Integration of management systems I (IMS I)

1. IMS I Integration of management systems I (IMS I) Dr. Joachim Borner Dr. Petra Winzer

2. Overview • Quality and Environment Standards - ISO 9000:2000 et seqq. - ISO 14000 et seqq. • Models of integration • Sequence of measures to build up Integration management systems 4. Results

3. Objectives • Principles of ISO 9000 et seqq., ISO 14000 et seqq. and EMAS • Development of Integration management systems • Sequence of measures for building an Integration management system

4. ISO 9001:2000 ISO 9001:2000 Quality management system requirements 5. MANAGEMENT RESPONSIBILITY 5.1 Management commitment 5.2 Costumer focus 5.3 Quality policy 5.4 Planning 5.4.1 Quality objectives 5.4.2 Quality management system planning 5.5 Responsibility, authority and communication 5.5.1 Responsibilty and authority 5.5.2 Management representative 5.5.3 Internal communication 5.6 Management review 5.6.1 General 5.6.2 Review input 5.6.3 Review output

5. ISO 9001:2000 ISO 9001 (2000) Quality management system requirements 6. RESOURCE MANAGEMENT 6.1 Provision of resources 6.2 Human resources 6.2.1 General 6.2.2 Competence, awareness and training 6.3 Infrastructure 6.4 Work environment

6. ISO 9001:2000 ISO 9001 (2000) Quality management system requirements 7. PRODUCT REALIZATION (1) 7.1 Planning of product realization 7.2 Costumer-related processes 7.2.1 Determination of requirements related to the produc 7.2.2 Review of requirements related to the product 7.3 Design and development 7.3.1 Design and development planning 7.3.2 Design and development inputs 7.3.3 Design and development outputs 7.3.4 Design and development review 7.3.5 Design and development verification 7.3.6 Design and development validation 7.3.7 Control of design and development changes

7. ISO 9001:2000 ISO 9001 (2000) Quality management system requirements 7. PRODUCT REALIZATION (2) 7.4 Purchasing 7.4.1 Purchasing process 7.4.2 Purchasing information 7.4.3 Verification of purchased product 7.5 Production and service provision 7.5.1 Control of provision and service provision 7.5.2 Validation of processes for production and service provision 7.5.3 Identification and traceability 7.5.4 Customer property 7.5.5 Preservation of product 7.6 Control of monitoring and measuring devices

8. ISO 9001:2000 ISO 9001 (2000) Quality management system requirements 8. MEASUREMENT, ANALYSIS AND IMPROVEMENT 8.1 General 8.2 Monitoring 8.2.1 Customer satisfaction 8.2.2 Internal audit 8.2.3 Monitoring and measurement of processes 8.2.4 Monitoring and measurment of product 8.3 Control of conconforming product 8.4 Analysis of data 8.5 Improvement 8.5.1 Continual improvement 8.5.2 Corrective action 8.5.3 Preventive action

9. Quality management systemContinual Improvement C O S T U M E R C O S T U M E R Management responsiblity Measurement,analysis,responsibility Resourcemanagement SATISFACTION REQUIREMENTS Output Product (and / or services) realisation Input Product/service Quality management system Process model Quality management system – process model ( CD2 / ISO 9001:2000)

10. Continual Improvement Environmental Management Management review review policy Planning Planning Checking and Checking and corrective action corrective action Implementation Implementation and and operation operation ISO 14001 Environmental management system model ( EN ISO 14001)

11. Quality assurance Quality policy Quality management system Precautions against product liability Internal quality audits Training in quality assurance Quality oriented customer service Certification according to ISO 9000 et seqq. Environment protection Environment policy Environment management system Precautions against environment liability Internal Environment audits Training in environment assurance Environment oriented customer service Certification according to ISO 14000 et seqq. Important interfaces between quality assurance and environment protection: Relations between QMS and EMS

12. Product design and development Marketing and market research Acquisition Disposal or recycling at the end of useful life Process planning and development Product behaviour supervision Qualityaspects Provision of services Work safty aspects Technical support and customers service Environ-mental aspects Verification Assembly and picking Packing and storage Distribution Life cycle model Typical stages in the life cycle of products

13. IMS Definition Theme-orientated management systems EM QM OSM Cognition management Purchasing Logistic PROCESSES Innovations Source: Integrierte Managementsysteme: Konzepte, Werkzeuge, Erfahrungen / Stefanie Schwendt; Dirk Funck (Hrsg.) – Heidelberg: Physika-Verl., 2002

14. Definition of quality Industrial standards define quality as “degree to which a set of inherent characteristics fulfil requirements” (DIN EN ISO 9000:2000).

