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Hanken Library Help Zone EBSLG 14-15.10.2013. Tua Hindersson-Söderholm. Background. The Hanken house from 1953, renovated 1996. Partly protected. Journal hall changed into a Learning Lab in 2005.

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Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi


Hanken library help zone ebslg 14 15 10 2013

Hanken LibraryHelpZoneEBSLG 14-15.10.2013

TuaHindersson-Söderholm

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi


Background
Background

  • The Hanken house from 1953, renovated 1996. Partly protected.

  • Journal hall changed into a Learning Lab in 2005.

  • Possible outsourcing of library services to University of Helsinki investigated in 2011.Offer rejected by the board of Hanken.

  • The board of Hanken decided to develop the library into a modern study environment because of increasing number of students and new pedagogical methods.

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi


Project 2012 2013
Project 2012-2013

  • Refurbishment of the library’s facilities and service strategy

  • 140 000 euro + 110 000 euro

Hanken Svenska handelshögskolan / Hanken SchoolofEconomics www.hanken.fi


2012

  • RFID-technique

  • Weeded out 28 % of the print collections

  • Books moved to the Book Cave, available 9-18 with self-service

  • Monograph hall changed into a Reading area (24/7) with 45 additional seats

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi


2013

  • The circulation desk was thrown away

  • RFID- based self service

  • Evaluation and reorganization of all services and processes-> focusing on the right things?-> efficiency!

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi


Service strategy changes
Service strategychanges

  • Just-in-case -> Just-on-time

  • Bring the userto the content-> Bring the contentto the user

  • StandardizedLibraryServices->Personalized Library Services

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi


Mainly influenced by
Mainly influenced by

  • HelpZone

    http://www.ifla.org/files/assets/library-buildings-and-equipment/Conferences/Session%203b%20-%20Fletcher%20-%20Breaking%20down%20the%20barriers.pdf

  • Boutique libraries

    http://personalisedlibraries.files.wordpress.com/2011/01/boutiquelibraries.pdf

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi


Service area before
Service area before

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi


Hanken library help zone
Hanken LibraryHelpZone

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi



It is all about the way of thinking
It is all about the wayofthinking

The manual

  • Pedagogy(communication, teaching, supervision)

  • ICT(databases, systems, programmes)

  • Content(knowledge, data, information)

The package

The product


Finna
FINNA

http://www.finna.fi

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi


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