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Paris - 11th July 2008 IPSG MEETING 5 QC 5qualiconference.eu

Paris - 11th July 2008 IPSG MEETING 5 QC www.5qualiconference.eu. 5th Quality conference - IPSG meeting Paris 11th july. Introducing the team Programme Promoting the conference Logistic issues. Introducing the team. Philippe Leroy François Beauvais Françoise Waintrop Pauline Morin

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Paris - 11th July 2008 IPSG MEETING 5 QC 5qualiconference.eu

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  1. Paris - 11th July 2008 IPSG MEETING 5 QC www.5qualiconference.eu

  2. 5th Quality conference - IPSG meeting Paris 11th july • Introducing the team • Programme • Promoting the conference • Logistic issues.

  3. Introducing the team • Philippe Leroy • François Beauvais • Françoise Waintrop • Pauline Morin • Nassim Guy • Brigitte Masson • Emmanuelle Grimault • Wendy Carrara

  4. 5 QC - Programme • Plenary sessions • Agoras • Best practices Workshops (critical friends) • Infoshops • CAF centre

  5. 5 QC - Programme: Plenary sessions • 1 Building up the public services of tomorrow with, for and around customers, Angel Gurria • 2 How to reform administrative systems, while maintaining or improving the quality of public services? Jocelyne Bourgon • 3 The citizen as a driving force for quality: information, dialogue and participation, Nikiforos Diamandouros • 4 If you want to go fast, walk alone. If you want to go far, walk together”: citizens and the co-production of public services,Elke Loeffler • 5 Co-production issues in the public sector, Geert Bouckaert

  6. 5 QC - Programme: Plenary sessions • 7 Do trade unions have a role to play in improving the quality of services at a European level,Charles Cochrane • 8 Improving client satisfaction in a public service company: the "Poste" example, Jean-Paul Bailly • 9 What role can the public and civil society play in improving Europe’s public services? Geoff Mulgan

  7. 5 QC - Programme: Agoras • Improving Citizen’s life Are all the needs of the citizens well apprehended? Citizen charters: myth or reality? Has e-government kept its promises? • Citizen participation as a driving force towards public quality Is it possible to place the citizen at the heart of the conception of rules and regulations? Is deliberative democracy the solution to further integrate the citizen? Is participatory evaluation of public action usefull ?

  8. 5 QC - Programme: Agoras • Taking into account new key social issues Are public services accessible to everyone? Are all citizens equal regarding public services? How to make behavior evolve ? Rights and obligations of citizens in order to improve quality • Beyond the citizen, involving all stakeholders for quality NGOs: what role to play in the production of public services of good quality? Which staff engagement in order to foster quality? Outsourcing and governance of a public service?

  9. BP Workshops : Critical friends status Updated after IPSG meeting

  10. BP Workshops: Critical friends Comments • Most joint seminars have been held or planned • The added value of critical friends procedure is confirmed - A useful exchange about best practices on each side, - A reciprocal improvement of presentations, helpful in emphasizing the main message of each case and bringing new ideas • 2 pairs missing

  11. BP Workshops : next steps • Deadlines for sending final presentations to 5QC teams: 15 September (5qcworkshops.dgme@finances.gouv.fr) • 5QC team sends detailed descriptions to Facilitators by 15 September (and to other presenters of the same workshop?) • Seminar of facilitators with scientific rapporteurs : 19 October pm

  12. 5 QC Programme: infoshops • Four sessions focused on priorities of EUPAN Network: Customer satisfaction management Human resources Quality management Facing the demographic challenge • INF 1Customer management: a common European approach • INF 2Leadership as a driver for quality of service  • INF 3Managing quality in public administrations   • INF 4Facing the demographic challenge in public administrations

  13. Promoting the Conference • Registrations • The European-wide « Beauvais’ survey »… • Your suggestions • Communicating tools

  14. Promoting the conference : registrations 08/07/2008

  15. Promoting the conference : registrations 08/07/2008

  16. Promoting the conference the European-wide « Beauvais’ survey »

  17. Promoting the Conference: your suggestions (19 answers) • A full program of the conference (guest speakers), more detailed information (key case studies)… • More information about the organisation (registration, transport and hotel costs) • A leaflet presenting and promoting the conference

  18. Promoting the Conference: communication tools • A complete and updated official website http://www.5qualiconference.eu/ • An electronic newsletter “Réseaux de la modernisation” • An advertising sheet (le “4 pages”) promoting the 5QC • An official programme available in September (electronic version)

  19. Promoting the Conference: the Web site

  20. Lettre électronique : le réseau de la modernisation • Spécial « 5QC issue » ( July/August) (available in English in August) • Summary: • Interview of Jacky Richard, chairman of the 5th QC steering committee • Interview of Johanna Nurmi, lPSG Finnish member • Presentation of ten best practices

  21. Registration to participate to the Conference is open from 15 May to 10 October 2008, subject to availability. Register at www.5qualiconference.eu See you in Paris in October 2008! The Ministry of Budget, Public Accounts and Civil Service, (Directorate General for State Modernisation), is in charge of organising the Conference in close contact with the European Public Administration Network and its working group focused on innovative public services. Paris 20-22nd October 2008‘The Citizen at the Heart of Public Quality’ www.5qualiconference.eu

  22. ‘The Citizen at the Heart of Public Quality’ : 4 perspectives Content of the Conference • Presented in Berlin on 21st June during the 48th Director General’s meeting for Public Administration and mentioned in the resolution adopted thereafter during the ministerial meeting on 22nd June 2007 • 1500 participants from over 30 different countries : actors and experts of public service quality • 5 Plenary Sessions with keynote speakers of international renown • Over 60 Best Practice cases from all European countries • 12 Agoras providing insight and debate on the themes addressed by the conference • 4 Infoshops focusing on the priorities of the European Public Administration Network (EUPAN) • Stand exhibition (country, institutional) and a CAF Centre • An official dinner • Improving Citizens’ lives • Simplifying procedures and reducing administrative burdens • Proximity and accessibility of services (local and organisational level) • User satisfaction (needs "expressed" or needs "imposed") • Citizen participation as a driving force towards public quality • Defining public services with citizens • Involving citizens in the public-decision process • Involving citizens in the production of public services • Citizens assessing public quality • Taking into account new key social issues • Addressing societal and citizen issues • Adapting public services to citizen and community diversity • Beyond the citizen, involving all stakeholders for quality • Cooperation between various stakeholders (civil servants and administrations, trade unions, political parties and elected officials, businesses, citizens, associations, the media, etc.). • Stakeholders’ commitment to quality policies • Stakeholders’ mobilisation to improve the administration’s efficiency

  23. Logistic issues • Country stands • Hotels • ……

  24. 5 QC: Special guests

  25. Promoting the 5th QC - a special guest star I’m a very stylish cat, don’t you think ? Come to the 5 th QC and meet me ! You won’t regret it !

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