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Ask Customer If Able to Surf Web

No. Internet Explorer Open?. Wait 2 Minutes. Ask Customer If Able to Surf Web. Close Internet Explorer. Unplug Modem. Count to 15. Plug Modem Back In. Yes. Yes. Able to Surf Web?. Able to Reach Web Site?. Have Customer Go to google or yahoo. Customer Opens Internet Explorer.

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Ask Customer If Able to Surf Web

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  1. No Internet Explorer Open?. Wait 2 Minutes Ask Customer If Able to Surf Web Close Internet Explorer Unplug Modem Count to 15 Plug Modem Back In Yes Yes Able to Surf Web? Able to Reach Web Site? Have Customer Go to google or yahoo Customer Opens Internet Explorer Ask Customer If Modem Lights All Lit Yes Done No No Connect Ethernet Cable Router Connected? Turn Off Computer Unplug Modem Unplug Router Yes Plug Router Back In Coaxial Connected? Check Coaxial Cable Connected Connect Coaxial Cable No No Plug Modem Back In Yes No Go to Reset IP Script Yes Ethernet Connected? Check Ethernet Cable Connected Wait 2 Minutes Done Yes Able to Reach Web Site? Have Customer Go to google or yahoo Customer Opens Internet Explorer Have Customer Turn On Computer No

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