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New Attendee Orientation OBF #95

New Attendee Orientation OBF #95. Orientation Co-Chair. John Pautlitz ATIS Director - Industry Forums, OBF. Agenda. Welcome and Introductions Overview OBF Committees Issue Process. Introductions. Name Company First OBF? Committee You Will Be Attending Have You Used ATIS/OBF Website?.

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New Attendee Orientation OBF #95

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  1. New Attendee Orientation OBF #95 New Attendee Orientation June 5, 2006

  2. Orientation Co-Chair • John Pautlitz • ATIS Director - Industry Forums, OBF New Attendee Orientation June 5, 2006

  3. Agenda • Welcome and Introductions • Overview • OBF Committees • Issue Process New Attendee Orientation June 5, 2006

  4. Introductions • Name • Company • First OBF? • Committee You Will Be Attending • Have You Used ATIS/OBF Website? New Attendee Orientation June 5, 2006

  5. Alliance For Telecommunications Industry Solutions - ATIS • Sponsor of industry forums / committees - the OBF is one of 23 ATIS committees • Addresses exchange access interconnection standards and other technical issues in post-divestiture & competitive (TA96) telecommunications environment • Conducts open meetings • See the ATIS website for a list of other industry forums sponsored by ATIS: http://www.atis.org New Attendee Orientation June 5, 2006

  6. ATIS Mission Statement • The Alliance for Telecommunications Industry Solutions (ATIS) is a U.S.-based organization that is committed to rapidly developing and promoting technical and operations standards for the communications and related information technologies industry worldwide using a pragmatic, flexible and open approach. New Attendee Orientation June 5, 2006

  7. OBF Background • The Ordering and Billing Forum (OBF) was established in February 1985 • Based on a need for carriers to discuss operational ordering, provisioning, billing and presubscription access service issues which had national impact • Expanded to include Competitive Local Exchange Carriers (CLEC) issues in 1995 New Attendee Orientation June 5, 2006

  8. OBF Mission Statement • To provide a forum for representatives from the telecommunications industry to identify, discuss and resolve national issues which affect ordering, billing, provisioning, and exchange of information about access service, other connectivity and related matters. • Mission statement has been revised over the years to accommodate industry needs New Attendee Orientation June 5, 2006

  9. What is OBF About? • OBF Participants define: • External exchange of information in a customer/ provider scenario • Data elements, data characteristics, paper formats, business rules, and in some cases, mechanized specifications • OBF does not address: • Internal operations of a particular company, whether it be customer or provider • Products: pricing, costs and individual company implementation timelines New Attendee Orientation June 5, 2006

  10. OBF Participants • Telecommunications Services Companies • Customers • Providers • Consultants • Vendors (e.g., software companies, service bureaus, consultants) • Participants of other ATIS-sponsored forums • Liaisons from other forums, committees • Other individuals with a direct and material interest in the OBF process and activities New Attendee Orientation June 5, 2006

  11. OBF Meetings • Quarterly face-to-face meetings • Interim Full Committee Meetings, as necessary • Interim Task Force/Sub-Committee Meetings for a specific purpose • Meeting Agendas posted on ATIS/OBF website: http://www.atis.org/obf/meetings.asp New Attendee Orientation June 5, 2006

  12. OBF Funding Companies • To become an OBF Funding Company, your company must be an ATIS Member • OBF Funding Companies are critical to the success of the OBF • Companies may observe one OBF before funding required • Funding companies share in OBF costs (administrative, management, legal counsel, website, etc.) • Funding scale tiered by company revenues New Attendee Orientation June 5, 2006

  13. OBF Primary Company Contacts • Each Funding Company designates a Primary Company Contact (PCC) who is the single point of contact for your company • Coordinate company reps across all OBF committees • Manage company availability to OBF documents and policies • Work with OBF Leadership in resolving and correcting participant identified concerns • If you are your company’s only rep, you are the PCC! New Attendee Orientation June 5, 2006

  14. OBF Leadership Team • OBF Co-Chairs • Strategic Advisory Group (SAG) Co-Chair • Committee Co-Chairs • Task Force and Subcommittee Leaders • ATIS Staff • OBF Director • OBF Project Manager • OBF LSOP SME • OBF Team Manager • Committee Administrators • Administrative Assistant New Attendee Orientation June 5, 2006

