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Data, Knowledge & Information Victoria aceti , MA. Lecture 3 Thurs. Jan, 19. agenda. Position Paper Group-led Discussion Group & Date choosing Case Study: Group Health Centre Lecture Clinical Communication Adverse Events Communication Issues Final Thoughts.

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Data knowledge information victoria aceti ma
Data, Knowledge & InformationVictoria aceti, MA

Lecture 3

Thurs. Jan, 19

Data, Knowledge & Information


Agenda
agenda

  • Position Paper

  • Group-led Discussion Group & Date choosing

  • Case Study: Group Health Centre

  • Lecture

    • Clinical Communication

    • Adverse Events

    • Communication Issues

  • Final Thoughts

Data, Knowledge & Information


Data knowledge information
Data, knowledge & Information

  • Data

  • Knowledge

  • Information

  • Communication

Data, Knowledge & Information


Clinical communication space
Clinical Communication Space

  • 50% of inter-professional communication occurs face-to-face

  • Lack of asynchronous communication

  • Physicians communicate the most among colleagues

  • O’Halloran & colleagues concluded that environmental factors influence communication between patients and healthcare providers

  • Inefficiencies in existing communication and information structures cause there to be more communication

“Understanding the interrelationship between communication and information tasks may help us re-evaluate the role of technologic support” (Coiera, 2000, p.285)

Data, Knowledge & Information


Communication related adverse events
Communication related Adverse Events

  • There are serious concerns with communication in the clinical environment.

Data, Knowledge & Information


Clinical communication space1
Clinical Communication Space

Inter-professional Communication

Provider-Patient Communication

Functional health literacy

Language barriers

Age of patients

TMI

  • Highly interruptive

  • Poor communication systems

  • Poor practices

  • Highly specialized environment

  • Legibility of physician orders

Data, Knowledge & Information


What does this mean moving forward

What does this mean moving forward?

Data, Knowledge & Information


Final thoughts
Final Thoughts

Take Home Messages

  • Clinical communication space is a highly interruptive environment prone to errors.

  • Recognize the importance of informal communication.

  • Understand communication tasks before we can fix them with technologies

    Blog Assignment

  • Due Monday, January 30th

  • Find a news article about the proposed changes to the 2014 Health Accord. Copy the link to the article in your post and discuss your thoughts on what the article is arguing.

Data, Knowledge & Information


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