COMMUNICATION AND RELATIONSHIP IN THE WORKPLACE (2D)

1. NEW COMMUNICATION AND RELATIONSHIP IN THE WORKPLACE (2D) Date : 3rd – 4th March 2014 Venue : Eastin Hotel, Petaling Jaya PROGRAM OUTCOME PROGRAM OVERVIEW If you have ever had a miscommunication, then you know that words and actions mean different things to different people. Everyday those differences in communication cost your business or organization a lot in terms of time, energy, money and relationships. Bridging those differences requires effective communication; the foundation for excellence in leadership, performance and management. This unique 2-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity. Communication And Relationships In The Workplace focuses on the following areas: • After completing the training, you should be able to: • Understand and employ the communication process effectively • Improve your personal style of communicating • Develop the power of perspective • Use various communication strategies effectively • Prevent costly miscommunications • Build relationships easily • Communication • Relationship Building • Nonverbal skills • Ownership • Responsibility RCJ Consulting Sdn. Bhd. ORGANIZED BY 17 Years in People Development

2. COMMUNICATION AND RELATIONSHIP IN THE WORKPLACE (2D) EXPERT WORKSHOP LEADER WHO SHOULD ATTEND… • Executives • Supervisors • Managers • Team leaders • Operations personnel • Technical personnel • Secretaries • Front liners • Customer service • Receptionists • Help-desk agents • Administrators and everyone who has a stake in the organization’s teamwork Philip Leong Philip, who has over 25 years’ corporate and entrepreneur experience, holds a Master of Management joint degree from The Wharton School, J.L. Kellogg Graduate School of Management and Chulalongkorn University (Thailand). He also graduated recently from Ken Wilber’s Integral Institute, USA and is a member of the International Coach Federation. Armed with his vast experience in corporate management and entrepreneur experience, Philip’s training scope covers coaching, communication, mindset change, sales, team performance and transformational leadership. He brings to his audiences his passion and energy together with a potent mixture of delivery styles in his trainings which include experiential learning, meta-coaching, neuro-semantics and psychodynamics. Philip was the director of leadership programs in AsiaWorks, Asia’s leading large group awareness training (LGAT) company before moving on to manage his own business in consulting, training and coaching. During his term in AsiaWorks, he has designed and conducted numerous leadership coaching and team-building programs for thousands of individuals and corporations. Over the last few years, his audience for training, coaching and development programs includes 1MDB, 3M, AffinBank, Alcatel-Lucent, Alliance Financial Group, Alstom Power, Amanah Raya, ASTRO, Bank Negara, CapitaLand, CIMA, Coway, Dell, DHL, Federal Express, Fuji Xerox, Great Eastern Life Assurance, HeiTechPadu, Hewlett-Packard, Hilton Hotel, IBM, INTEC, IOI, Khazanah Group, Monash University, Motorola, Mudah.my, OCBC, Olympia College, Oracle, OYL, Petronas, Philips, Pos Malaysia, RHB, Sabah Softwoods, Sabah Tourism Board, Sapura, Sharp, Siemens, Sime Darby, StarcomMediavest, Sunway, Telekom, TNB, TNT, Top Glove, Toshiba, UCSI, UMW and UOB. Some of his major international audience includes PT Diamond, PT TigaraksaSatria and PT Huawei Tech in Indonesia, SPRING, NCS and SingTel in Singapore, VISA and MasterCard in Vietnam as well as Associated British Food in Thailand. In 2007, Philip was elected into office of The AsiaWorks Foundation. The following year, he was assigned as an external coach to The Brand Laureate Group of Companies. He was made an associate of the Vietnam Consulting Group in 2009. In 2011, UCSI appointed Philip as an integral part of its team of elective trainers for their internal faculty trainings and external corporate projects. Philip is an active community advocate and works in partnership with numerous NGOs in Malaysia and China to create a positive difference in the community he lives in. As part of his personal social responsibilities, he offers his services to conduct teambuilding trainings for various NGOs each year. He is particularly passionate about children and contributes his time and expertise extensively to orphanages and foster homes in his community. He resides in Malaysia and China and finds great joy