  15. Thirteen OBF Committees Billing Committee: Addresses access billing related issues and maintains the Multiple Exchange Carrier Access Billing (MECAB) document, Small Exchange Carrier Access Billing (SECAB) document and the CABS Auxiliary Report Specifications (CARS) document. EDI Service Order Committee (ESOC): Develops Business Models and ESOC Guidelines for the electronic ordering of telecommunications goods and services via EDI. EDI Telecommunications Billing (ETB) Committee: Develops telecommunications Business Models and Implementation Guidelines standardized for industry use of: 811-Consolidated Service Invoice/Statement; 820-Payment Order/Remittance Advice; and 864-Text Message. Interconnection Service Ordering and Provisioning (ISOP) Committee: Responsible for all business processes and documentation management associated with the Access Service Ordering Guidelines (ASOG). New Attendee Orientation June 5, 2006

  16. Thirteen OBF Committees Internet Protocol Network-to-Network Interface Committee (IP-NNI) Committee:The Internet Protocol Network-to-Network Interface (IP-NNI) Committee is charged with developing standards and processes related to accounting and settlements between suppliers and partners for use of the packet-based network and associated service elements, as well as analyzing and identifying issues associated with IP-NNI service establishment functions. Related international standards work and regulatory activity in the IP environment will also be addressed. Packet-based services may include VoIP, Wi-Fi Roaming, IPTV and various multimedia services. Liaisons with other internal and external SDOs will be established to facilitate committee work. Local Service Ordering and Provisioning (LSOP) Committee: Responsible for all business processes and documentation management associated with services associated with the Local Service Ordering Guidelines (LSOG). Message Processing Committee: Addresses non-access issues relative to message processing and maintains the Exchange Message Interface (EMI) document. New Attendee Orientation June 5, 2006

  17. Thirteen OBF Committees Strategic Advisory Group (SAG):Provides a focal point for the development of operational standards for the exchange of ordering, provisioning and billing information between customers and providers. SMS/800 Number Administration Committee (SNAC):Identifies, develops and implements the resolution of issues focused on the support of the 800/Service Management System (SMS/800) and toll free number administration, including Customer to Responsible Organization (Resp ORG) Requirements, Technical and Operational Issues and SMS/800 Help Desk Resp ORG Support Processes. The SNAC maintains the Industry Guidelines for Toll Free Number Administration. Subscription Committee: Provides a forum for customers and providers to develop common definitions and recommendations for resolution of national subscription issues and maintains the Equal Access Subscription, Customer Account Record Exchange (CARE) document. New Attendee Orientation June 5, 2006

  18. Thirteen OBF Committees Unified Ordering Model – Access Service Request (UOM-ASR) Committee:Responsible for developing, evolving and managing the Unified Modeling Approach (UMA) process that defines information models, real-time interface specifications and implementation guidelines associated with ordering and provisioning of Interconnection/Access Services Unified Ordering Model – Access Service Request (UOM-ASR) Committee:Responsible for developing, evolving and managing the Unified Modeling Approach (UMA) process that defines information models, electronic interface specifications and implementation guidelines associated with local service ordering and provisioningWireless Committee: Responsible for identifying, discussing and resolving technical and operational issues related to wireless communication interfaces and associated processes. The Wireless InterCarrier Communication Interface Specification (WICIS) document is managed under the purview of this committee. New Attendee Orientation June 5, 2006

  19. How Do I Identify An Industry Problem Or Need To The OBF? New Attendee Orientation June 5, 2006

  20. OBF Is Driven by Issues Identified by Industry Participants New Attendee Orientation June 5, 2006

  21. OBF Issue Process Final Closure • Issue Champion • Identification of Issue • Development of Issue • Issue Identification Form • Committee • Issue Acceptance • Work Issue • Develop Resolution • Closure Process • Initial Closure • Initial Pending, as required • Final Closure Initial Closure Resolution Work Issue Acceptance Development Identification New Attendee Orientation June 5, 2006

