| Roberto Saracco |

1. San Jose January 22nd, 2008 CFP Meeting The Telecom Italia NGN2 | Roberto Saracco |

2. The NGN2: target architecture OSS/BSS

3. PERSONAL COMMUNICATION PLATFORM MULTIMEDIA PLATFORM PERSONAL COMMUNICATION PLATFORM PERSONAL COMMUNICATION PLATFORM WEB VoIP Video over IP IPTV Messaging DVBH IMS CONTENT ENGINE/DRM HSS MUSIC VIDEO Directory MSG GAMES ICT SERVICES PLATFORM Web & Collaboration eHealth Educational Services NET COMPUTING/SOA Localizat. Directory IM/SMS/.. Service enabler Context – Service Platforms NGN2 program involves evolution of ICT Platforms to open up business opportunities to contiguous markets. BUSINESS SUPPORT SYSTEM BSS OPERATION SUPPORT SYSTEM OSS PERSONAL COMMUNICATION APPLICATION LAYER MOBILE ACCESS OPTICAL PACKET METRO (OPB) OPTICAL PACKET BACKBONE (OPB) SERVICE CONTROL LAYER ICT APPLICATION LAYER SERVICE POP WIRELINE ACCESS MEDIA APPLICATION LAYER

4. Drivers for evolution of ICT platforms TI addresses contiguous market leveraging new technologies and Internal assets. • Technology: • Ultra-broadband infrastructures; • Digital divide overcome; • Multi-channel customer interaction; • IT technology trends including SOA paradigm. • Exploitation of internal assets: • IT Platforms and related large volumes; • Wide presence of the sales force in the country; • Know-how in System Integration. The evolution of ICT platforms is driven by a Network Centricapproach. Network Centric Approach Completion and evolution of existing ICT platforms: IT Services Management, Messaging & Collaboration. Introduction of “Net Computing” model as the foundation for all types of ICT offerings. Development of Industry-specific Solutions: HealthCare, Infomobility, Educational Services, ICT services for tourism, eGoverment, ..

5. Addressable IT services market ICT market will continue to growth in Italy and the increased broadband penetration fosters the adoption of network centric applications and IT services, previously only locally available. Source: “Meeting with the financial community 2007”, Business Outlook & Development

6. PMI Productivity eLearning Web & Collaboration eGov ITS Services and Platforms Health Care Net Computing IT Service Mgmt IT Infrastructure Technology Enablers New architecture for ICT offering based on Net Computing In 2006 TI launched a complete and integrated program to boost existing IT Infrastructure and IT Service Management Platform, exploiting technology enablers to build a Net Computing layer able to support a growing portfolio of specific platforms and tools for ICT market. • Vertical Solutions • Business Productivity Applications • Application and computation hosting • Platforms, networks, fixed and mobile devices management • Technology building blocks as enablers

7. Technology evolution applied to ICT platforms The basic technological components have recently reached a level of maturity that allows the deployment of a cost effective architecture, consistent with the Telecom Italia NGN2 initiative. Level of Adoption by Platform eGovernment IT Service Management Net Computing Web & Collaboration eHealth Infomobility Business Solutions Educational Services Tourism services Net Computing SOA Technological Components Open Source Service Enabler • New platforms are natively designed to share the Net Computing platform. • Since Net Computing model implements SOA paradigm and leverage Service Enablers, it acts also as a functional integrator among ICT platforms.

