1 / 14

Crisis Management Team Formation– selling the idea

Crisis Management Team Formation– selling the idea. In this presentation:. initial questions to ask team composition, duties & training examples. Team discussion questions.

spike
Download Presentation

Crisis Management Team Formation– selling the idea

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Crisis Management Team Formation– selling the idea In this presentation: • initial questions to ask • team composition, duties & training • examples

  2. Team discussion questions • What are the likely objections & barriers to implementing a Crisis Management Team (CMT)? • If you were going to prepare an argument promoting a CMT, what are the key points and sequence in your argument? • Who in an organization (general positions) should be selected as a CMT member? • What are the technical skills and personal qualities that members should have? • What training in CM and team process should be required? • What are the effects of stress on decision making and what countermeasures should be taken?

  3. Presenting the CM Concept • What are the risks in your industry & examples of crises? • What are the adverse outcomes of not preparing, and advantages to preparing? • How would CM be compatible with the mission & vision of the organization? • What would it take to implement a CM team? • What are the downsides to implementing a team and how can such objections be overcome? • What special areas of representation, knowledge, and skill are necessary for selection? • What kinds of skill training are necessary in CM and teamwork? • What resources and allocation are required for a CM system? • What would a comprehensive system of CM look like and how would it change the organization?

  4. Team Composition: Membership should be based on representation, knowledge, and skill. • Key roles: • Executive/CEO– responsibility & authority • Team leader (may be CEO)– keep team updated and focused • Spokesperson– public relations, central source of information, communications, rumor control • Legal representative– legal guidance & implications of actions • Researchers– gather facts & compile information for position statements • Typical team composition: • Facility management • Legal department • Risk management • Information technology • Human resources • Financial services • Real estate management • Corporate security • Public relations/ communications

  5. Define the duties of the team: • Coordinate all crisis related activities • Gathering and reviewing facts of the crisis • Determining crisis response activities • Allocate resources • Specifying internal and external communications • Training staff • Establishing working relationships with external stakeholders • Monitor progress and continuing situation assessment

  6. What are key areas of training for a CMT? • Team building • Acquaintance & awareness of styles • Openness & trust • cohesion, constructive team norms, groupthink countermeasures • Understanding of risks & crises, impact & consequences unique to the organization & industry • Understanding of key crisis concepts and practices • Overview of crisis planning and management process Ensure that all CMT members are trained before the crisis occurs

  7. The Crisis Management “War Room” ….. Or “Briefing Room” is a space that can be dedicated to CMT meetings during crisis, with resources available to support command decisions What arrangements and resources would you list for inclusion into the war room?

  8. Crisis Management Dashboard What real-time information would you want available to your CMT? Example: Nexus CORE Dashboard

  9. Recommendations for developing a crisis management plan and team • Be prepared for a broad range of crises by developing a crisis portfolio • Develop a list of businesses in which the institution is engaged • Develop a list of ticking time bombs and understand what external or internal events could set them off • Form a multi-departmental crisis management team • Systematically review and learn from crises, those that are avoided, and those faced by similar businesses • Frequently train the team by simulating not only physical disasters (e.g., floods, forest fires) but also reputational attacks • Make sure the business has a clear chain of command for decision making during a crisis • Increase support for crisis management as a leadership imperative Ian I. Mitroff, Michael A. Diamond, and C. Murat Alpaslan (2008).How Prepared Are America's Colleges and Universities for Major Crises? Assessing the State of Crisis Management. URL: http://www.scup.org/knowledge/crisis_planning/diamond.html

  10. Effects of stress on leadership ability

  11. Example of CMT

  12. Example of CMT linkages

  13. Sample Team Plans • Campus Critical Incident Plan (Team) • Community CRT Training Manual • Ball State Emergency Guidelines

  14. Your Team’s Task— Formulate the CMT • Select one of your team member’s organization; other team members act as consultants • How would you present your case/argument for the organization to have a CMT? Outline a convincing argument for creating and developing a CMT • Identify who should be included on your organization’s CMT and explain your reasoning • What specifically would be the responsibilities/tasks of the team? • What skills should they have for these responsibilities? • How would you be able to assess CMT readiness and capability?

More Related