles start with first step


Recommendations

Recommendations

  • Government have to come up with some policies related to the issues

  • APO should come up with policies guideline and example or best practice from other countries

  • Clear classification on services sector in order for easier data collecting, benchmarking and sharing

  • Government and organizations have to promote culture of accepting complaint

  • Government need to restructure organization to cope with the new challenges in service sector


Recommendations1

Recommendations

  • Conduct regular evaluation and monitoring

  • Knowledge sharing is a must, in this era of information we do need to be careful though

  • More research , more programs on measuring services

  • Concentration on effectiveness and efficiency

  • Organize several meetings in order to enhance the productivity of service sector


Recommendations2

Recommendations

  • Knowledge management

  • Publications

  • A TV, Radio channel to support public and private sector organizations

  • Commitment and dedication


Be the change you want to see

Be the change you want to see


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