Business Office Orientation

1. Business Office Orientation

2. Office Hours and Payment Methods • Hours • Monday to Thursday: 8 a.m. to 6 p.m. • Friday: 8 a.m. to 5 p.m. • Payments made in the Business Office • Accept Cash and Checks Only • Payments made Online • Debit/Credit Cards • No VISA Cards • E-Checks • Payment Deadlines • Advanced Registration: July 19th • Regular Registration: August 15th

3. HigherOne • DSC OneCard • Gives access to the Library, Gym, School Functions, etc. • Comes in a Green Envelope from New Haven Connecticutt • DO NOT THROW AWAY • $20 Replacement Fee • Refunds will be Disbursed to your DSC OneCard

4. HigherOne Cont. • https://daltonstateonecard.higheroneaccount.com/ • Click “View a Demo” on the Left Side of the Page in the Green Box • Make sure to have your picture made in the Business Office during your Tour of the Campus

5. Welcome to Dalton State ! ! ! • ANY QUESTIONS ?

6. Welcome To Dalton State Bookstore • We are your one stop shop for all of your Dalton State textbooks, clothing & supplies. Buy/Sell new/used textbooks. • Our mission is to serve the students, faculty and staff of Dalton State with pride. Our primary goal is to ensure students are able to obtain the course materials they need at reasonable prices. • We also provide many other items to support your academic career and school spirit.

7. How Do I Get Textbook Information? • Website (www.dsbookstore.com) • Listed by Class/Department/Section • Interactive Course Schedule • From A-Z Index choose Bookstore • In Store • Our Friendly & Knowledgeable staff will be happy to assist you with looking up textbook information. Please make sure you have your class schedule with you so we may better assist you. • Course Syllabus

8. Buyback Information • It is a priority of Dalton State Bookstore to shelve as many used books as possible to assist with maintaining the lowest prices possible. The Bookstore hosts a end of semester book buyback in an effort to obtain used books for the following semester. • Also, we buyback textbooks daily based on the need of our national wholesaler.

9. Buyback FAQ’s • When is the best time to sell my books? • Finals week of each semester. • What determines if my book will be bought back? • There are many factors that determine whether the Bookstore can purchase a textbook. They are as follows: • If an instructor has chosen the book for the upcoming semester. • If the Bookstore has a need for additional inventory to fill an instructor request.  If the Bookstore does not have a need for a particular book, the used book vendor, who facilitates our buyback, may purchase the book for use at another campus. • The condition of the book such as excessive highlighting, torn/missing pages, permanent writing, missing pieces (CD’s, access codes, etc.) can affect the value. • An instructor or department may specify buyback criteria on any given book.

10. Buyback FAQ’s Cont’d • What dollar amount will be paid? • Multiple factors determine the price paid for a book: • If the Bookstore is buying a book and it is a current edition, up to 50% of the NEW selling price will be paid. • If the Bookstore has no need, the purchase price will be based on current market value which ranges from 1% - 33% of national retail price. Old editions typically have zero value. • The value of your book may increase if you provide all required components at book buyback - including CD's, Supplements and other Accessories. • The amount you may receive cannot be determined until you are at the buyback window. • Does the bookstore guarantee all books will be bought back? • No. The bookstore's goal is to buy back as many books as possible from students. Unfortunately, some books may have zero value, quantities needed may be limited, or no additional inventory may be needed.

11. Financial Aid FAQ’s • Bookstore Financial Aid: • Available the week before classes start and the week of classes. • You must have a DSC ID to use your account in the bookstore. • After the cut off date we will no longer accept charges against Financial Aid . . . No Exceptions. • Can I return books if I bought them with my Bookstore Financial Aid account? • Yes, as long as you have the receipt for the item you are returning, proper identification and the return is within the return dates. The return policy can be found on the back of your receipt. • What happens to the money in my Financial Aid account if I don't spend it all? • After the Financial Aid accounts are closed, approximately 2 weeks after classes start, the Financial Aid department begins sending out refunds to all students with a credit balance on their account.

