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Maximizing IT Project Success: Best Practices and Common Pitfalls

Learn about effective IT project management strategies, including comparing software development paradigms, project contract management, end-user involvement, training and dissemination facilities, security considerations, and common pitfalls to avoid.

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Maximizing IT Project Success: Best Practices and Common Pitfalls

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  1. Agenda • IT Projects Overview • Comparing Software Development Paradigms • Project Contract Management • End-user Involvement • Training and Dissemination Facilities • Security Issues • Common Pitfalls • Who are we: Software Technologies Research Institute (YTE)

  2. IT Projects … • Standish Group’s famous Chaos report garnered attention starting in the mid 90s, in particular based on very high reported project failure rates ( ~ 90% are not successful). More recent data from their 2013 report shows improvement, but still only 39% of projects are successful, with 61% either ‘failed’ or ‘challenged’. Source:The Standish Group Reports

  3. IT Projects …

  4. Project Impaired Factors Source: The Standish Group Report

  5. Project Success Factors Source: The Standish Group Report

  6. Comparing Software Development Paradigms Source: Dr. Dobb’s Journal 2013 IT Project Success Survey posted at www.ambysoft.com/surveys/

  7. Agile vs Waterfall

  8. Project Contract Management • Fixed-Price Contracts • A specific price is agreed for the good or service being sold. In project terms, the buyer and seller will agree on a well-defined deliverable for a specific price. In this type of contract the bigger risk is borne by the seller. • Cost ReimbursableContracts • The costs which are allowable will be defined in the contract. In this type of contract more risk is carried by the buyer as the final cost us uncertain • Time and MaterialsContracts • This type of contract is a cross between fixed-price and cost-reimbursable contracts. They can resemble cost-reimbursable contracts as the full cost of completing the deliverable is not know at the outset.

  9. End-User Involvement • Involving users into software development life cycle • User-centered analysis • Workshops / focus-group meetings • Request management system • Call centers • Field visits

  10. Training and Dissemination Facilities • End-user training and dissemination • User satisfaction and acceptance • Effective usage of software • Positive attitudes toward software • Training Methods • Face-to-face in-class training • Trainer training • Distance education programs • Seminars • Instructional Materials

  11. Training Methods

  12. Security Considerations • Authorization management • Privacy policies • Software Security Management • Security Standards

  13. Common Pitfalls • Not involving all stakeholders adequately • Not taking account the unforeseen: Requirement changes • Waterfall methodologies • Giving particular importance on hardware much more than software • Working with unqualified teams • Emphasis on cost or scope rather than quality • Ignoring the importance of non-functional requirements • Availability • Reliability • Security • Usability • Supportability • Incompetence in system and software architecture

  14. Vision and Missions Our Vision • To serve public institutions and organizations with e-Transformation services • To meet public institutions and organizations’ R&D content software requirements • To share accumulation of knowledge and to contribute to development of software ecosystem in Turkey Our Missions • To offer consultancy services for public software projects • Current situation analysis, transformation road map and target model • To develop guidelines for the entire public • Public institutions mobile and social media consumption guidelines • Public BİT projects preparation guidelines To take part in open source code projects within TÜBİTAK 1007 Program (KAMAG) Development in new technology areas (e.g. Cloud computing, Big Data etc.); To create R&D and innovation units

  15. Human Resources By Educational Status By Department Other (Two year degree / High school) Bachelor’s degree (Graduate) Other (Computer and Instructional Technologies, Economy, Statistics, Sociology, Econometry etc.) 1999 2015 Master degree (Graduate / Undergraduate) Engineering and Fundamental Sciences • ODTÜ - KAMİS • Ankara University - HİDS • Gazi University - HİDS • 19 Mayıs University - HİDS • Atatürk University - HİDS • Hacettepe University • Yıldırım Beyazıt University • Atılım University • Çankırı University • Bartın University Doctorate (Graduate / Undergraduate) 3 169 Personnel

  16. Services e-Transformation Solution Development Software Engineering Process Improvement e-Transformation Consultancy (Current Situation Analysis, Road Map) Application Technical Consultancy Sectoral Inspection and Assessment Management Systems System and Network Infrastructure Technical Consultancy Social Aid and Services Management Systems Spatial Information Technologies Technical Consultancy Investment, Incentive and Aid Management Systems Social and Statistical R&D

  17. Competencies Software and System Architectures Technology Areas Software Engineering • Software Project Management • Software Engineering Process Management • Agile Development Methods • Requirements Engineering • Software Quality Assurance • Test Management • Configuration Management • User Experience and Availability • End User Training and Support • Data Mining • Business Intelligence and Data Warehouse • Qualitative and Quantitative Analysis • Cloud Computing • Big Data • Mobile Computing • Multilayer Corporate Application Architectures • Scalable, High Available Web Architectures • Open Source Software and Architectural Structures • Application, Service and Data Integration • Service Oriented Architecture (SOA) Development Areas

