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customer expection towards service

it's all about what a customer's need from a purticuler product or service. Here i have given my own survay on cudbury company on the last slide. How they realized their ther customer expection and how they solved their problem.

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customer expection towards service

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  1. Customers Expectation Towards Service Presented By - Souvik Das (code-1705) Centre- Jadavpur

  2. contents : • Definition • Types Of Service • Types Of Customers Expectation • Factor That Influence Customer Expectation • Communicate With Customer • Give Value Of Customer • Own Survey

  3. Definition • Things That A Customer Wants , Needs , Or Expect From A Product Or Service .

  4. Types Of Service • Repairing. • Delivery. • Housekeeping.

  5. Types Of Customers Expectation • Friendliness • Empathy • Accuracy • Professionalism • Honesty

  6. Factor That Influence Customer Expectation • Attitude • Look • Knowledge • Motivation

  7. Communicate With Customer • Need • Interest • Concern

  8. Give value of customer • Relation Value • Time Value • Her / His Idea Or Thinking Is Also Valuable

  9. Own survey • Cadbury • 1988 (78% were kids) • 1991 (captors youth) • 2001 (captors almost) • After (captors fully) • Shubh aarambh • Family • Kya Swad He • Kuch mitha ho jai • kiss me Thank You

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