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~You are, But IM ~ Best Practices in Customer Services for Young Adults. Patrick Jones Connecting Young Adults and Libraries http://www.connectingYA.com. WHO? Audience Young adults Presenter WHAT: Objectives WHEN? WHERE?. HOW? Lecture Handouts Active Learning WHAT NOT? WHAT NEXT?
Connecting Young Adults and Libraries
WHAT DO TEENS WANT AND NEED FROM LIBRARIES?
Two things that every YA wants and needs out of a library visit
1. Solutions to problems
2. Good feelings
1.Greeted you warmly
2.Smiled, acted pleasant toward you
3.Let the desk act as a barrier
4.Demonstrated welcoming body language
5.Got up to show you where to find your info
6.Asked you follow-up questions
7.Answered your question completely
8.Tried to rush you through
9.Offered follow-up help
10.Knew right where to find information
11.Asked you “why” you needed information
12.Gave you his/her full attention
1.I need a biography about a professional wrestler. It can’t be a kids book.
2.Do you have any information on how to remove tattoos?
3.Can you recommend a good scary book for an English assignment I have. I need to read a work of contemporary horror fiction but not Stephen King.
4.I heard that Cosmo magazine was going to have a spin-off magazine for teens. Where can I find the name of this magazine and an address?
5.I need to read Kurt Cobain’s obituary. Where can I find it?
6.I need to know the main event at the first Wrestlemania in 1985.
7.I need to find the pros and cons of cloning. I just need one good book on the subject. Today all I need is the name of the book, not the book itself.
8.I need to find two articles about teaching writing that were published by my English teacher. Her name is Johanna Atwood.
9. I need the addresses for TNN, TBS, MTV, VH-1, and BET cable channels.
10.Can I have an email address to write a comment to the library?
11.I need a fiction and a nonfiction book about the subject of self-mutilation.
12.My teacher told us we have to read a “classic”. Do you have a list of classics or books for the college bound? I don’t want a book over 200 pages long.
13.Is there anyplace you know where I could buy a term paper?
14.How do I cite a web page in my term paper? We use MLA format.
15.I need to get driving directions from my school to the state capitol.
16. I need to read the book which won the 2000 Printz award for YA fiction.
According the Department of Education, how many public library users are young adults? (1996).
According the United State Census Bureau in the year 2010 how many teens will there be in the United States? (1998)?
(exercise #3) Remember