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February 2010

eOperations Strategy to Succeed. February 2010. eOperations Objectives ’10 (1/2). eOperations Y 2010 Projects 1/2. Key Projects ’09 Continuation VMI all ESD products (inv. Turn and cash) – Philippe G./Thierry C. Hot Spring - Bryce H. Customer Order Visibility - Sophie P.

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February 2010

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  1. eOperations Strategy to Succeed February 2010

  2. eOperations Objectives ’10 (1/2)

  3. eOperationsY 2010 Projects 1/2 • Key Projects • ’09 Continuation • VMI all ESD products (inv. Turn and cash) – Philippe G./Thierry C. • Hot Spring - Bryce H. • Customer Order Visibility - Sophie P. • Agile – Brad M./Saeed H./Jerome K. • 4PL – Christine S. • B & C Component Out–Sourcing – Jerome K. • ’10 New • One ERP - • ProM - • Demand Pull Planning & Execution – Quick Wins • LCD2010 -

  4. eOperationsY 2010 Projects 1/2 • Other Projects • ‘Former’ Lucent products in 1 flow - Tim B. • Formalise forecast into demand (B2B) – Mireille D. • Demand Planning by Hub – • XXXL Deal Processes – • Manufacturing location OT8000 - Myriam G. • Rebuild intelligence – voice integration. – Philippe B. • Prototype Process/Accountability - Dan C./Alain B. • Servers consolidation – Philippe C. • Packaging, labelling, etc. – Christine S. • Genesys Quote-to-Cash -

  5. Back-Up Slides

  6. eOperations Objectives ’10 (2/2) • Ensure possible and appropriate max integration between both organizations with an overall cost reduction of X% as YE target. • OFLT Reduction by Q4 ’10 (17days for LCD1020 perimeter) • Hire and retain a “A team” for eOperations. • Support Enterprise Revenue Growth, 814 to 920M€ • Fixed Cost (eOperations scope) – 18.2M€ • Stretch and feed the Global Operations agenda by sharing eOperations best practices when relevant.

  7. eOperations Objectives ’09 AIP * Achieved despite 15% lower purchase volume and added VMI

  8. eOperations • What Did We Do Well & What We Need To Do Better

  9. eOperations Supply Chain Strategy • One Global Cross Functional Team • Customer Order Entry and Status One-Stop-Shop, Web Enabled • 100% Outsourced Mfg. & Logistics – Dual Sourced, Flexible & Scaleable • Predictable Product Transformation < 2 days • Product Definition on ALU System • Product HW Design – DFx • Closed Loop Product Test Strategy • Secure Component Pipeline with Demand Pull Transformation • Shift Inventory from Finished Goods to Raw Materials • Predominant inventory is BTS model, owned and managed by the outsource partners • Secure, Effective, Flexible, Expandable, Upgradeable, and Commercially Available Systems with Established and Responsive Partners

  10. eOperations Procurement Strategy • Dual Source HW Design, PCBA Mfg., Systems Integration, BTS, BTCO, and HUB • Manage Predictable high mix low volume short lead time execution • Demand Practicing Lean Manufacturing • Provide VMI consigned service – PCBAs & BTS • Manages in collaboration continuous reductions in landed product costs and Supply Partner Performance Gaps (add Product Quality) • Trusted relationships at Senior Executive level • To secure a successfully performing partner, ALU Enterprise invests in: key relationships, technical capability, Quality systems, Lean Manufacturing, product training, B2B systems, QBRs including Sr. Mngt., closing performance gaps, etc. – typically requires 2-3 years of ALU resource investments.

  11. eOperations Logistics Strategy • Order Consolidation close to the Customer • Least Amount of Touch Points from ASIC to the Customer • >98% door to door SLAs at competitive rates multi-sourced • Customer Order Status Visibility on Line • Strong Regional 4PL driving to Global 4PL at BiC Results • Secure, Effective, Flexible, Expandable, Upgradeable, and Commercially Available Systems with Established and Responsive Partners

  12. ANY CONTRACT MFGR AOI ICT FVT ESS SFT PACK Customer Yields ORDERs BOMs AVLs CUSTOMER CENTRIC VISION Request To ship Authorization Real Time Data Parts, Specs, Order ALCATEL eND DOA DOA 1st Yields NPI DFsupplychain MODELCustomer Closed-Loop Implementation • STANDARD PROCESS • WEB ENABLED ARCHITECTURE • REALTIME DATA • ALU SW CONTROL

  13. eOperations • Organization

  14. Enterprise Operations & Quality Stan Stopka Procurement HW RD & NPI Quality Finance HR Jerome Krieg Brad Magnani Acting Stan Stopka Aude Hoffman tbd Order Forecast Administration Gary Schliekelman Babak Khadivi Flow & Logistics Business Processes Demand Plans HW Support Projects Management tbd Gary Schliekelman Acting Gary Schliekelman tba Laurent Dolle WW Operations and Quality ManagementOrganization Chart (Key positions) CTP CHP LHP KPO Top 10 LHP

  15. SWOT Analysis

  16. SWOT Actions

  17. http://www.alcatel-lucent.com

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