Communication. Organizational Effectiveness. Communications for Effective Organizations.
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The source with information
The receiver who receives the
message and provides feedback
Source: Rudi Klauss and Bernard M. Bass, Interpersonal Communication in Organizations, (New York Academic Press, 1982), p. 69. Used by permission.
Individuals who control the flow of communication through a communication channel
Individuals who connect two or more groups within an organization without belonging to either group
Individuals who informally influence the attitudes and behaviors of other group members
Individuals who communicate with the organization’s environment