A Consumer Organisation Perspective: Important issues for patient decision aids .

1. A Consumer Organisation Perspective: Important issues for patient decision aids. Donna Stephenson Policy Director

2. CHF – National Peak Body Representing the interests of the Australian health care consumers. CHF works to achieve safe, quality, timely health care for all Australians, supported by accessible health information and systems.

6. Consumers and Informed Consent Project • Funded by BUPA Health Foundation • Completed August 2013 • Steering Group included: • Karen Karey (CHF Board) • Donella Piper (UNE) • Luke Slawomirski (ACSQHC) • Mary Potter (Consumer Expert) • Teresa Horwath (BUPA Health Foundation) • Rick Iedema (UTS)

7. Finding Relevant to Patient Decision Aids • Policy and Regulatory Settings – Consumer groups to lead the development of a national standard for informed consent (based on an agreed definition)

8. Findings on Informed Consent Resources • Information on key questions to ask a health provider • Information on the rights and responsibilities of consumers • An audit and assessment of existing resources and create an online repository • A generic healthcare decision aid should be developed for the Australian context • An online platform with a list of consumer advocates and advocacy organisations • Highlight role of patient advocates to support consumers in making healthcare decisions • Mechanism to provide feedback to clinicians • Training to complaints commission staff on coding to reduce under-identification • Include questions in patient experience surveys

9. Findings on Informed Financial Consent (IFC) • Set of key questions • Medicare Locals (PHNs) should be funded to develop IFC resources and strategies • Promote role of patient advocates • Targeted IFC resources and strategies for consumers and carers with specific language, communication, social and cultural needs • Consumer groups to work with government to develop resources on subsidy and safety net schemes • Information on complaints process • Production of interactive resources or smart phone app

10. Findings on Education, Training and Workforce • Informed consent training should be included in clinical education • Tool for clinicians to guide a discussion re a patient’s refusal of treatment • Role of practice nurses and other support staff in the informed consent process

11. Informed Decision Making • Includes informed consent, informed financial consent to allow personal choice • Informed about the risks and benefits of a treatment • Informed about the risks and benefits of other options, or not being treated at all • Know the costs of treatment (Medicare, insurance, out of pocket etc) • Have the chance to ask questions and have them answered • Have the time to discuss the plan with family or carers • Use the information to make a decision in your own best interest • Share the decision with your doctor or treatment team

12. Key Questions • What are my treatment options, including watchful waiting (monitoring your health without getting treatment)? • What are the expected outcomes, including possible complications? • What is the likelihood (incidence) that each outcome will occur?