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Patient and family Centred care Setting the Stage – Support for Caregivers

Patient and family Centred care Setting the Stage – Support for Caregivers. How it all began. Patient experience vision 2010 Deep engagement Trust wide Buy in from all disciplines Majoring on the minor. Key drivers . Shadowing Patient and family involvement

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Patient and family Centred care Setting the Stage – Support for Caregivers

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  1. Patient and family Centred careSetting the Stage – Support for Caregivers

  2. How it all began • Patient experience vision 2010 • Deep engagement Trust wide • Buy in from all disciplines • Majoring on the minor

  3. Key drivers • Shadowing • Patient and family involvement • Small changes – majoring on the minor

  4. Shadowing- allows the opportunity for staff see the care experience ‘through the patients and carers or families eyes’

  5. Model of Care • Designed and opened new cardiac surgical ward – beds/chairs for families • Family room • All designed with and for patients and families • Deep engagement patients and their families • Picked colours/designs/pictures • Glide away beds family members trust wide

  6. Model of Care – Oak Ward

  7. Care Partner

  8. PFCC Champion Role - These are Key to ensure that PFCC has lots of energy and enthusiasm

  9. How do we measure?

  10. How do we measure?

  11. Any Questions? Discussion

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