Always be your best!. Phone Ettiquette. There are 4 parts to a proper greeting:Proper greeting of the hour?Company nameYour nameHow may I help you?Good Morning, Academic Advising, This is Tracey, How may I help you?. Building Rapport. Take notes regarding callsWrite down the callers nameLet them know if you can\'t hear themInclude their name when talking to themAlways repeat the message Wear your smile!.
Telephone Personality Phone Ettiquette
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