Intrusive Academic Advising: An Effective Strategy To Increase Student Success

1. Intrusive Academic Advising:An Effective Strategy To Increase Student Success Tom Brown www.tbrownassociates.comtom@tbrownassociates.com

2. Intrusive Academic Advising1. What is it?2. Why consider using it?3. What does it involve?4. Is it effective?5. Can it work for your students, your work, and your campus?

3. The context for today’s workshop:A continued focus on student learning, engagement and success.

4. Shift in emphasis…. • 1970s and 80s Access • 1980s and 90s Retention • Today Student Success

5. A continuing shift…. Teaching Learning Student Success Vincent Tinto, Syracuse University, 2007

6. Increasing student persistence is a continuing concern in higher education…

7. U.S. Graduation* Rates HighestLowestCurrent Two-year public 38.8 (’89) 22.5 (’13)22.5 Four–year public BA/BS 52.8 (’86) 36.0 (’00) 36.0 Four-year private BA/BS 58.5 (’13) 53.3 (’01) 58.5 Four-year public MA/MS 46.7 (’86) 37.0 (’00) 37.7 Four-year private MA/MS 58.4 (’88) 53.5 (’01) 55.2 Four-year public PhD 50.6 (’89, ’90) 45.0 (’01) 48.9 Four-year private PhD 68.8 (’86) 62.9 (’12) 63.5 Completion in 3 years for Associates; 5 years for BA/BS *Source: ACT Institutional Data File, 1983-1012 http://www.act.org/research/policymakers/pdf/12retain_trends.pdf

8. Retention MattersCollege student retention has been the most intensely studied issue in academic over the past several decades.Ward, Siegel, & Davenport, 2012

9. RULE OF THE UNIVERSEThe center of community college work is student learning, persistence and success. Kay McClenney, 2011

10. Retention practices with greatest impact 1. First-year programs 2. Academic advising, including interventions for specific student populations 3. Learning supportHabley & McClanahan, WWISR 2004, 2010

11. Next to the quality of instruction, academic advising is consistently the next most important area of the college experience to students.Five Year Trend Study- National Student Satisfaction Report Noel Levitz 2006

12. What matters to students?National Student Satisfaction and Priorities Report 2012>745,000 students >1095 two- and four-year institutions

13. National Student Satisfaction Report 2012Four-year Private Institutions Instructional effectiveness (6.36) Academic advising (6.33) Student centeredness (6.21) Recruitment and financial aid (6.21) Registration effectiveness (6.20) Safety and security (6.19) Concern for the individual (6.18) Campus climate (6.18) Campus support services (6.06)

14. National Student Satisfaction Report 2012Four-year Public Institutions Academic advising (6.38) Instructional effectiveness (6.37) Safety and security (6.32) Registration effectiveness (6.25) Recruitment and financial aid (6.21) Concern for the individual (6.17) Campus climate (6.16) Student centeredness (6.14) Campus support services (6.10)

15. Community & Technical CollegesStudent Priorities 2012 Instructional effectiveness 6.22 Registration effectiveness 6.20 Academic Advising/Counseling 6.18 Concern for the individual 6.12 Academic services 6.09 Admissions and financial aid 6.09 Safety and security 6.05 Student centeredness 6.02 Campus climate 6.01 Service excellence 6.00 Campus Support Services 5.51

16. National Adult Student Priorities ReportNoel-Levitz, 2012 Instructional Effectiveness Academic Advising/Counseling Campus Climate Registration Effectiveness Service Excellence

17. TRIAD FOR STUDENT SUCCESS Comprehensive Support Programs High Quality Teaching Developmental Academic Advising

18. A key question:Does academic advising matter to student success?

19. Research has shown that advising improves student retention rates through the establishment of relationships with faculty or staff members who help students to clarify their academic and career goals. Noel Levitz 2006

20. There is a relationship between advising and retention. Agree/strongly agree 86%Disagree 4% Brown Faculty Survey, 2001-2012

21. Academic advising is the onlystructured activity on campus in whichall studentshave the opportunity for on-going one-to-one interactionwith aconcerned representativeof the institution.Wes Habley, ACT

22. Redefining academic advising:From an event to a process that is integrally linked to student engagement and learning. Much more than a service that supports registration….

