What Happens After You Click

1. What Happens After YouClick Wertney Cox wgc4@psu.edu

2. Penn State University Libraries--- +30 libraries at 24 locations--- 5,069,854 volumes (as of August 2007)

4. Item is listed in the CAT at one of the PSU libraries. Patron requests the item by clicking on in the CAT.

6. What Happens After You Click‘I Want It’ ? Available No Available Copies All copies checked Hold PickUp List Recall Notice sent to patron Library searches for material Patron has 10 days to return material Found Not Found Material continues to appear on daily report until library locates the item or---- Patron returns recall material Library ‘discharges’ material Library marks material ‘missing’ Material NOT at PickUp location Material at PickUp location Only copy available Other copies available Material put In-Transit to PickUp location ‘Expire’ patron hold PickUp location ‘discharges’ material Patron receives notice Material put on hold and patron receives PickUp notice

7. Holdable Copy Available at a PSU Library

8. Requested item appears on the home location’s ‘Hold PickUp List’. Hold PickUp List report runs Monday through Friday. Library searches for item. 3 searches are recommended for each item. Item continues to appear on ‘Hold PickUp List’ until found or marked missing.

9. Insert example of Hold PickUp List—annex locators—in-process items-sirsi #s

10. If item is found: Staff discharge item and place it on hold or in-transit to requested pickup location Patron sent pickup notice

11. If item is NOT found after searches:

12. If item is NOT found after searches: Library staff check to see if other copies are available and mark their copy as “missing” in WF If other copies ARE available at other locations: Request for item is transferred to next available location’s “Hold Pickup List”. If all available copies are checked-out: A checked-out copy is recalled If no copies are available: Library staff expire patron’s hold and patron receives an “expired hold” notice listing other options (PALCI, ILL, etc.)

14. Recalls!

15. If all available library copies are checked-out: Recall Notice sent to patron. Patron has 10 days from the date the notice is sent toreturn the item to the library without penalty (reminder notice sent three days before recall due date)

17. Patron does NOT return item: Patrons receive two overdue recall notices (first sent one day after due date) Patrons fined $3/day overdue recall fees, up to $30/max. Patrons billed for replacement and processing fees (in addition to recall overdue fees) after 30 days from the recall due date Library staff check for other available copies and transfer or expire hold

18. Patron returns item: Library staff discharges item and places on hold or in-transit to pickup location Library staff at pickup location discharge item and place it on hold shelves Patron receives pickup notice and has 7 days to pickup item before it is removed from hold (reminder notice sent three days prior to deadline)

20. Questions?