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Organization Development. Martin J. Leahy, Ph.D. Mark H. Magerman, Ph.D., L.C.S.W. Falcarragh Institute, Ltd. 6230 Lower Mountain Road New Hope, PA 18938 www.falcarragh.org 215 · 862 · 9254. What is Organization Development?. What is it that you and your group want to accomplish?.

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Organization Development

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Organization Development

Martin J. Leahy, Ph.D.

Mark H. Magerman, Ph.D., L.C.S.W.

Falcarragh Institute, Ltd.

6230 Lower Mountain Road

New Hope, PA 18938

www.falcarragh.org 215·862·9254


What is Organization Development?

  • What is it that you and your group want to accomplish?

Falcarragh Institute, Ltd.


What is Organization Development?

  • What is it that you and your group want to accomplish?

  • Talk about our work only makes sense if it starts with a connection to your problem, challenge, or opportunity – that practical matter that you are addressing

  • What is it that you and your group want to accomplish?

Falcarragh Institute, Ltd.


What we do (OD)…

  • Help people get something done (Practical)

  • Support persons and groups to expand competence to act and realize potential (Developmental)

  • Create conditions that nurture community (Relational)

  • Foster human flourishing in service of something larger than “me” (Spiritual)

Falcarragh Institute, Ltd.


Client and Consultant Dilemma

  • You cannot understand what you need to learn

    • I see something you need to learn. I can’t tell you that in a way that you could understand it; if I could you would not need me or my help

  • You can only learn it by educating yourself

    • I cannot teach this to you

  • You can only educate yourself in action – by beginning to do what you don’t understand

    • I can create experiences and support you as guide

  • You must be willing to have the experiences I suggest without knowing what it will be like

  • You must expect that the results will be greater than the cost of commitment

Falcarragh Institute, Ltd.

Adapted from Schön, D. (1987). Educating the reflective practitioner. San Francisco, Jossey-Bass


How We Do Our Work

  • Start with what you want to get done

  • Support your group to reflect-in-action, i.e., while working on what you want to get done, to learn or discover what is missing

  • 5 Fundamental Questions

    • Tools associated with each question

  • Create the conditions and experiences for your group to answer those questions

Falcarragh Institute, Ltd.


Outcomes

Activities

Falcarragh Institute, Ltd.


Falcarragh Institute, Ltd.


5 Questions for Reflection in Action

Falcarragh Institute, Ltd.


“What”

Specific outcome or result that is described in a way so that all agree: “Yes, we will all know it if you see it.”

  • The kinds of outcomes or results could be anything from the overall results for a year (big What) to an outcome on a small, short-term project (little What)

Falcarragh Institute, Ltd.


“How”

Goals

  • Three things we will accomplish this year, their combined results will produce the overall desired results for the year

    Distribution of resources

  • Money, time, people, equipment, physical space, etc.

  • Business plan, strategy,

    Specific plan of action

  • What, by whom, by when

    Work flow/structure

  • Roles, responsibilities

Falcarragh Institute, Ltd.


“When”

By (a specific point in time), we will see (this evidence)

  • The specific point in time could be a milestone showing progress toward – or -- the ultimate end date itself

Falcarragh Institute, Ltd.


“Who”

Work, learn, communicate, and relate to one another

Falcarragh Institute, Ltd.


Four Processes: Who We Want To Be

See Leahy, M. (2001). The heart of dialogue. Unpublished doctoral dissertation. Santa Barbara: Fielding Graduate University.

Falcarragh Institute, Ltd.


“Why”

Overriding purpose

  • Reason for being

    Values

  • Like an organization’s guidance system, keep you on course

Falcarragh Institute, Ltd.


Reflect in Action if you are…

  • Doing something that you have never done before (no experience/theory to fall back on)

  • Stuck

  • Trying to reconcile different takes on the problem

  • Dealing with competing solutions

  • Handling a “wicked organizational problem,” that is, one that keeps recurring and seems to defy resolution

Falcarragh Institute, Ltd.


We will we know if we succeed when…

  • When you say so

Falcarragh Institute, Ltd.


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