23. How does XYZ Collegedefine advising? The advising staff offers support to all XYZ College students in the selection of the liberal education courses required for their degrees. XYZ College Undergraduate Bulletin (pg 96)

24. How does Local CCdefine advising? Students meet with academic advisors to choose a major, select courses, review degree requirements….Local CC Academic Bulletin (Pg. 21)

25. Academic Advising is… a systematic process based on a close advisor studentrelationshipintended to aid students in achieving their personal, educational, and career goals….focuses on helping students to acquire skillsand attitudes that promote their intellectual and personal development.assists students to make full use of campus and community resources in the process.Developmental Academic Advising Winston, Miller, Ender, Grites & Associates. 1984

26. HIERARCHY OF ADVISING Life goals, values, abilities, interests, limitations. Career/vocational opportunities Academic Programs/Field of Study Course selection Class schedulingTerry O'Banion, 1972, 1994

27. Academic Advising assists students to make full use of campus and community resources…

28. Academic Advising Counseling Registration Financial Aid Orientation Career Center TRIO/SSS MulticulturalAffairs Faculty Assessment Learning Center

29. Retention Counseling Registration Financial Aid Orientation Career Center Academic Advising TRIO/SSS MulticulturalAffairs Faculty Assessment Learning Center The Hub of the Campus Wheel W. Habley

30. Attributes of an environment that supports student success:Intentional Structured ProactiveTinto, 2007

31. What happens to students after they enroll frequently has a more powerful impact on whether they stay and achieve their goals or leave.Tinto 1987, 1993

32. Why do students leave college? Isolation Inability to connect with significant members of the campus community….

33. The more interaction students have with faculty and staff, the more likely they are to learn effectively and persist toward achievement of their educational goals. CCSSE

34. Transforming Students Through Validation Success appears to be contingent on whether faculty and staff can validate students in an academic or interpersonal way. Rendon, 1994, 2002

35. Some Institutions seem to be more effective than others in helping students from a wide range of abilities and backgrounds succeed…How College Affects Students Pascarella & Terenzini, 2005

36. Redefining Excellence The New American University measures its academic quality by the education its graduates received rather than by the academic credentials of the incoming freshman class….Michael Crow, President, Arizona State University

37. Excellence Redefined:Talent Development The belief that students can learn anything the institution teaches, provided the right conditions are established—including challenge and support….Increasing Persistence Habley, Bloom, & Robbins, 2012

38. Intrusive Academic Advising What is intrusive academic advising??

39. Aggressive Academic Advising?

40. Invasive Academic Advising?

41. Origins of Intrusive Advising “Reduction of Attrition Through Intrusive Advising” Robert Glennen & Dan Baxley NASPA Journal, v22 n3 p10-14 Win 1985

42. The intrusive model of advising is action-oriented in involving and motivating students to seek help when needed. Utilizing the good qualities of prescriptive advising (expertise, awareness of student needs, structured programs) and of developmental advising (relationship to a student's total needs), intrusive advising is a direct response to an identified academic crisis with a specific program of action….Earl, 1987

43. Intrusive Advising?

44. Intrusive Advising?

45. Active Outreach Advising??

46. Active Outreach Advising Does not mean “hand holding” or parenting. Rather, it does mean active concern and a willingness to assist students to explore programs and services to improve their skills and motivate them to persist toward their goals.

47. Active Outreach Advising Taking a personal interest in students and approaching them with an open caring attitude. A personal relationship with a concerned member of the campus community can reduce the psychological distance that hinders academic integration.

48. Proactive (Intrusive) Advising Involves • deliberate interventions to enhance student motivation, • using strategies to show interest and involvement with students, • intensive advising designed to increase the probability of student success, • working to educate students on all options, • approaching students before situations develop. Jennifer Varney, 2012

49. The intrusive model is proactiveand seeks to address problems as they emerge, rather than being reactive. Essentially, advisors reach out to helpstudentsinstead of waitingfor students to seek help. University of Minnesota General College

50. The theoretical framework of intrusive advising is based on three postulates: • Advisors can be trained to identify students who need and can benefit from this kind of intervention. • Students DO respond to direct contact in which a problem in their academic life is identified and a resource or assistance is offered.