spending time with his wife and three children. FRAMEWORK AND IMPLEMENTATION • Our unique experiential framework and implementation empowers you to: • Build winning relationships with people • Communicate clearly and concisely • Work with powerful nonverbal communication • Listen generously and question skillfully • Employ effective communication skills to different types of listeners • Receive and offer constructive feedback • Demonstrate role-model behavior • Influence people • Become more effective with people • Increase productivity and performance • Provide better service for your customers • Create higher morale in your team For Registration, Please call 603-7490 4529/28 Fax: 03-74904532 @ E-mail: bavani@rcj.com.my

3. COMMUNICATION AND RELATIONSHIP IN THE WORKPLACE (2D) COURSE OUTLINE DAY 1 DAY 2 • Module 1: Overview • Context setting • Definition of communication • Principles of communication • Process of communication • Elements in communication • The Communication Staircase model • Module 5: Relationship Management • Identifying individual levels of influence, negotiation and allegiance • Transforming the relationship to partnership • Active listening and discovery questioning techniques • Using speech acts • The power of perspective • Module 2: Communication Barriers • Our worldview • Conscious and sub-conscious minds • Physical and perceived barriers in communication • Emotions in communication • Dealing with assumptions • Module 6: Accomplishment And Contribution • The 3 keys to success • Our DNA • The world of scarcity • Creating abundance • The Engineering Challenge • Module 3: Nonverbal Communication • The functions of nonverbal communication • The 7 major types of nonverbal communication • Ways to improve nonverbal communication • Getting things done in silence! • Communicating in the big picture • Module 7: Making A Difference That Counts • Debrief from The Engineering Challenge • Going through The I-Maze • Contributing towards team • Making it inter-personal • Creating WOW Factors • Module 4: Interpersonal Communication • Building credibility • The 4 Communication Quadrants • Identifying your personal style of communicating • Developing your style towards effective relationship building • Ways to improve verbal communication • Module 8: Coaching Wisdom • Brainstorming for WOW Factors in the workplace • Building loyalty through feedback • Creating a service commitment contract • Building relationships that lasts • Coaching performance • OUR METHODOLOGY To change your direction, shift your thinking. However long ago you learnt to ride a bicycle, it’s likely an experience you’ve never forgotten. The skill remains with you today. When was your last corporate training program? How much of what was learnt is actively applied in your business today? Are all that remains the workshop manuals left on your shelf? Our programs are initiatives that last. They encourage new ways of thinking. They open up ways to create extraordinary achievements. We believe individual behavior and attitude contribute significantly to the overall excellence of your organization. So we focus on what really matters. Our unique methodology of combining experiential, instructional and discovery learning, and supported by modern coaching technology, creates powerful shifts in attitudes and behavior that will encourage sustainable change in your organization. These changes make an impact on results where it matters. In our programs, you can expect an extensive use of case studies, debriefing, dyads, facilitated coaching, feedback, games and activities, group discussions, lectures, psychodramas, simulations, story-telling and structured instruments. For Registration, Please call 603-7490 4529/28 Fax: 03-74904532 @ E-mail: bavani@rcj.com.my

4. ABOUT RCJ CONSULTING SDN BHD In Training - We Build People RCJ Consulting is a firm specializing in training of managers and executives of an organization and providing consulting and advisory services in the areas of strategic marketing and business development, business finance, business redesign and change management. In the area of training, we believe that training programs affect behavior in two ways. Firstly, it directly improves the skills necessary for the employee to successfully complete his or her job. Secondly, training increases an employee’s self-efficacy i.e. it enables employees to be more willing to undertake job tasks and exert a high level of effort. OUR MISSION: Our