If your healthcare was a project
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If your Healthcare was a Project. What PM Methodologies would you use?. Background. Career in Health Care Past eight years in Health Information Technology Consulting Personal Experience in Navigating Health System. Objectives.

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If your healthcare was a project

If your Healthcare was a Project

What PM Methodologies

would you use?


Background

Background

  • Career in Health Care

  • Past eight years in Health Information Technology Consulting

  • Personal Experience in Navigating Health System


Objectives

Objectives

  • Understand the Present State of Health Care & it’s impact on you.

  • Apply the “Mindset” of Project Management to managing your own Health Care.

  • Organize your own health data in one location.

  • Develop a simple “project plan” for your health concerns


Perspective

Perspective


Simple pm considerations for healthcare

Simple PM Considerations for Healthcare

  • Scope

  • Subject Matter Expert

  • Triple Constraint

  • Risk Mitigation

  • Communication Management


1950 s the system was simple

1950’s-The System was Simple

…Health was managed by Family Doctor

...who made house calls

…24/7 service…365 days a year

…with the doctor’s black bag

…knew the family medical history

…responsible for coordinating care

...providing prompt reassurance


Today the system is highly complex

Today—the System is highly complex

Today’s Primary Care Doctor

…sees patients in office during regular hours with

an appointment

… averages 8-12 minutes with each patient

…provides limited scope of care & refers to specialists

…has only part of your medical history

…leaves you to manage care

…typically sees ~30 patients/day

…may or may not accept your insurance plan

…often little time for reassurance


Today many pieces to put together

Today—many pieces to put together


Today engaging the consumer

Today-Engaging the Consumer


Why the empowered health consumer

WHY the “Empowered Health Consumer?”

  • Patients are paying for an ever increasing portion of health care (Booz Allen 2008)

  • 80% of Americans are dissatisfied with the system (Commonwealth Fund 2008)

  • More Patients are Online Information Seekers

    (Pew Internet & American Life Project 2008)

  • Goal of 20% Patient Engagement with Health Self Management by 2014 (HHS 2008)

  • Personal Experience & Focus Group of Gen X & Baby Boomer Women(Opportune Health 2008)


Scope

Scope

  • Analysis of MY health and what I can do to receive the best health care

  • Identification of key areas where my PM talents can improve navigation of the health system.

  • Creation of a simple PLAN for managing my own health.

  • Determination of Measurement (Metrics) of Success

    …all using basic Project Management Processes…


Scope what it is not

Scope—What it IS NOT

  • Focus on Health Policies we want to change

  • Discussion on Health System Methods we want to change

  • Any discussion of Blame


Subject matter expert

Subject Matter Expert?

Diseases

Treatment

Evaluation

History

Symptoms

Response


Subject matter expert1

Subject Matter Expert

Implementation


Health care s triple constraint

Health Care’s Triple Constraint

Doctor’s Appointments

Understanding Process

Clarification of Coverage

Out-of-Pocket Expenses

Insurance Premiums

What is MY

responsibility?


Risk management

Risk Management

  • Emergency Health Situations

  • Omission of Critical Information

  • Inadequate Follow-Through

  • Electronic Health Records – Privacy

  • Preventive Health Care -- Screenings


Health emergencies

Health Emergencies

  • How prepared are you?

  • Pertinent & Critical Health Data easily Accessible

  • Insurance Information Available


Omission of critical information

Omission of Critical Information


Inadequate follow through

Inadequate Follow-Through

Who is in charge of

Follow-Through?


Electronic health records privacy protected health information

Electronic Health Records PRIVACY (Protected Health Information)


Communication management

Communication Management

You have 8-12 Minutes to accomplish your Goal for

Going to the Doctor!

Prioritize Concerns

Write Down Questions & Expectations

Take your List with You!

Write down your PLAN together


Project phases

Project Phases

Tonight

Health

Data

Information

Action

New Goal

Measure

Success


Health data

Health Data

  • “Factual information used as a basis for reasoning, discussion, or calculation”

    (http://www.merriam-webster.com/dictionary)

  • Write it down

  • Keep it with you

  • Pertinent Data

  • Verify with ALL your doctors & Other Providers


Pertinent health data

Pertinent Health Data

Name/Date

Doctor’s Name & Phone #

Relevant Disease History

Medications

Allergies (Medication and Other)

Labs & Pertinent Tests

Present Issues


Pertinent health data1

Pertinent Health Data

INDEX CARD


Pertinent health data2

Pertinent Health Data

INDEX CARD

Name

Date

Doctor’s Name & Phone

Latest Issues

Emergency Contact

Contact Phone #


Pertinent health data3

Pertinent Health Data

INDEX CARD-REVERSE SIDE

Relevant Physical

Findings

Diseases

Medications

Laboratory & Test Results

Allergies


Planning executing

Planning & Executing

Dataon Individual Health

Informationon Diseases & Treatment

Actionrequired

to maintain health

& prevent disease


Our present state

Our Present State?


Planning executing monitoring controlling

Data

Planning, Executing, Monitoring & Controlling

Information

Action


Project phases1

Project Phases

Tonight

Health

Data

Information

Action

New Goal

Measure

Success


If your healthcare was a project

be the

change

you wish

to see in the

world…

Gandhi


Questions contact info

Questions & Contact Info

Lindsey Hoggle, MS, RD, PMP

Health Project Partners, LLC

[email protected]


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