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S-2 Training Update March 2005 Leadership Meeting

S-2 Training Update March 2005 Leadership Meeting. S-2 Project Teams. Store Network. Code Development. Construx Vince’s Team Region Reps. Darrel Spayth Brian’s Team. Training/Process/Communication. www.shurgard.com. Woods Creek Mark Roth & Andrew Marshall Region Reps.

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S-2 Training Update March 2005 Leadership Meeting

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  1. S-2 Training UpdateMarch 2005 Leadership Meeting

  2. S-2 Project Teams Store Network Code Development Construx Vince’s Team Region Reps Darrel Spayth Brian’s Team Training/Process/Communication www.shurgard.com Woods Creek Mark Roth & Andrew Marshall Region Reps Sean Van Guilder Tom Donohue

  3. Shurgard Situation (for TELA) • Organized by Regions in the US • 550 stores in 6 regions coast to coast • Highly autonomous RVPs • High level of diversity between stores • Workforce factors • Lean staffing (1.8 FTE per store) • Entry level jobs with many low skilled workers (but not all) • Significant technology change • Replacing a 10 year old system • Online for the first time • Increased visibility between stores and regions • Risk Factors • Mission critical function • Sarbanes Oxley compliant / materiality issues on pilot

  4. S-2 Implementation Approach • Training and Communications Primary Team • Woods Creek Consulting - Nancy Truitt Pierce & Dutch Siedentopf • Shurgard - Andrew Marshall & Mark Roth • Phase 1 – Done by March 31 • Orientation & Assessment • Plan Communication Strategy • Develop Advisory Groups • Frame Training • Phase 2 – April - December • Develop full Project Plan and Budget • Develop Training • Implement Communications Strategies • Develop Orientation & CBT • Develop Support models for after training • Refine Training Program During Pilot • Phase 3 – Implement S-2 • January – December 2006 • Training & Store Conversion (January – April) • Sustainability Plan Operating (from April on)

  5. Project Structure • Project Structure • Executive Oversight Committee for high level review & guidance • Terry, Steve, Dev, Larry Hoffman • Steering Team for daily guidance • Terry, Vince, Mark Roth, Andrew, Brian • TAG Team (Training Advisory Group) for user input • Debbie Kuhn, Mark Beck, Mike Vinciguera, Renee Dewald, Carole Dungan, Jeremy Wood, Andrew Kraft, Jason Wilde, Jason Turner, Patrick Braden • 1-2 days per month, 5 months, 3 in-person and 2 telecom • Key Elements • Train-the-Trainer model • Black Belts for store management & management reporting • Broader organizational considerations, as needed • District meeting as key vehicle • Operational guidance is key to success!

  6. Next Steps • What to Expect Next • Our Assessment Report • Due mid-April • With recommendations for related organizational issues to make S-2 successful • Total project budget and detailed calendar • With ideas for getting ready in the regions • Regional Meeting Visits • In April and May • Terry, Vince, Andrew • High level overview of S-2 with Q&A • Followed by CD for DMs and MMs to use in district meetings • We want the RVPs to be ready to introduce the team / Terry

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