Let s talk about it conciliation conferences
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Let’s Talk About It: Conciliation Conferences PowerPoint PPT Presentation


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Let’s Talk About It: Conciliation Conferences. Amie Cousins – June 2011. How Does It Work?. Independent FOS Conciliator convenes the conversation Parties determine the outcome Issues are identified and discussed

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Let s talk about it conciliation conferences

Let’s Talk About It: Conciliation Conferences

Amie Cousins – June 2011


How does it work

How Does It Work?

  • Independent FOS Conciliator convenes the conversation

  • Parties determine the outcome

  • Issues are identified and discussed

  • Information is provided about the FOS process, other outcomes, relevant industry practice and law, but no decision is made

  • Confidential

  • Teleconference

  • Voluntary in some areas, required in others


Why conciliate

Why Conciliate?

  • High resolution rate

  • Higher satisfaction for both parties

  • Tailored outcomes

  • Cheaper/faster

  • Opportunity to reality test

  • Chance to explain your view

  • Opportunity for compromise/creative solutions

  • Minimise time spent on submissions

  • Worst case scenario – two hours spent


But what about

But What About…

  • It’s too complex

  • There are too many issues

  • The claim amount’s too high

  • The dispute has no merit

  • We’ve already put our position to them

  • The parties are too far apart


Is it effective

Is It Effective?

  • Time period: March 2010 – March 2011

  • Some disputes remain in negotiation, rates may rise


Identifying suitable disputes

Identifying Suitable Disputes

  • Negotiations have broken down

  • Longstanding or continuing relationship

  • Grey areas around outcome

  • Information not available or not supplied

  • Service issues are involved

  • A quick settlement is required/advantageous

  • An explanation may help

  • Difficult to understand other party’s point of view


Getting the most out of conciliation

Getting The Most Out Of Conciliation

  • Review the material in advance

  • Have authority (or access if necessary)

  • Have the right people in the room (authority, expertise, approach)

  • Consider how you might put your view (even if you’re not making an offer) in a way that will resonate

  • Set aside the time you need

  • If you have questions or need material in advance, ask!


Let s talk about it conciliation conferences

Demonstration


Let s talk about it conciliation conferences

Questions?


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