Dr Abdul Sattar Al-Alusi, PhD
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Dr Abdul Sattar Al-Alusi, PhD Previous Director, PEQA Dean, CMIS and Prof Shaker Rizk, PhD Program Director, ELT Program ITTIHAD UNIVERSITY, Ras Al-Khaimah, UAE. A Continuous Improvement Cycle for Academic Programs: Ittihad University Case. QA. IE. Mission. Internal. Instruction.

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Dr Abdul Sattar Al-Alusi, PhD Previous Director, PEQA Dean, CMIS and Prof Shaker Rizk, PhD

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Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

Dr Abdul Sattar Al-Alusi, PhDPrevious Director, PEQA

Dean, CMIS

and

Prof Shaker Rizk, PhD

Program Director, ELT Program

ITTIHAD UNIVERSITY, Ras Al-Khaimah, UAE

A Continuous Improvement Cycle for Academic Programs: Ittihad University Case


Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

QA

IE

Mission

Internal

Instruction

External

Alumni

Faculty

Employers

PA

Courses

Goals & Objectives

Outcomes

curriculum

Ministry /CAA

Ed. & Admin. Support Service

Students

International

Training

Instruments

Peer Review System

A Continuous Improvement Cycle for Academic Programs:

Ittihad University Case


Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

A Continuous Improvement Cycle for Academic Programs:

Ittihad University Case

Phases/Purposes

Phase onemapping measurable objectives, outcomes

Phase two program effectiveness - feedback surveys.

Phase three program continuous improvement


Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

A Continuous Improvement Cycle for Academic Programs:

Ittihad University Case

  • Models

  • A blend of models used for PA has been adopted in light of the needs of each phase. The eclectic model adopted by IU has comprised three major models; namely,

    • The objective/outcome-based model(comparing CAA standards with existing procedures),

    • The decision-making model (focusing on accountability to reallocate resources or decide the continuation of a program), and

    • The responsive model (focusing on learner-based and market-based concerns).


Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

A Continuous Improvement Cycle for Academic Programs:

Ittihad University Case

Phases of Program Assessment


Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

A Continuous Improvement Cycle for Academic Programs:

Ittihad University Case


Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

A Continuous Improvement Cycle for Academic Programs:

Ittihad University Case

IU has adopted an eclectic method in assessing its programs utilizing one or all of the following methods:

  • screening method(annual review of program against basic metrics)

  • 2. cyclical review( 4-year review cycle) for all programs by all colleges

  • 3. divisional model(select divisions: faculty or administrative)

    • faculty-led(Faculty Committees)

    • administration-led(Institutional Research Office)


Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

A Continuous Improvement Cycle for Academic Programs:

Ittihad University Case

Phase One:Comprehensive Curriculum Assessment

The PA Plan includes assessing the following:

  • Academic Program

  • Educational & Administrative Support Services

  • Steps and processes to conduct the PA

  • Develop mission and program objectives.

  • Develop Program Outcomes.

  • Devise quantitative metrics for measuring.

  • Use tools and processes to gather data.

  • Modify program aspects in light of mission & objectives

  • Conduct SWOT analysis.


Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

A Continuous Improvement Cycle for Academic Programs:

Ittihad University Case

Table 1: Assessment Instruments Evaluating Program Outcomes


Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

A Continuous Improvement Cycle for Academic Programs:

Ittihad University Case

Phase Two:Program Effectiveness & Improvement

The PA Plan consists of:

  • Mapping Matrices to evaluate course & program effectiveness using:

    • program objectives and outcomes,

    • course outcomes,

    • assessment instruments

  • A three-level approach that includes:

    • Course Assessment

    • Curriculum Assessment

    • Program outcomes Assessment

  • Educational & Administrative Support Services Assessment


  • Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

    A Continuous Improvement Cycle for Academic Programs:

    Ittihad University Case

    The Assessment Tools used for Educational and Administrative Units/Services are shown in the following table:

    Table 2: Assessment Instruments for Educational Support Services


    Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

    A Continuous Improvement Cycle for Academic Programs:

    Ittihad University Case

    Phase Three: Program Continuous Improvement & Change ‘Closing the Gap’

    • 1. Gap Closing

    • Using assessment results for closing the gap:

      • Revised/new objectives/outcomes for the next cycle

      • Tasks to be completed

      • Resource allocation (budget)

      • Goal attainment

      • Formulating a Continuous Improvement Strategy

    2. Prospective Improvement Strategy


    Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

    A Continuous Improvement Cycle for Academic Programs:

    Ittihad University Case

    3. Monitoring & Auditing

    • The aims of monitoring are to ensure that:

    • Academic programs have implemented PA Plans

    • Educational & administrative support units have implemented plans & submitted Annual Reports

    • Colleges and support units have submitted annual future plans

    • Academic programs have achieved outcomes and accomplished objectives

    • Performance Indicators are tracked

    • Assessment reports are sent back to the relevant program/unit for corrections, clarifications and/or modifications

    • Performance results and learning outcomes are kept in records for future use


    Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

    A Continuous Improvement Cycle for Academic Programs:

    Ittihad University Case

    Auditing is mainly associated with;

    • Gaining information about the effectiveness system of the university.

    • Evaluating to ascertain the validity and reliability of information.

    • Providing assessment of IU internal control.

    • Constructing a link between policy-making and operational levels.

    • Setting objectives, providing advance notice of the audit, organizing meetings, conducting fieldwork, responding to Final Audit Report.


    Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

    A Continuous Improvement Cycle for Academic Programs:

    Ittihad University Case

    Conclusion, Implications,

    and

    Recommendations


    Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

    A Continuous Improvement Cycle for Academic Programs:

    Ittihad University Case

    THANK YOU


    Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

    Program Curriculum – Objectives – Outcomes – Teaching and Learning Tools

    Analysis of Outcomes

    Program Outcomes are measured and analyzed by a review team/committee of faculty members that is formed by the College Council. The aim of this team is to analyze the collected data through using those assessment tools mentioned in this plan. Such tools are as Course Evaluation by Faculty, Employers' Survey, Alumni Survey, Exit Survey, Training Program Repots, direct observation reports by academic advisors, holistic review report, etc. The results of this analysis are reported to the College Council with a set of recommendations regarding the Business Administration curriculum. These recommendations are to be taken into account in the following academic year.

    • Phase I (Before Graduation):

    • First (Fall) Semester:

    • This phase of the program is assessed by using different instruments as listed below.

    • Assessment Instruments

      Semester Course Midterm exam.

      Semester activities (Assignments/Projects/Class participation, etc.)

      Semester Course Final Exam.

      Semester Course & Teaching Evaluation by students.

      Semester Course Evaluation (Course File) by Faculty.

      Graduation Project Report if relevant

      Exit Survey

      Overall GPA

    • Phase III (After Graduation):

    • Graduates are followed up to find out job placement rate, postgraduate studies, professional achievements at work, professional test (if any), employers points of view, and feedback from external sources regarding the Business Administration graduates' performance in the market. This phase is assessed by using the instruments below.

    • Assessment Instruments

    • Employers' Survey

    • Alumni Survey

    • College Council inputs / feedback

    • External feedback

    • Holistic Review

    • Internal & external Report.

    • Phase II (Before Graduation):

    • Second (Spring) Semester:

    • This phase of the Program is assessed by using the instruments below.

    • Assessment Instruments

      Semester course Midterm Exam.

      Semester activities (Assignments/Projects/Class Participation, etc.)

      Semester Course Final Exam.

      Semester Course & Teaching Evaluation by students.

      Semester Course Evaluation (Course File) by faculty.

      Training Program Reports.

      Graduation Project Report if relevant

      Exit Survey.

      Annual Education support Services Evaluation by

      Students Overall GPA

    Graduation

    Career

    A Continuous Improvement Cycle for Academic Programs:

    Ittihad University Case

    BACK


    Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

    Students, Alumni, Business Community (Employers)

    University & College Requirements Courses

    College

    Council

    Program

    Faculty Members

    (Curriculum committee)

    Common Courses with other programs

    (Faculty Members)

    University-wide Curriculum Committee

    Curriculum, Outcomes, Objectives, Accreditation Standards

    A Continuous Improvement Cycle for Academic Programs:

    Ittihad University Case

    Figure -2 Curriculum Assessment Flowcharts

    BACK


    Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

    Corrective Actions/Decisions

    Course File

    Report (CFR)

    Course & Teaching

    Survey

    Students'

    Activities Survey

    Edu. Support Services Survey

    University

    Council

    Training

    Evaluationsurvey

    Exit /Graduating Survey

    Counselling & Career Survey

    Residence Survey

    Alumni

    Survey

    Employers’

    Survey

    Staff

    Evaluation

    Faculty/Staff

    Job Satisfaction

    Faculty Evaluation

    Academic

    Advising Survey

    Chancellor

    Unit Annual Reports

    (Administrative Units/Services Reports)

    • Course Assessment

    • Curriculum Assessment Report

    Institutional Research Office (PEQA) (Auditing /Monitoring)

    Program Annual

    Assessment

    Report

    College Annual

    Report

    University Overall Annual Report

    A Continuous Improvement Cycle for Academic Programs:

    Ittihad University Case

    ITTIHAD UNIVERSITY EFFECTIVENESS SYSTEM (IUES)

    (University Mission, Goals, and Objectives)

    PLANNING

    EDUCATIONAL, ADMINISTRATIVE, & SUPPORT SERVICES/ UNITS SSESSMENT

    ACADEMIC

    PROGRAM ASSESSMENT

    • Annual Plans:

    • . College/Program Plans

    • . Administrative/ٍ/

    • Services Units Plans

    University

    Annual Plan

    Source; Al-Alusi, 2008

    back

    BACK2


    Dr abdul sattar al alusi phd previous director peqa dean cmis and prof shaker rizk phd

    Ittihad University Mission

    Planning: University Goals from the Strategic Plan

    Program’s /Unit’s Mission

    Program’s /Unit’s measurable Objectives/ Outcomes: Student Learning Outcomes

    Method(s) of Assessment, timeframe, and resources needed

    Assessment Cycle

    Criteria for Assessment: Success

    Assessment Results:

    Measurable Goals vs assessment findings

    • Use of the Assessment Results: Institutional Research Monograph Series/Evaluation Reports

    • (CLOSING THE GAP)

    • For continuous improvement?

    • Revised/new objectives/outcomes for next cycle

    • Tasks to be completed

    • Resource allocation (budget)

    • Goal attainment? Based on the findings what is the continuous improvement plan?

    • Improvement Strategy: What are the proposed changes (with justification)

      made to the program/service as a result of data collection and analysis?

    • List the required resources for this improvement strategy.

    A Continuous Improvement Cycle for Academic Programs:

    Ittihad University Case

    Source; Al-Alusi, 2008


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