2009 -AHCA/NCAL- Identifying and Improving Process Effectiveness. Explain core competencies and key work processes , and the associated operational performance measures and outcomes these produce for tracking daily operations. Ira M. Schoenberger, FACHCA Senior Administrator .
2009 -AHCA/NCAL- Identifying and Improving Process Effectiveness
Ira M. Schoenberger, FACHCA
Key Work Processes
The mission of the United States Air Force is to fly, fight and win …in air, space and cyberspace. To achieve that mission, the Air Force has a vision of Global Vigilance, Reach and Power . That vision orbits around three core competencies: Developing Airmen, Technology-to-Warfighting and Integrating Operations. Core competencies and distinctive ...
Mercy Health Care System (MHS) core competencies are those areas of expertise that are critical to accomplishing the mission and vision. MHS’s senior leaders determine and reaffirm
MHS’s core competencies as part of the mission and vision review during the SPP. MHS’s core competencies include: 1) partnering with physicians to create and maintain an effective integrated healthcare delivery system; and 2) engaging employees and physicians using the Servant Leadership Philosophy and the COE model, which provide a balanced approach to patient focused care.
The integrated delivery system model has enabled growth and diversification of business lines, supporting the ability to effectively coordinate quality healthcare delivery across the continuum of care and supporting the mission, “to provide exceptional healthcare services resulting in healing in the broadest sense.” Partnering with physicians supports a collaborative focus on quality healthcare services and information sharing across the four core services. The integrated delivery model supports coordinated transitions between departments, providers, and care settings to ensure ….Examples of Core Competencies
Skilled and Satisfied
Mission and Vision statement and Core values.
The focus is on Clinical, Business, Skilled and
and Satisfied Staff Staff Excellence, and Customer
Examples of Key Health Care Process from HHE Step 3- Key services and their major processes are determined through market need and evaluated against regulatory agencies that govern each process. The center is licensed as a skilled nursing facility to meet the needs of long-term care residents and short stay patients from our referral basis. We design our services around our stakeholders requirements keeping in mind our strategic objectives..If we adhere to our keyprocesses we provide delivers our core competencies and our strategic objectives: clinical excellence, excellence in customer care, staff excellence and business excellence By measuring our results and using our CQI process we continually improve our health care outcomes.
How do you design your work systems? services and their major processes are determined through market need and evaluated against regulatory agencies that govern each process. The center is licensed as a skilled nursing facility to meet the needs of long-term care residents and short stay patients from our referral basis. We design our services around our stakeholders requirements keeping in mind our strategic objectives..
Describe HOW your organization determines its CORE COMPETENCIES and designs its WORK SYSTEMS and KEYPROCESSES to deliver VALUE to PATIENTS and other CUSTOMERS, prepare for potential emergencies, and achieve organizational success and SUSTAINABILITY.
Within your response, include answers to the following questions:
6.1a. CORE COMPETENCIES
a(1) HOW does your organization determine its CORE COMPETENCIES?
What are your organization’s CORE COMPETENCIES and how do they relate to your MISSION, competitive or collaborative environment, and ACTION PLANS?
a(2) HOW do you design and INNOVATE your overall WORK SYSTEMS?
HOW do you decide which PROCESSES within your overall WORK SYSTEMS will be internal to your organization (your KEY work PROCESSES) and which will use external resources?
6.1b. Work PROCESS Design
b(1) What are your organization’s KEY work PROCESSES?
HOW do these KEY work PROCESSES relate to your CORE COMPETENCIES?
HOW do these PROCESSES contribute to delivering VALUE to PATIENTS and other CUSTOMERS, organizational success, and SUSTAINABILITY?
b(2) HOW do you determine KEY work PROCESS requirements, incorporating input from PATIENTS, other CUSTOMERS, suppliers, PARTNERS, and COLLABORATORS, as appropriate?
What are the KEY requirements for these PROCESSES?
b(3) HOW do you design and INNOVATE your work PROCESSES to meet all the KEY requirements?
HOW do you incorporate new technology, organizational knowledge, and the potential need for agility into the design of these PROCESSES?
HOW do you incorporate health care outcomes, CYCLE TIME, PRODUCTIVITY, cost control, and other efficiency and EFFECTIVENESS factors into the design of these PROCESSES?Baldridge Criteria:How do you design your work systems?
Ira M. Schoenberger, FACHCA
Heritage Hall West/Genesis Health Care
61 Cooper Street
Agawam, Massachusetts 01001