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If your Healthcare was a Project. What PM Methodologies would you use?. Background. Career in Health Care Past eight years in Health Information Technology Consulting Personal Experience in Navigating Health System. Objectives.

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Presentation Transcript
if your healthcare was a project

If your Healthcare was a Project

What PM Methodologies

would you use?

background
Background
  • Career in Health Care
  • Past eight years in Health Information Technology Consulting
  • Personal Experience in Navigating Health System
objectives
Objectives
  • Understand the Present State of Health Care & it’s impact on you.
  • Apply the “Mindset” of Project Management to managing your own Health Care.
  • Organize your own health data in one location.
  • Develop a simple “project plan” for your health concerns
simple pm considerations for healthcare
Simple PM Considerations for Healthcare
  • Scope
  • Subject Matter Expert
  • Triple Constraint
  • Risk Mitigation
  • Communication Management
1950 s the system was simple
1950’s-The System was Simple

…Health was managed by Family Doctor

...who made house calls

…24/7 service…365 days a year

…with the doctor’s black bag

…knew the family medical history

…responsible for coordinating care

...providing prompt reassurance

today the system is highly complex
Today—the System is highly complex

Today’s Primary Care Doctor

…sees patients in office during regular hours with

an appointment

… averages 8-12 minutes with each patient

…provides limited scope of care & refers to specialists

…has only part of your medical history

…leaves you to manage care

…typically sees ~30 patients/day

…may or may not accept your insurance plan

…often little time for reassurance

why the empowered health consumer
WHY the “Empowered Health Consumer?”
  • Patients are paying for an ever increasing portion of health care (Booz Allen 2008)
  • 80% of Americans are dissatisfied with the system (Commonwealth Fund 2008)
  • More Patients are Online Information Seekers

(Pew Internet & American Life Project 2008)

  • Goal of 20% Patient Engagement with Health Self Management by 2014 (HHS 2008)
  • Personal Experience & Focus Group of Gen X & Baby Boomer Women(Opportune Health 2008)
scope
Scope
  • Analysis of MY health and what I can do to receive the best health care
  • Identification of key areas where my PM talents can improve navigation of the health system.
  • Creation of a simple PLAN for managing my own health.
  • Determination of Measurement (Metrics) of Success

…all using basic Project Management Processes…

scope what it is not
Scope—What it IS NOT
  • Focus on Health Policies we want to change
  • Discussion on Health System Methods we want to change
  • Any discussion of Blame
subject matter expert
Subject Matter Expert?

Diseases

Treatment

Evaluation

History

Symptoms

Response

subject matter expert1
Subject Matter Expert

Implementation

health care s triple constraint
Health Care’s Triple Constraint

Doctor’s Appointments

Understanding Process

Clarification of Coverage

Out-of-Pocket Expenses

Insurance Premiums

What is MY

responsibility?

risk management
Risk Management
  • Emergency Health Situations
  • Omission of Critical Information
  • Inadequate Follow-Through
  • Electronic Health Records – Privacy
  • Preventive Health Care -- Screenings
health emergencies
Health Emergencies
  • How prepared are you?
  • Pertinent & Critical Health Data easily Accessible
  • Insurance Information Available
inadequate follow through
Inadequate Follow-Through

Who is in charge of

Follow-Through?

communication management
Communication Management

You have 8-12 Minutes to accomplish your Goal for

Going to the Doctor!

Prioritize Concerns

Write Down Questions & Expectations

Take your List with You!

Write down your PLAN together

project phases
Project Phases

Tonight

Health

Data

Information

Action

New Goal

Measure

Success

health data
Health Data
  • “Factual information used as a basis for reasoning, discussion, or calculation”

(http://www.merriam-webster.com/dictionary)

  • Write it down
  • Keep it with you
  • Pertinent Data
  • Verify with ALL your doctors & Other Providers
pertinent health data
Pertinent Health Data

Name/Date

Doctor’s Name & Phone #

Relevant Disease History

Medications

Allergies (Medication and Other)

Labs & Pertinent Tests

Present Issues

pertinent health data2
Pertinent Health Data

INDEX CARD

Name

Date

Doctor’s Name & Phone

Latest Issues

Emergency Contact

Contact Phone #

pertinent health data3
Pertinent Health Data

INDEX CARD-REVERSE SIDE

Relevant Physical

Findings

Diseases

Medications

Laboratory & Test Results

Allergies

planning executing
Planning & Executing

Dataon Individual Health

Informationon Diseases & Treatment

Actionrequired

to maintain health

& prevent disease

project phases1
Project Phases

Tonight

Health

Data

Information

Action

New Goal

Measure

Success

slide32

be the

change

you wish

to see in the

world…

Gandhi

questions contact info
Questions & Contact Info

Lindsey Hoggle, MS, RD, PMP

Health Project Partners, LLC

Lhoggle@healthprojectpartners.com

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