Mof update community design
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MOF Update Community Design. Meeting #6 Operations & Support. MOF Life Cycle Phase: Operations and Support. Goal – Operate, maintain, and support existing IT services in line with SLA targets Roles involved (Operations) Operations Manager Monitoring Manager Scheduling Manager

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MOF Update Community Design

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Mof update community design

MOF Update Community Design

Meeting #6 Operations & Support


Mof life cycle phase operations and support

MOF Life Cycle Phase:Operations and Support

  • Goal – Operate, maintain, and support existing IT services in line with SLA targets

  • Roles involved (Operations)

    • Operations Manager

    • Monitoring Manager

    • Scheduling Manager

    • Technology Area Manager

    • Administrator

    • Operator

  • Roles involved (Support)

    • Service Desk Manager

    • Problem Manager

    • Problem Analyst

    • Incident Manager

    • Incident Resolver

    • Call Handler


Operational smfs

Operational SMFs

  • Operating Quadrant:

    • Systems Administration

    • Service Monitoring & Control

    • Job Scheduling

    • Storage Management

    • Directory Service Administration

    • Network Administration

    • Security Administration

  • Operational SMFs:

    • Operations Management

    • Service Monitoring & Control

    • Job Scheduling

    • Moved into Governance and Improvement


Operations management smf

Operations Management SMF

  • Objectives:

    • Provide modeling based questions that helps people identify the necessary work instructions

    • Help the Operations Manager organize the execution of planned (daily, weekly, monthly) work

    • Offer guidance around controlling the work performed

Exhibits: Technology specific work instructions


Questions for community

Questions for Community

  • What do you think about the proposed consolidation of the Operating Quadrant SMFs?

  • What specific technology work instructions would you find most useful (a prioritized list)?


Provide feedback and input

Provide Feedback and Input

  • Send your ideas, thoughts, and feedback to: [email protected]

  • Comment and Discuss on the Team Blog at: http://blogs.technet.com/mof

    • Share the Blog with your customers, peers, and partners.

  • Let us know what would make MOF usable for YOU!


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