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jOINT buy. Value proposition test (based on customer interview). Survey method. Fake Deal. Seller Survey. Buyer Survey. 4 F2F Interviews. 1 Email Interview. Steve Feiberg. 30 Requests for price quotation. 17 online surveys. 8 online surveys. Amazon/ Ebay

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Joint buy

jOINT buy

Value proposition test

(based on customer interview)


Survey method

Survey method

Fake

Deal

Seller

Survey

Buyer Survey

4 F2F Interviews

1 Email Interview

Steve

Feiberg

30 Requests

for price quotation

17 online surveys

8 online surveys

Amazon/Ebay

Small-size Sellers

Amazon/Ebay

Electronics

Sellers

Age group 20~30s


Value proposition

Value proposition

New Hypotheses from F2F Customer Interview andMentoring

In F2F interviews, buyers said that Groupon’s offers were too limited in terms of product selection and that there is no buyer community.

In meeting with our mentor, George, we realized that sellers can also gain valuable marketing when selling products to large groups of buyers.


Value for buyers 1 discount on products

Value for buyers #1Discount on products

Fake E-Mail

5~10% discount offer in size of 30,50,100 in digital camera, laptop

8% transaction fee in that category in Amazon

  • Buyer Survey

  • 75% people are attracted by cheaper price

  • 60% people are willing to form a group

  • 80% people shared discounts with other people

Somewhat

confirmed

Conclusion

Buyers are definitely interested in getting a cheaper price on products.  Most buyers are willing to form groups to get a discount and will even share information about a discount to other people.

But considering the fake-email responses, the discount rates are not as big as we expected. That might be due to the fact that most of the sellers surveyed were electronics sellers or the fact that the quantities that we proposed were not big enough to get more discount.


Value for buyers 2 power to choose product for group deal

Value for buyers #2Power to choose product for group deal

Buyer Survey

57% said they want to choose which products are group discounted and 40% said kind of

55% said that product selection attracts them to an e-commerce site

Confirmed

Conclusion

The majority of people prefer to choose which product they want to buy for a group deal.  Most people regard product selection as a major reason for using an e-commerce site.


Value for buyers 3 buyer community

Value for buyers #3Buyer community

  • Buyer Survey

  • 25% said large buyer community attracts them to an e-commerce site

Not Confirmed

Conclusion

Some buyers value having a large buyer community on an e-commerce site. It is possible that the other buyers do not realize the importance of buyer product reviews on sites like Amazon.com  The co-creation of value on Amazon.com was cited in the business model book as one critical factor in Amazon’s success.


Value for sellers 1 selling products in bulk

Value for sellers #1Selling products in bulk

  • Seller Survey

  • More than 17 out of 30 sellers answered that they are willing to sell in bulk

  • Only 33% are willing to offer discounts proportional to group size.

Somewhat

confirmed

Conclusion

3 Sellers are willing to offer group discounts. But some sellers are not willing to offer significant discounts. This is probably because the sellers surveyed are mostly small sellers.


Value for sellers 2 lower transaction fees

Value for sellers #2Lower transaction fees

  • Seller Survey

  • 56% said they pay 10-20% transaction fees, 22% said they pay 5-10% fees

  • 78% said transaction fees they pay are too much

  • Amazon transaction fees are 15% for music, books, software, videos, wireless phones, office products, watches but only 8% for electronics 

Confirmed

Conclusion

Most sellers agree that their transaction fees are too high.  But the  transaction fees for selling electronic products on Amazon is 8% which is lower than we expected.  

However, the transaction fees are still 15% for many other product categories on Amazon.  Perhaps we should target sellers of other categories other than electronics.


Value for sellers 3 marketing for their brand name

Value for sellers #3Marketing For their brand name

  • Seller Survey

  • Most of sellers on Amazon have their own website

  • 44% market their items by using Amazon

Confirmed

Conclusion

Some sellers use the e-commerce site where they sell their products as their marketing channel.  This means that when sellers use our website, that can already be a significant source of marketing for their business.


Summary

Summary

1 Need to consider changing category of products to offer and larger buying groups.

2 Need to ask more detailed questions about this to investigate further and carefully design our customer community feature.

3 Need to ask larger sellers more questions about their cost structure.


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