12. Financial Aid FAQ’s Cont’d • Third Party, WIA, VOC-REHAB & etc: • Available the week before classes start and cuts off at the end of the month. • You must have a DSC ID to use your account in the bookstore. • Also, we must have a authorization on file giving us authorization to let you charge your textbooks/supplies. • After the cut off date we will no longer accept charges against Financial Aid . . . No Exceptions. • Can I return books if I bought them with my Third Party, WIA, VOC-REHAB & etc account? • Yes, as long as you have the receipt for the item you are returning, proper identification and the return is within the return dates. The return policy can be found on the back of your receipt. • What happens to the money in my Financial Aid account if I don't spend it all? • After the Financial Aid accounts are closed, approximately 2 weeks after classes start, the Financial Aid department begins sending out refunds to all students with a credit balance on their account.

13. Textbook FAQ’s • When is the best time to buy my textbooks? • Purchasing early is always a good way to avoid the long lines that occur during the first week of classes. • What if my class is not listed on the booklist? • If a class is not listed on the Booklist it may mean that a decision is still pending. It is a good idea to check back before classes start to obtain any updated or changed information. • How can I avoid standing in long lines? • RESERVATIONS - You can come into the bookstore or reserve books from your computer at home.  Reservations must be picked up no later than the Friday before classes start. • ONLINE ORDERING - You can order your books online with a major credit card and have them shipped out of the store directly to your home or office. Also, you have the option of choosing “Pick Up At Store”.  It will take us 1-2business days to process your order, for local in-town shipments it generally takes UPS 2-4 business days to deliver your package, if the order is being shipped out of town it will take longer depending on the distance.

14. Rental FAQ’s • Renting from the Dalton State Bookstore is easy! Look on-line or in the store for, RENT ME Stickers to identify rental titles. • Visit the store or online to complete your rental: • Determine if a rental book is in stock • DSC ID, or government-issued picture ID Required • Rental must be secured with a Major Credit Card (excluding the DSC Higher One Card) • Review, complete, and sign rental agreement form • Avoid Late Fees - Return your rental at the end of the semester, during finals week.

15. Return Policy FAQ’s • Original receipt and valid photo ID are required for all refunds and exchanges. • Textbooks purchased for a new semester must be returned within the first 14 business days of the start of the same semester. • Textbooks purchased after the 14th business day of the current semester, and all other store items, must be returned by closing on the day of purchase. • Items must be in new/original condition; unused, unopened, unworn with tags and packaging intact, free of marks, eraser marks, page, and/or cover bends. • Computer hardware and sale items may not be returned or exchanged. • Defective items should be returned immediately for replacement.

16. Online Ordering • Choose term currently enrolled in and then click Go

17. Online Ordering • Choose Department, Course, Section and current textbook information and pricing are listed below • You are then able to see availability of NEW/USED or if it’s a RENTAL title. • When finished making choices, you can click add to cart.

18. Online Ordering • Once you finish adding titles to your cart, you can click Continue to Checkout

19. Online Ordering • Textbook options: choose whether you prefer new if used is not available and then click “Continue to Shipping Info”

20. Online Ordering • Shipping Info: Enter address where you would like the books shipped and your preferred shipping method. • Once finished click “Continue to Payment Info”

21. Online Ordering • Payment Info: Enter payment info and billing address if different from shipping and then click “Review Order” and then click “Submit Order”

22. What all can I buy from the DS Bookstore • New & Used Textbooks • Quick Study Guides • School Supplies • Backpacks • Gifts/Novelties • Clothing • Snacks/Drinks • Coffee Bar

23. Store Information • We are located in the Upper Level of the Pope Student Center. • Friendly/Knowledgeable Staff at your assistance • We accept Checks, Cash & All Major Credit Cards • Store Hours: • Mon – Thurs 7:30am – 6:00pm • Fri 7:30am – 1:30pm • Sat & Sun CLOSED • Book Rush & Buyback • We are open extended hours during these time to accommodate students needs • Phone & Email: • (706) 272-4548 or (706) 272-4442 • bookstore@daltonstate.edu • Social Media: • Facebook @ Dalton State Bookstore

24. We Look Forward to Seeing You • ANY QUESTIONS ?