  22. Issue Champion • Person who identifies, develops and submits the issue to the OBF committee for consideration New Attendee Orientation June 5, 2006

  23. Issue Champion Responsibilities • Socialize the proposed issue and resolution with other committee participants • Fills in the Issue Identification Form from the ATIS Operating Procedures • Provide to Committee Administrator at least 14 days prior to meeting • Be prepared to • Present the issue to the committee • Respond to the questions and concerns of committee • Lead the discussion of the Issue in all committee meetings until resolved • Ensure accuracy of ongoing documentation New Attendee Orientation June 5, 2006

  24. Committee Participant Responsibilities • Download and review all agenda files • Socialize all issues (including proposed new issues) with internal company Subject Matter Experts • Contact issue champion for clarification on issues PRIOR to OBF committee meeting • Be prepared to state your company’s needs and position • Bring meeting agenda files with you to the meeting • Be prepared to discuss all issues New Attendee Orientation June 5, 2006

  25. Issue Identification Form • Issue Title • Committee/Forum • Subcommittee Assigned • Targeted Resolution Date • Issue Statement/Business Need • Suggested Solution: • Related work required for the solution to this issue to be implementable by the industry • Issue Champion New Attendee Orientation June 5, 2006

  26. Issue Identification Form • Issue Title • Provide a succinct descriptive title for the proposed issue • Committee/Forum • Enter OBF followed by the Committee name using the following abbreviations: • Billing - OBF/BLG • EDI Service Order Committee - OBF/ESOC • EDI Telecommunications Billing - OBF/ETB • Internet Protocol Network-to-Network Interface Committee – OBF/IP-NNI • Interconnection Services Ordering and Provisioning - OBF/ISOP • Local Services Ordering and Provisioning - OBF/LSOP • Message Processing - OBF/MPC • SMS/800 Number Administration Committee - OBF/SNAC • Subscription - OBF/SUB • UOM-ASR – OBF/UOM-ASR • UOM-LSR – OBF/UOM-LSR • Wireless - OBF/WIR New Attendee Orientation June 5, 2006

  27. Issue Identification Form • Subcommittee Assigned • Enter any applicable subcommittee • Targeted Resolution Date • The suggested date for agreement to be reached on the issue resolution • Issue Statement/Business Need • Define the Issue (problem or need) as it relates specifically to the customer/provider relationship. Include background, if appropriate. Provide clarification on the "WHAT" that makes this a problem and the "HOW" this impacts the industry. Attach straw proposals and, when applicable, forms, and indicate the consequences if the Issue is not resolved. New Attendee Orientation June 5, 2006

  28. Issue Identification Form • Suggested Solution • Provide any suggestion or proposal that might help resolve the Issue, for example, generic methods or guidelines. Multiple solutions are acceptable. The Suggested Solution is required for issue acceptance but is only a suggestion and may not be consistent with the issue resolution. • Issue Champion • Provide the name, company, and e-mail address of the individual(s) submitting the Issue. The Champion should be prepared to present the Issue formally to the committee. New Attendee Orientation June 5, 2006

  29. Issue Identification Form • Related work required for the solution to this issue to be implementable by the industry • Specify any ordering, provisioning, and/or billing process(es) that are impacted. Indicate any similar issues that have been addressed by the OBF (USE Issue number when possible) or other industry forum, such as the Network Interconnection Interoperability Forum (NIIF). This may include industry groups outside the ATIS umbrella. New Attendee Orientation June 5, 2006

  30. Issue Process Note Some committees may have additional information requirements that would normally be submitted with any proposed new issue - check with the Committee Co-Chairs! New Attendee Orientation June 5, 2006

  31. Issue Acceptance Criteria • Once an Issue is submitted, the appropriate Forum or Committee must determine whether to accept the issue based on the following criteria: • The Issue is clearly defined via the ATIS Issue Identification Form (Appendix D of ATIS Operating Procedures); • The Issue is within the scope of the Forum or Committee; and • There is no existing solution or the existing solution can be enhanced to gain efficiencies, i.e., operational, functionality, etc. New Attendee Orientation June 5, 2006

