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HOW AM I MEASURED: BALANCED SCORECARD APPROACH

HOW AM I MEASURED: BALANCED SCORECARD APPROACH. The Perfect Clinician. Health Outcomes / Care Mgt Scores Access Productivity Patient Experience Great Colleague EPIC Star Great Life-Work Balance Always Available. The Reality….

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HOW AM I MEASURED: BALANCED SCORECARD APPROACH

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  1. HOW AM I MEASURED: BALANCED SCORECARD APPROACH

  2. The Perfect Clinician • Health Outcomes / Care Mgt Scores • Access • Productivity • Patient Experience • Great Colleague • EPIC Star • Great Life-Work Balance • Always Available

  3. The Reality….. • Some tensions between things you are measured on – e.g. access vs productivity • 90th percentile performance on all measures is not achievable • We are all improving • You are high performers – often perfectionistic • We judge ourselves harshly

  4. We View Things Holistically • There are stages in development of clinicians • We have great people – that is why you are here…. • We do take pride in our culture of high-performance and continuous improvement • But… we are also just as concerned with ensuring you are successful in all domains • Now and in the future….

  5. Balanced Scorecard • Concept used by business around strategic performance • Focus on customer, value, outcomes and innovation

  6. The Quadruple Aim

  7. Common Data Measures • Care processes and outcomes (e.g. Care Management Impact Score) • Service Quality/Patient Experience • Access • Panel size • Productivity in RVUs • Procedures

  8. Leadership Intent • Provide accurate data for constructive feedback • Help support your development and your practice • Provide you assistance and tools and the people needed • Think over the long-term • Focus on a culture of being patient focused and taking care of each other

  9. Q & A Website: https://advocateaurora.cnf.io

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