CHANGE MANAGEMENT. “We’re Only Human”. Presented by: Leslie Koziara, CRM [email protected] 360-586-4893. Overview of Today’s Session. Records and change management Technology has changed the world We’re still human Implementing and managing change. Nothing has changed.
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“We’re Only Human”
Leslie Koziara, CRM
Revised Code of Washington (RCW)
40.14 Preservation and Destruction of Public Records
40.16Penal Provisions for the Destruction of Public Records
42.56 Public Records Act
(Under the authority of the Attorney General’s Office)
Agencies must take into consideration the impact that technology has on public records
(Thegood, the bad and the really ugly)
We’re only human!
people stay the same!”
(Benjamin Franklin 1789)
(News article from Olympian April 2014 on “Heartbleed” bug security problem)
When it comes to change, what is your general attitude?
A. Change is my middle name – let’s do it!
B. Show me it’s better and I’ll support it.
C. If it ain’t broke – don’t fix it.
D. You gotta be kidding, I don’t want to, don’t have to, can’t make me.
Resistance to change
is a very common reaction
Resistance is a very common reason for failure of implementation
Complex emotional beings
Yet we’re incredibly adaptable
Think of all the things we’ve accomplished!
Reluctance and resistance is often driven by fear of the unknown
“The only thing we have to fear is fear itself” – Franklin E. Roosevelt
Learning new things/processes is different with adults
Three general learning styles:
One style is usually the dominate style, most will use all three while learning
We’re all in this together
We’re only human!
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