8. ICT Architecture - IT Service Management platform IT Service Management Platform provides integrated management services for all network and IT infrastructure for Telecom Italia customers. With a comprehensive set of services, IT Service Management is in place since 2005 and now it becomes a fundamental components of the new ICT architecture of Telecom Italia. Commercial offerings supported • Network Domain: • Data Simphony • Servizi PLUS • Hyperway • ICT Domain: • ICT Security • PMI Security • Data Center Services • Full Business Company • Infrastructure Management (Custom) • Device Domain: • Desktop Management • PC Backup Available platforms Platforms under development

9. ICT Architecture - Net computing platform The Net Computing Framework enables TI to reach a strong competitive value proposition, with innovative solutions on the market and the achievement of relevant operational efficiencies. This is accomplished by sharing HW and SW resources, by reusing common components and integrating Net Computing platform with BSS/OSS systems for processes automation. • Infrastructure and application resources virtualized and available on demand, produce efficiency and saving with competitive advantages on the market; • SOA architecture and BSS/OSS system integration allow integration and re-use of single module, in order to assure low costs for new service delivery and to reduce time to market; • Accounting capabilities provided by the platform allow the implementation of innovative rating and price models (e.g. on-demand, pure-utility e pay-as-you-grow) and enable B2B models;

10. Web & Collaboration Services Web and Collaboration Services platforms are specialized to better address their reference markets, but are fully compliant with the ICT architecture. The 2 platforms are already in place and support the following services: • Copernico Target: SME & Corporate (Business) • Service portfolio: • Web Collaboration; • Desktop Backup; • Desktop Antivirus; • Mail server and web on-site; • …and more. • SunRise Target: ADSL customers (ALICE) • Service portfolio: • Mailbox (more than 3.5 milllions); • Unified messaging; • Web hosting; • Contents delivery; • …and more. Copernico Platform SunRise Platform

11. Health MMG/PLS Citizens ICT Architecture - eHealth Care The eHealth Care Platform provides regional services, including core functionality (i.e. electronic health repository) and specific application components (e.g. Archiving Gateway for Health Imaging, Remote Health Care) for a better hospital/home care balance for citizens. … Citizen Information Services On-line medical reports, Multi-channel Booking, Virtual Community,... HL7 Privacy & SecurityConfidentiality, Privacy, Security and tracking of access, persistency and data transfers HL7 Data LayerRepository & Registry MPIReconciliation Reporting KPI Dashboard about health and Administrative Data Services ContainerService module containers HL7 HL7 Booking Service Archiving GW HL7 Adaptive Communication LayerSOA compliant, SPCoop compliant, Enhanced Interoperability SPCoopDomain Entry Point ERPCoop eGov HL7 XML DICOM … eGov Administrative systems (Back Office) ASL Hospital 118 Emergency Hospital

12. Final Customers Carmakers Service Provider Insurance ICT Architecture - Infomobility platform ITS platform is an integrated solution able to deliver info-mobility services, with high security level, mostly in real-time, by integrating several type of public and private actors, in compliance with standards and guidelines for this sector. Local Government companies Multichannel access Portal InfoTraffic real time, Mobile Payment, Point Of Interest, Conceirge FN Privacy & SecurityAAA, Confidentiality, Privacy, Security and access tracking, Personal and sensitive data management FN INFOBASE Service Desk CRM services, Contact Center and billing Services Creation Env.Vertical Solutions Environment SovraCUP FN FN Vehicle Tracking ... FN Infomobility Proxy SOA compliant GPS eGov D-GPS A-GPS Cell Based OBU Galileo

13. ICT Architecture - Business solutions platform Management Applications (like CRM, ERP, DCM, etc.) will be provided in a Hosted/On Demand way through Net Computing platform, to enable SME to increase their productivity. Application customization is also possible to better fit customers’ needs. A comprehensive set of specific applications for SME base on a common environment • CRM: Microsoft Dynamics CRM 3.0 “TITAN” • ERP: Microsoft Axapta and Navision • Content Management: comprises IBM “Corporate Portal and Collaboration”, documents management and “e-Mail Archive” • ACG: IBM solutions for Finance, Controlling, Supply Chain & Manufacturing • DB rescue: replication in the TI Data Center of the Oracle data image running in the customer premises • JOB - Java Open Business initiative: Suite of “Business Productivity” for SME IBM – Gestione Documentale IBM – ERP Microsoft Dynamics CRM Oracle DBRescue Keylan Documentale Uniautomation OffSite Backup Suite Opensource SUN PMI