communications process
Download
Skip this Video
Download Presentation
COMMUNICATIONS PROCESS

Loading in 2 Seconds...

play fullscreen
1 / 23

COMMUNICATIONS PROCESS - PowerPoint PPT Presentation


  • 68 Views
  • Uploaded on

COMMUNICATIONS PROCESS. Overview. Definition of communication Elements of the communication process Cross-cultural communication Effective and active listening Deterrents to effective listening Methods of enhancing listening Feedback The reasons for giving feedback

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' COMMUNICATIONS PROCESS' - shellie-farmer


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
overview
Overview
  • Definition of communication
  • Elements of the communication process
  • Cross-cultural communication
  • Effective and active listening
  • Deterrents to effective listening
  • Methods of enhancing listening
  • Feedback
  • The reasons for giving feedback
  • The guidelines for giving feedback
  • The guidelines for receiving feedback
communication
Communication

Process by which information is exchanged between individuals through a common system of symbols, signs or behavior.

elements of the communication process
Elements of the Communication Process
  • Sender
  • Encode
  • Message
  • Receiver
  • Decode
  • Feedback
styles of communication
Styles of Communication
  • Friendly, Sociable
  • Directive,Persuasive, Demanding, Blaming
  • Speculative, Intuitive, Searching, Exploring, or Intellectual
  • Disclosing, Revealing, Explicit, Responsive, Accepting, and Aware
cross cultural communication
Cross-Cultural Communication
  • Social Courtesies
  • Flow of Information
  • Culture
  • Assertiveness
  • Honesty
effective active listening
Effective / Active Listening
  • Effective Listening
    • Word meaning
  • Active Listening
    • Content / Feeling
slide8

Deterrents to Effective / Active Listening

  • Assuming in advance
  • Mentally criticizing
  • Listening only to the facts
  • Outlining everything
  • Permitting the speaker to be inaudible
  • Avoid technical messages
  • Over-reacting
  • Withdrawing attention
elements to effective active listening
Elements to Effective/Active Listening
  • Content: Subject being addressed
  • Feelings: Emotion displayed when discussing the subject.
  • Process: The manner the speaker delivers the subject matter
  • Clarification: Questions asked to seek understanding
active listening skills
Active Listening Skills
  • Check attitude and atmosphere
  • Keep the channel open and avoid short circuits
  • Listening requires response from listener
  • Keep the door open
methods for improving listening skills
Methods for Improving Listening Skills
  • Try to understand the intent and listen for main points.
  • Listen now, clarify later.
  • Concentrate on the message, not the person.
  • Analyze your reactions as you listen.
methods to test understanding
Methods to Test Understanding
  • Parroting
  • Paraphrasing
  • Clarifying
slide15

ARENA

(A)

Things I know

Things you know

BLIND SPOT

 (B)

Things I do not know

about myself that you know

FACADE

(C)

You do not know that I know

UNKNOWN

(D)

Things you do not know and things I do not know

JOHARI Window Model

slide16

ARENA

BLIND SPOT

FACADE

UNKNOWN

JOHARI Window

Known to Self Unknown to Self

Known to

Others

Unknown to

Others

effective feedback
Effective Feedback

Verbal or nonverbal communication to a

person or group providing information as to how their behavior is affecting or influencing you.

reasons for giving receiving feedback
Reasons for Giving & Receiving Feedback
  • Personal growth
  • Find out about self
  • Gain insight
  • Open environment
guidelines for giving feedback
Guidelines for giving Feedback
  • Specific rather than general
  • Focused on behavior
  • Takes into account the needs of the receiver
  • Solicited
  • Sharing of information rather than advice
  • Well timed
  • Involves the amount of information receiver can use
  • Checked for clear communication
  • Evaluate not Judge
how to give feedback
How to give Feedback
  • When the other person has indicated willingness to receive it.
  • Unsolicited feedback
  • Use terms that describe other’s behavior with the least amount of interpretation and that accurately describes the behavior.
  • Be timely
how to receive feedback
How to receive Feedback
  • Be non-defensive
  • Ask for more information
  • Say that you do not want feedback
what to do with feedback
What to do with Feedback
  • Think about it
  • Use it
  • Forget it
summary
Summary
  • Definition of communication
  • Elements of the communication process
  • Cross-cultural communication
  • Effective and active listening
  • Deterrents to effective listening
  • Methods of enhancing listening
  • Feedback
  • The reasons for giving feedback
  • The guidelines for giving feedback
  • The guidelines for receiving feedback
ad