15. N å = Q w z i i = i 1 N å = Q ( s ) w z ( s ) i i = i 1 Quality function Goals: survival and success : To survive the enterprise has to Fact of life meet stakeholder demands. Comprehensive Quality Function measures the The satisfaction of demands With the help of a model achieving the goal becomes an optimisation task Quelle: Sitte, J.; Winzer, P.:”Bottom-Up Framework for Enterprise Optimisation and Control”; Tagungsband, Norwegen/Trontheim: 1999, Sektion B2 Extended Interprise/Enterprise Integration

16. Stakeholder of IMS Groups of stakeholders: • The market (potential customers) • The actual buyer (client) • The enterprise owners or shareholders • The enterprise personnel • The suppliers and service providers (the enterprise's business partners) • The community at large (represented by government and other community organisations)

17. Managing of Requirements Which demands are made on my enterprise?

18. Feature of material - product Feature of material - components - product - components Basic of Generic model § Trade and industry Costumer law suppliers market market Demands Forderungen Forderungen Forderungen Capability of quality

19. Generic philosophy quality risk excessive quality § § Diversity of demands satisfied demands

20. IMS Model Up to now now ISMS QMS ... ISMS EMS QMS demands ... EMS Systematisation of demands enterprise XXX MS enterprise XXX no Improvement of the MS Q-audit E-audit X.-audit instruments yes CIP CIP CIP CIP Source:In dependence in Prof. Winzer, Vortrag im Rahmen der GQW-Mitgliederversammlung, Magdeburg, 16./17. Februar 2000

21. Increase of participation possibilities for theimprovement of competence 3 2 1 5 4 7 6 8 Steps of IMS Analysis of compliance with standards and initial environmental review determination competence Derivation of the enterprise philosophy, policy and strategy using Development of a basic management model Analysis and structuring of the processes Documentation (process manual) Internal audit review certification Source: In dependence in Martini, J., Winzer, P.: ”Qualitätsmanagement und Dienstleistungskompetenz”, In: Dresdener Innovationsgespräche 1996, Tagungsband, S. 297-303, Arbeitskreis 5.

22. First Step of IMS determination Analysis of compliance with standards and initial environmental review competence

23. Development of a profile of demands Analysis of the degree of satisfaction of demands å = w z Q i i = 1 i legend : - degree of satisfaction of I - th demand W i - degree of importance of the I - th demand in Z i correlation to all other demands Development of a profile of demands Comprehensive Quality Function Results N 100 100 degree of satisfaction % 50 50 We define the Comprehensive Quality Function (CQF) as an overall score indicative of the degree of satisfaction of the   ‚ ‚ ƒ ƒ „ „ … … † † ‡ ‡ demands of all the stakeholders. (Sitte, Winzer 99) legend:  Management ‚ Information/Documentation ƒ Satisfaction of demands of customers „ Planning … Maintenance and actualisation of managementsystem † Valuation of results and of suppliers ‡ staff (development and training) 99. :

24. Catalogue of demands Creation of a catalogue of demands

25. Structure of the subtree of demands Structuring of Demands

26. various may be demands source and contents of demands state • colour : • shape : • furnishing customer: : market: : staff: : enterprise : : must to do demand . Safty demands association : • reliability : demands Weighting of Demands Relation between the different demands

27. Customer Demands

28. Owner Demands

29. Demands from market

30. Relating demands to processes IMS I

31. risk weak signals may be may be demands demands profile of demands profile of demands must to do must to do potential of quality demands demands Demand satisfaction profile Demand profile

32. 100 50        Analysing legend: ManagementInformation/DocumentationCostumer satisfactionPlanningMaintenance and up-dating of management systemValuation of the operating efficiency and the suppliers development and training of the staff members Determination of demands and stocktaking        degree of realisation % Source: In dependence in AUBA Berlin, GTZ Bonn, Autorenkollektiv, Projekt P3U, Stand 10/99.

33. Analysis results Comparison between different analysis results Quelle: verschiedene Analyseergebnisse von AUBA e.V. und AUBA consult GmbH Berlin

34. Second Step of IMS determination Analysis of compliance with standards and intitial environmental review competence Derivation of the enterprise philosophy, policy and strategy

35. Objectives, policy and programm Objectives long-term Philosophy medium-term Policy short-term Program Measures short-term medium-term long-term

36. Continuity of generating objectives guidelines We want Good business results Enthused employees satisfied costumers Safe processes Objectives of the enterprise Employee satisfacion > 80 % Costumer satisfaction >70% Process safety 133% Objectives of the enterprise Employee satisfaction > 80% Costumer satisfaction > 70% Process safety cpk > 1,33 Process objectives Introduce teamwork > 50% Quantify costumer satisfaction Quantify process safety

37. management-system model enterprise Inc. prepared Assignment and strategy released: . realize the enterprise objectives in 1999 page 1 of n enterprise - enterprise - enterprise - program philosophy policy section x item 3.1 and Enterprise objectives measures respons. term % . 4.1.4 until item 1.5 Mr. X 03.99 realisation supervision of the realisation IMS Program Objective finding process Source: In dependence in AUBA Berlin, GTZ Bonn, Autorenkollektiv, Projekt P3U, Stand 10/99.

38. Conclusion We intended to give you: • knowledge of ISO standards 14000 et seqq. and 9000 et seqq., EMAS • knowledge about the sequence of measures for building integration management systems • knowledge to contain the DQE- philosophy in the processes of the enterprises • skills for building integration management systems

39. References