mission is to improve the effectiveness of organizations by making executives and managers think, feel and act as if they owned the business. OUR BELIEF: Our progression comes from the belief that we have to: “Look Beyond Tomorrow but Take OUR APPROACH: RCJ Consulting has a uniquely formulated approach towards executive and managerial development. It is made up of 5 key components of training, which is Finance, Marketing & Sales, Quality Products & Services, Strategy and Change; yet we give cognizance to the fact that Teambuilding, Human Resource Management, Information Technology and specific skills development are core areas for IN CONSULTING : We Rationalize, We Change, We Justify In the area of consulting, we strive for solutions whose appearance is simple but whose influence is far reaching and has both immediate and strategic benefit. We, therefore aim at developing progressive, objective-oriented strategies to achieve tangible and measurable results. As we believe, that solutions must be owned by client officers and personnel, we work with clients in joint project teams and transfer skills and capabilities. This practice leads to lasting business results. We only recommend what is implementable. Our trainers and consultants are industry practitioners and professional consultants. 5 EASY WAY TO REGISTER Mail the attached registration form with your cheque to:- RCJ CONSULTING SDN. BHD. 2-6-4, 6th Floor, Menara KLH Business Centre, OFF 2 1/2 Miles, Jalan Ipoh, 51200 Kuala Lumpur, Customer Service Hotline Tel : 603-2381 0567 / : 603-7490 4528/29 Fax Tel : 03-7490 4532 E-mail bavani@rcj.com.my Web www.rcj.com.my TERMS & CONDITION Payment Details:- Payment is required to be made within 7 days upon receipt of the invoice. Invoice will be issued immediately upon receipt of registration form. 1. Bank Cheque or Bank Draft Payable to “RCJ CONSULTING SDN BHD” Fees are inclusive of materials and refreshments Cancellation:- You may substitute the participants any time. For cancellation in writing (Letter/Email) in more than 14 days prior to the training date, we will prepare for a full refund. For cancellation in writing in 7 or 14 days prior to the training date, a 20% cancellation fees will be charged. Cancellation with less that 7 working days prior to the training date carry a 100% liability. However, the course material will be courier to you RESERVE YOUR PLACE TODAY! Yes! I/We will attend Communication & Relationship In The Workplace (2D) 3rd – 4th March 2014 Eastin Hotel, P.J PARTICIPANT (S) DETAILS COMPANY DETAILS Name: Mr/Ms________________________________________ Designation:_________________________________________ Email:______________________________________________ Name: Mr/Ms _______________________________________ Designation: ________________________________________ Email: _____________________________________________ Name: Mr/Ms________________________________________ Designation: _________________________________________ Email: ______________________________________________ Company Name:_____________________ Address: ___________________________ Tel: _______________________________ Fax: _______________________________ Contact Person: _____________________ Designation: ________________________ Email: _____________________________ Enclosed is cheque number ____________ for RM ___________ payable to RCJ Consulting Sdn Bhd Authorized Signatory & Company Stamp: ........................................................................ Important Note:- While every reasonable effort will be made to adhere to the advertised package, RCJ Consulting SdnBhd reserves the right to change event dates, sites or location or omit event features, or merge the event with another event, as it deems necessary without penalty and in such situations no refunds, part refunds or alternative offers shall made. In the event that RCJ Consulting SdnBhd permanently cancels the event for any reasons what over and provided that the event is not postponed to a later date nor is merged with another event, the client shall receive a full refund the amount that the client has paid to such permanently cancelled event. YOUR INVESTMENT EARLY BIRD RATES UNTIL 14th FEBRUARY 2014 SAVINGS NORMAL RATES RM RM RM INDIVIDUAL GROUP INDIVIDUAL GROUP INDIVIDUAL GROUP 1980 1800/PERSON 190 200/ PERSON 2170 2000/PERSON *3 OR MORE PARTICIPANTS FEE INCLUDES LUNCHEONS, REFRESHMENTS AND COMPLETE SET MATERIAL IT DOES NOT INCLUDE COST OF ACCOMMODATION AND TRAVEL