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BUILD YOUR BUSINESS CASE FOR MY TEAMWORK

BUILD YOUR BUSINESS CASE FOR MY TEAMWORK. Gianvero Durly. Money matters. “ The system more than paid for itself within 3 months, with the costs for a larger volume of calls averaging a savings of 80%.”. David L. Scott, CIO, Public Financial Management. The real cost of conferencing.

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BUILD YOUR BUSINESS CASE FOR MY TEAMWORK

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  1. BUILD YOUR BUSINESS CASE FOR MY TEAMWORK Gianvero Durly

  2. Money matters “The system more than paid for itself within 3 months, with the costs for a larger volume of calls averaging a savings of 80%.” David L. Scott, CIO, Public Financial Management

  3. The real cost of conferencing O.51 €/user/mn • Voice conferencing dedicated tools for webinars implies extra user trainings Data conferencing no bridge between SPs disseminated subscriptions implies disseminated billing no bridge between voice and web conferencing Video conferencing video studios on ISDN only

  4. CIO thinks big, Team acts small.

  5. The IP Man • network transformation and its virtues • really need details ?

  6. The Voice Man • 1. Start deploying voice only solution network-wide • specific configuration to keep user habits (dial numbers + conference codes) • 2. Introduce web GUI for conference leaders • better run conferences, higher user satisfaction • 3. Introduce scheduled conferences concept • better utilization of the resources • The voice man is good in maths. • Peak hour is 9:30-11:30, ie. 2 hours, ie. 120 mn, ie. 10 E • One voice port pays back after 100 days, ie. 5 months! worst case !

  7. The current voice conferencing network(s) +44 20 7 298 4651 code=0125228 OXE LAN LAN Service Providers Galaxy Service Provider Voice Conferencing • Total costs : • national calls • international calls • conference fees PSTN PLMN 0 20 7 298 4651 code=0125228 LAN 0 20 7 298 4651 code=0125228 OXE Mobile Worker

  8. The single voice conferencing network +44 20 7 298 4651 code=0125228 LAN LAN CPE Equipment My Teamwork Voice Conferencing Service Provider IP Network No more running costs No change in habits 0 20 7 298 4651 code=0125228 LAN 0 20 7 298 4651 code=0125228 Mobile Worker with IP Softphone

  9. The IT Man • 1. Integration of service in existing environment • enrich LDAP(S) for auto-provisioning of users + unique login/password • 2. Deployment of the solution to all users • so easy! pure web solution, just send one welcome e-mail! • 3. Introduce new collaboration modes • web presentations, application sharing, webinars and help desk • The IT man is good in maths. • Data conferencing costs 0.16 Eur/mn/port, best case • One My Teamwork data port total cost is 1000 Eur • One data port pays back after 100 hours of usage!

  10. The Video Man • 1. Upgrade existing video studios to IP generation • point-to-point over ISDN is no more sufficient • 2. Invest in central IP switching video equipment • now ready for triple play conferencing capabilities • 3. Enlarge video end points down to the desktop • even more video conferences, with casual and ad-hoc participants • The Video man is good in maths. • 1 trip (national) average cost is 300 Eur. • Video conferencing pays back when I can save 2 trips !

  11. CIO dream triple play conferencing comes true My Teamwork Video MCU Core Team in a conference room Conference leader on the road Partner #2 at home Partner #1 at the office

  12. Size matters too ! My Teamwork Application Servers (primary/secondary) Customer IP VPN My Teamwork media server My Teamwork media server My Teamwork media server My Teamwork media server IP Wan Lan LAN LAN LAN • Application Server • redundancy (primary/secondary) • up to 100 000 users • system management fully endorsed at app server level • Media Servers • up to 6 • up to 400 voice + 400 data legs • up to 5000 users active • Optimized media servers usage • possible conferences across multiple media servers • a mobile user can use the closest media server media server are local in order to optimize IP network utilization

  13. All this stuff, you can order today !

  14. Anyway, go and see what you’ll have in the very short term • Tele-working • IRP + My Teamwork + Video • UC (Ethernet) • Off-site Mobility • Cellular Extension (SIM/Symbian/Pocket PC) • Dual mode (My PocketCommunicator) • UC (PC GSM-3G, & Blackberry) • SIP • Endpoints • Applications • Trunking • IRP & Video • Video telephony (IP Touch + My Teamwork) • Video conference (VSX) • IRP A7 MOBILE EMPLOYEES A6 • Who are U? • User profiles • Questionnaire A1 A4 A3 A2 A5 • On-site Mobility • Free Desktop Environment • VoWLAN (Spectralink) • Dual mode (My PocketCommunicator) • UC (WLAN) • Help me manage my daily business • XML on IP Touch FIXED-DESK EMPLOYEES

  15. Operational Benefits "After evaluation of different CPE and SP solutions for audio conferencing services, we decided to buy MyTeamWork because it offered the best ROI and because we consider the combination of Web and SIP technologies as the best strategy to easily deploy IP telephony services in large organisations like CERN." Frédéric Chapron Head of Telecom, CERN Financial Benefits ROI estimated to 12 months My Teamwork, Efficiency & SavingsSuccess Story #1 • Company Challenges • Provide flexible and user friendly communication tools to 6500 scientists • Facilitate collaboration between research teams • Minimize communication costs of audio conferencing services rent to service providers • Alcatel Solution • 4 Alcatel OmniPCX Enterprise, 15 Media gateways over IP trunks, 9000 users • OmniTouch UC My Teamwork with 60 ports (target 240 ports)

  16. Operational Benefits Easy on-demand usage reporting eases budgetary planning Re-branded service available to clients Bonus features of web presentations and unlimited call recording and replays “After 3 years of use, My Teamworkis a work horse and we’ve never had any issues” Don McGill, Director, Client Service Financial Benefits Hard dollar ROI in 4 months My Teamwork, Efficiency & SavingsSuccess Story #2 • Company Challenges • Provide flexible and user friendly conferencing to 800 employees out of which 200 heavy users • average conference is 4-5 legs • average staff training is 20 participants • 100 000 minutes per month • Alcatel Solution • OmniTouch UC My Teamwork, with 96 audio ports • Redundant configuration with automatic backups and failover

  17. Operational Benefits Increased usage across the business. The My Teamwork system has been growing by 24 ports every year since day 1. Financial Benefits Costs savings on travel and communication costs. ROI achieved in about 3 months Top scoring w-wide My Teamwork, Efficiency & SavingsSuccess Story #3 • Company Challenges • Provide maximum efficiency communication tools to 250 financial consultants • Cut the tremendous conferencing cost for conferencing, ie. 1 k US$ / year / consultant! • Alcatel Solution • OmniTouch UC My Teamwork, • 72 voice ports • as simple as that!

  18. Thank you for listening • I welcome your questions

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