  18. Projects Integrated Social Aid Services (INTEGRATED) Project Client Organization: T.R. Ministry of Family and Social Policies General Directorate of Social Benefits Start and End: May 2010 - November 2015 Purpose Gains • Collecting all social aid information provided by the state at a single center • Developing an information system to provide a more equitable resource allocation • Realization of social aid decisions with the integration method of social aid information • Integration with 16 organizations, accelerating application, review and decision processes • Realization of the General Health Insurance with Income Tests conducted over the system • Ensuring traceability and auditability in social aid services

  19. Projects Product Tracking System (ÜTS) Project Client Organization: Turkish Drug and Medical Device Institution (TİTCK) Start - End: January 2014 - June 2017 Purpose Target Gains • End to end tracking of all (domestic and import) medical devices and cosmetic products • Creating infrastructure for healthy and efficient execution of inspection services and clinic engineering processes • Creating a national and original Product Tracking and Monitoring Model • Preventing counterfeit and smuggled product trading in medical device and cosmetics sector • Easy access to single product in withdrawal of faulty products from the market • Correct calibration, maintenance and repair of medical devices • Proving wide scale access to updated statistical data

  20. Projects Development Agencies Management System (KAYS) Project Client Organization: T.R. Ministry of Development General Directorate of Regional Development and Structural Adjustment Start - End: August 2012 - November 2016 Purpose Gains • Ensuring transparency, accountability, adjustment and coordination in financial management of Development Agencies • Developing an integrated central information system to enhance efficiency and effectiveness of main service processes • Making more transparent, efficient and accountable assessments with the common Independent Assessor pool across Turkey. • Managing agency aids in an efficient, transparent and accountable manner, providing guiding information to decision makers with immediate tracking and reporting

  21. Projects Basin Monitoring Assessment Information System (HİDS) Project Client Organization: General Directorate of Combating Desertification and Erosion (ÇEM) Start - End: November 2013 - January 2016 Purpose Gains • Expanding the Basin Monitoring and Assessment Sustem to allow identification and tracking sensitive areas • Creating a desertification model and risk map to identify areas prone to desertification in our country • Providing infrastructure to create integrated policies in management of natural resources. • Providing infrastructure to take timely measures or to intervene in sensitive areas • Developing an examplary basin tracking system for international platforms and gaining experience in creating a country specific model for natural resources

  22. Projects EPDK Information System Development (EBİS) Project(in warranty period) Client Organization: Energy Market Regulatory Authority (EPDK) Start-End: December 2009 - April 2012 (UEKAE - BTE) April 2012 - October 2014 (YTE Development)October 2014 - October 2016 (YTE Warranty) Purpose Gains • Execution in electronic environment of automation of energy market work processes and document flow • Providing infrastructure for reporting and data mining • Developing hardware and network infrastructure • Central management of energy market data • Receipt of energy market notifications and applications in integration with e-State • Creating a data infrastructure for potential smuggling detection project

  23. Projects Public BİT Projects Bid Preparation Process Improvement (KABİT) Project Client Organization: T.R. Ministry of Customs and Trade Start-End: January 2015 - December 2016 Purpose Targeted Gains • Identification of Project Assessment Methodology for assessment of BİT projects to be offered by public institutions and organizations to the Ministry of Development. • Identification of public BİT Project categories • Updating Public BİT Projects Preparation Pool and related forms based on identified project categories to provide more structural, concrete and guiding information • Identification of BİT Project offers in a more realistic and clear manner by bidders • Contributing to more accurate assessment of project offers and more efficient use of public resources as a result • Making bid forms and Public BİT projects Preparation Manual more accessible with the information exchange portal to be developed.

  24. Projects e-Government Strategy and Action Plan Client Organization: TR Ministry of Transportation, Maritime Affairs and Communications Start - End: June 2014 - March2020 Purpose Target Gains • 2015-2019 development of the assessment model for e-Government Strategy and Action Plan • Development of Action Plan Tracking System • Guidance throughout the Action Plan implementation period • Enhance public agencies for efficient, effective, reliable, transparent service delivery • Savings of time, budget, paper and energy by the implementation of successful e-Government projects • Increasing the level of awareness for sustainable e-Government applications

  25. Çukurambar Mah. 1478. Cadde No:2206100Çankaya/ANKARA +90 (312) 289 9 222 yte.bilgem@tubitak.gov.tr http://yte.bilgem.tubitak.gov.tr/

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