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Leading for Effective Customer Service

Leading for Effective Customer Service. Stephanie Davidson CCWA. Culture of Service. Leading for Service. Human Systems – Four Quadrants. Internal. External. Individual. Motivators Individual values and beliefs. Behaviors Individual behaviors. Culture

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Leading for Effective Customer Service

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  1. Leading for Effective Customer Service Stephanie Davidson CCWA

  2. Culture of Service

  3. Leading for Service

  4. Human Systems – Four Quadrants Internal External Individual Motivators Individual values and beliefs Behaviors Individual behaviors Culture Group values and beliefs Social Structures Group behaviors Collective Based on the work of Ken Wilber

  5. Human Systems - Four Quadrants Personal Integrity“Walk the Talk” Internal External Motivators Individual values and beliefs Behaviors Individual actions and behaviors Personal Alignment Individual ValuesAlignment MissionAlignment Collective Structural Alignment Culture Group values and beliefs Social Structures Group actions and behaviors

  6. Creating Alignment • How aligned am I with my organization and the value of customer service? • How can I help my team members feel more in alignment with the value of customer service? • How can we create more alignment in our organization around the value of customer service?

  7. Key Points • Create a Picture of Customer Service for your Organization • Four Quadrants • Create Customer Service Alignment • Self as Leader • Followers • Organization

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