  32. Working the Issue: • After acceptance, issue is prioritized by committee and added to agenda • Co-Chairs facilitate issue process • Issue champion leads discussion/ participants actively contribute to discussion • Participants may provide contributions to help move issue towards resolution • Issue resolutions are developed by consensus New Attendee Orientation June 5, 2006

  33. What is Consensus? • The method used by the OBF committees to reach resolution of issues • Established when substantial agreement has been reached among interest groups participating in the issue at hand • Interest groups are those groups materially affected by the outcome of the result New Attendee Orientation June 5, 2006

  34. What is Consensus? • Substantial agreement means more than a simple majority, but not necessarily unanimous agreement • Remember: A PARTICIPANT’SSILENCE WILL BE PERCEIVED AS CONSENSUS! New Attendee Orientation June 5, 2006

  35. Issue Closure • A time-sensitive acceptance process for issue resolutions that ensures “due process” • Initial Closure/Final Closure Time Frames • Issues automatically move to Final Closure 21 days after Initial Closure notification • An Issue in Initial Closure may be moved into the Initial Pending category during the 21 days after Initial Closure, if one of the following occurs: • New and substantive information that directly impacts the resolution is submitted • Anticipation of the output of another industry group, regulatory body or similar organization. New Attendee Orientation June 5, 2006

  36. Walk-In Issues • Should be the RARE exception • Not preferred method of issue introduction • Meets issue preparation and introduction criteria with the following exceptions: • Not submitted to Committee Administrator 14 days prior to start of meeting • Does not appear on the Committee agenda • Issue champion brings paper copies as required by the committee (and an electronic version for Committee Administrator) • Might not be worked in the meeting in which they are accepted New Attendee Orientation June 5, 2006

  37. Process Concerns • You Have The Right To Be Heard • Know How To Escalate to: • Committee Co-Chairs • Your PCC • OBF Co-Chairs New Attendee Orientation June 5, 2006

  38. Meeting Etiquette As Participants: • Prepare for the meeting • Be on time and ready to fully participate • Exhibit professionalism and respect for other participants • Contribute constructive ideas to the discussion • Listen openly to the ideas of others • Consider the issues objectively • Contribute to the orderly conduct of the meeting • Provide feedback to the Co-Chairs • Carry out agreed upon actions • Actively engage in issue discussion, even when you are in agreement with the issue • Ask questions New Attendee Orientation June 5, 2006

  39. Process/Resolution Inhibitors • New participant insecurity • Attendees who dominate the meeting • Attendees who do not actively participate • Lack of openness to new ideas • Lack of preparation New Attendee Orientation June 5, 2006

  40. Want To Know More? • Ask about Committee Mentors • Ask questions • Check out the ATIS web-site • Network during breaks • Visit OBF Support Office • Talk with OBF Leadership New Attendee Orientation June 5, 2006

  41. ATIS/OBF Website – 3 Tiers • Portion of OBF Website http://www.atis.org/obf contains information available to the public: • General information regarding the OBF • OBF calendar and agendas • OBF membership information • OBF Website http://www.atis.org/obf password protected for ATIS members: • OBF Leadership and Administrator contact information • Correspondence sent by/to the OBF New Attendee Orientation June 5, 2006

  42. ATIS/OBF Website – 3 Tiers • OBF Website http://www.atis.org/obf password protected information for ATIS and OBF participants: • Meeting attendee lists • OBF Documents (working and final) • Meeting notes and attachments • OBF Issues and attachments • Presentations given by OBF Leadership New Attendee Orientation June 5, 2006

  43. OBF Side Menu New Attendee Orientation June 5, 2006

  44. General SessionMeetings Upcoming Meetings New Attendee Orientation June 5, 2006

  45. Meeting Calendar/Agendas Interim Activities New Attendee Orientation June 5, 2006

  46. Issue Index New Attendee Orientation June 5, 2006

  47. Meeting Notes/Attachments Download by OBF # New Attendee Orientation June 5, 2006

  48. Or Download by Committee Meeting Notes/Attachments New Attendee Orientation June 5, 2006

  49. OBF Documents New Attendee Orientation June 5, 2006

  50. DocumentDownloadHere OBF Documents New Attendee Orientation June 5, 2006

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